Caliber - Georgetown De
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would
Repair Quality - 5.0/5.0 -
Caliber communicated well and provided a very good service on the schedule promised. I believe they took very good care of my vehicle while it was in their care, and they returned the car cleaner than it was when I dropped it off.
Customer Service - 5.0/5.0 -
They were responsive and courteous while taking time to make sure I understood their process
Returned Clean
My Experience - 5.0/5.0 -
This is the second time that I had my car repaired by Caliber. They provided excellent service and I am very happy and would highly recommend them. Great staff and great customer service.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
They text you with updates and say if you have any questions to call. We called twice and no return phone call. The repair was fine
Customer Service - 2.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The service was done on a timely manner
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
I will recommend the repair shops in Maryland over in Ocean City in Salisbury because I’ve seen their work. I will never recommend the Georgetown location.
Repair Quality - 2.0/5.0 -
Hayley was very nice. She kept me up-to-date but as far as having the actual work done, it was a disaster. They put parts on it that should’ve never been put on cause they did not fit. The insurance company had to have them redo the entire thing then when I picked it up, my gas door would not open because they never bothered to look on the driver side so we didn’t come back there to have the complete project complete completed. I am having it repaired at my shop where I work and my body shop guy has already gone over and corrected. Anything that you guys screwed up I know in my past that the shops in Ocean City and Salisbury do really good work, but there’s a problem with the Georgetown office. Their general manager also would not take accountability for the fact that they proceeded to put parts on that did not fit my vehicle so I had to get the district get involved and he took care of making sure my car was completed with the proper parts and in the timely manner so I have no complaints about the regional, but I won’t recommend Georgetown to anybody if they want caliber I’ll send them to Maryland
Customer Service - 3.0/5.0 -
Hayley was a 10 Theresa was about a seventh and the GM Steve I give him a one
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Other than some dust on the carpet, very satisfied overall with the service, and when speaking to the staff and the techs.
Repair Quality - 4.5/5.0 -
Overall very satisfied with the service and professionalism and kindness of the entire staff.
Customer Service - 4.5/5.0 -
Very helpful and understanding
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
They were helpful, friendly, competent. They had coordination with car rental service which was very convenient and worked easily with our insurance company
Customer Service - 5.0/5.0 -
Kind and competent
Returned Clean
My Experience - 5.0/5.0 -
Good communication, coordination with insurance, and excellent repair work. Recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Like I said, work itself was good and as long as someone is not in need of a rental for longer than 30 days or willing to self pay then it would be fine.
Repair Quality - 4.5/5.0 -
The actual work was good however the inside windows especially the windshield had water streaks and water spots all on the inside so not sure what that was. Very hard to get off also and was not there prior to dropping it off in Milford location.
Customer Service - 2.5/5.0 -
We found it ridiculous that it took 30 days for car to be completed and that was after our insurance had to contact you and I contacted you because our rental ran out on that 30th day and was not going to be extended. On top of that I then had to drive to Georgetown location to pick up vehicle because I was told you were not sure when car would arrive back to Milford location and again my rental agreement ran out that day.
Returned Clean
My Experience - 5.0/5.0 -
Thanks,looks like nothing ever happened to it!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great 👍
Customer Service - 5.0/5.0 -
friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
Everything went perfectly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very responsive to all questions asked and very pleasant to deal with always available never made you feel like you were bothering them really appreciated. They’re willingness to answer questions.
Likely to Recommend - 5.0/5.0 -
The responsiveness and care provided throughout the repair was excellent
Repair Quality - 5.0/5.0 -
Everything appears to be in good order.
Customer Service - 5.0/5.0 -
Service was excellent. Very attentive and more than willing to answer all questions.
Returned Clean
My Experience - 5.0/5.0 -
Very happy they put my front plate on. Cleaned my car inside and out. Very helpful with any of our concerns. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Yes everyone from Milford to Georgetown was nice, informative and helpful. I hope I don't have to but if I do would definitely use them again.