Caliber - Glen Burnie
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent job and service.
My Experience - 0.0/5.0 -
Customer service individuality. Addressing the questions/concerns in particular circumstances re:status of car when calling into the office.not the text messages because I appreciated that.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I had to bring my car back the next day because it wasn't repaired properly
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
bubbles in paint, wrong replacement grill
Customer Service - 1.0/5.0 -
we received texts giving us updates on progress, promising delivery on June 3. no contact beginning June 1, and when I called I was told that those updates don't actually relate to reality. car wasn't ready until June 9. each time I called about progress, I was told that they would check and call me back--and then I didn't receive a call back. I had to call back after waiting an hour in each circumstance-I never got a call back when I requested an update.
My Experience - 5.0/5.0 -
Natasha was incredibly helpful and was excellent at keeping me updated on the status of my repairs. Would definitely use this repair shop again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The service was great. They was very knowledgable of ther job
Repair Quality - 5.0/5.0 -
The car looks very good
Customer Service - 5.0/5.0 -
Everyone was kind and very helpful when questions was ask
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only problem I have is that a wheel was left in my trunk.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
i was not informed of anything, from the time i dropped it off, not once was i ever called by anyone to keep me updated, so i made it my business to call several times throughout the week.I did however receive emails that i thought were accurate since they came quite frequently. I was told 2 days after dropping my car off that the work needed would take about 2 weeks,however i kept getting updates everyday saying otherwise, shorting the time to about a week.So i called happy of course that it would be done sooner and was told that the time needed would still be 2 weeks. My adjuster Ben told me to disregard the emails and that they were incorrect.I understand technology has its glitches but it was really frustrating and annoying to keep getting emails of false hope.the use of email updates should not be used if they cannot give accurate results,and overall my only issue besides the email was not being called and updated throughout the 2 weeks. other than that the quality of the work done was great!Customer service just needs improvement.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Took to long 29 days. And my regular mechicic found leak in radiator
Customer Service - 3.0/5.0 -
Took to long 29 days
My Experience - 5.0/5.0 -
Natasha was awesome too
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Estimate for work was one week. It took two weeks to get work done.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It would of been a 10 but the rear passenger seal was not installed
Customer Service - 5.0/5.0 -
Customer service by Natashia was great given the issue of the rear door seal. She was able to get this fixed the same day.
My Experience - 5.0/5.0 -
Communication was great! I appreciated being updated in the progression
My Experience - 5.0/5.0 -
Amazing