Caliber - Georgetown De
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work done looks amazing! The paint matches perfectly and no one would ever know there had ever been any damage. The shop kept us updated regularly and we got the car back sooner than originally planned. Overall and excellent experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only suggestion would be is to give customers updates on the progress especially when they have a rental car. Other than that, very satisfied. Thank you
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
When I called for the ETA of the repairs on my car. I was told. When the keys and the paperwork comes to the front desk, we'll know it's done. There was no effort to go into the shop and find out. What time it would be ready?
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with the great job they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with all aspects of the experience. I was especially pleased with being updated on the progress, quality of the repair and that at the end I was able to leave my rental car there and drive off with mine.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Theresa was fabulous and very pleasant
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car looked great but backup camera was reset upside down. Minor issue that was resolved before we left.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My truck looks like nothing happened. Thank you Steve for keeping me updated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The quality of the repair work on my vehicle was very good. Unfortunately, the overall experience was severely undermined by poor organization, excessive delays, and a lack of basic communication. From the time I dropped off my car, I was given four different completion dates. Each time the deadline passed, I only learned of the delay because I called to ask for an update. At no point did anyone proactively contact me to explain the changes in timeline. Instead, when I reached out, I was met with vague responses such as “it’s not ready,” “we’re short-staffed,” or “the paint technician is out,” with no follow-up or accountability. It is unacceptable that a vehicle involved in a minor fender bender took over 30 days to complete—especially given the repeated assurances that this timeframe would be more than sufficient. The lack of communication, transparency, and even a simple apology made the situation unnecessarily frustrating. As a result of these delays, I am now responsible for paying out of pocket for a rental car, despite my insurance covering a full 30 days, which I was told would be adequate. While the final repair itself met expectations, the process leading up to it did not. The handling of this repair demonstrated a clear disregard for customer time, communication, and responsibility. It is evident the shop is used to getting business through insurance claims which keeps them busy, however it seems to be VERY clear that the lack of customer service is a result of them not necessarily needing good word of mouth. I did communicate frustration with progressive, my insurance since they recommended the shop. They will be reaching out directly and addressing the poor management of their clients. At the end of the day, it’s all a service, that I pay for. A simple apology or recognition of the overdue dates would have made SUCH a difference. I will no longer use caliber moving forward.
Likely to Recommend - 0.5/5.0 -
I will NEVER return to this shop nor would I recommend anyone use them the way they are operating now. I have also contacted my insurance explaining my dissatisfaction for a shop on their preferred list.
Repair Quality - 0.5/5.0 -
I have already completed this form but will do so again. The quality of the repair work on my vehicle was very good. Unfortunately, the overall experience was severely undermined by poor organization, excessive delays, and a lack of basic communication. From the time I dropped off my car, I was given four different completion dates. Each time the deadline passed, I only learned of the delay because I called to ask for an update. At no point did anyone proactively contact me to explain the changes in timeline. Instead, when I reached out, I was met with vague responses such as “it’s not ready,” “we’re short-staffed,” or “the paint technician is out,” with no follow-up or accountability. It is unacceptable that a vehicle involved in a minor fender bender took over 30 days to complete—especially given the repeated assurances that this timeframe would be more than sufficient. The lack of communication, transparency, and even a simple apology made the situation unnecessarily frustrating. As a result of these delays, I am now responsible for paying out of pocket for a rental car, despite my insurance covering a full 30 days, which I was told would be adequate. While the final repair itself met expectations, the process leading up to it did not. The handling of this repair demonstrated a clear disregard for customer time, communication, and responsibility.
Customer Service - 0.5/5.0 -
The quality of the repair work on my vehicle was very good. Unfortunately, the overall experience was severely undermined by poor organization, excessive delays, and a lack of basic communication. From the time I dropped off my car, I was given four different completion dates. Each time the deadline passed, I only learned of the delay because I called to ask for an update. At no point did anyone proactively contact me to explain the changes in timeline. Instead, when I reached out, I was met with vague responses such as “it’s not ready,” “we’re short-staffed,” or “the paint technician is out,” with no follow-up or accountability. It is unacceptable that a vehicle involved in a minor fender bender took over 30 days to complete—especially given the repeated assurances that this timeframe would be more than sufficient. The lack of communication, transparency, and even a simple apology made the situation unnecessarily frustrating. As a result of these delays, I am now responsible for paying out of pocket for a rental car, despite my insurance covering a full 30 days, which I was told would be adequate. While the final repair itself met expectations, the process leading up to it did not. The handling of this repair demonstrated a clear disregard for customer time, communication, and responsibility.
Returned Clean
My Experience - 0.0/5.0 -
I guess the holidays are bad time to have your vehicle in for minor repairs. 5 weeks is a stretch for a bumper when two weeks were qouted. But, the truck looks great though.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took a lot longer than expected.
Customer Service - 4.0/5.0 -
Customer service is as good. The only recommendation I have is it to let the customer see the work that has been completed on their vehicle before you collect the deductible and have them sign all the paperwork. What if I wasn’t satisfied with the repairs?
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Excellent service. Great staff. Car looked showroom new
Customer Service - 5.0/5.0 -
Staff went out of their way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work! car looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great
Customer Service - 5.0/5.0 -
awesome service