Caliber - Goldsboro

4.7 (205reviews)
95%
303 N. Oak Forest Rd,  Goldsboro,  NC  27534
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
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Email

Reviews (205)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professional, friendly, and courteous service throughout the repair process. Communication was a standout highlight, with customers appreciating regular text and call updates that kept them informed every step of the way. Timeliness was another key strength, as repairs were frequently completed ahead of schedule. Vehicle cleanliness upon return also drew positive remarks. A few customers noted isolated concerns such as paint inconsistencies, missing clips, or post-repair issues, reflecting areas where customers felt attention to detail could be further strengthened.
AI-Generated from reviews written in the last 12 months
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"... service, quality of repairs were outstanding, and they over delivered on the turnaround time. 1010 service." Read more
"... informed of progress the whole time. They were able to get my car in ahead of schedule and were finished ahead of schedules. Repairs were perfect!" Read more
"... great communication about the service being done, and my car was complete nearly a week earlier than promised." Read more
"Friendly staff and completed repairs long before estimate. The finished work looks flawless to the naked eye so far."
"It took them roughly 20 days I believe when I was told 8 days"
"... done business with!! I was so impressed with the daily feedback that I got on how the repairs were going. I cannot say enough positive things about my experience ..." Read more
"... all the services that were being done to my car. I got constant updates and when my car was completed it looks absolutely amazing! I am beyond happy with ..." Read more
"I especially liked getting texts as the repair progressed. Everyone was so cordial and helpful and very efficient. ..." Read more
"... my questions were answered quickly and completely. The regular updates kept my mind at ease throughout the process." Read more
"Repair was completed before scheduled date. Communication via text was excellent showing progress & updates. The pickup was cleaned up & looking beautiful!"

Likely to Recommend

Repair Quality

Customer Service

The lady at the desk was so sweet !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service, great experience all around.

My Experience

thank you all for the attention you paid to my needs, anytime a situation like this occurs its nice to be reassured that its all going to workout well. everyone that had a hand in getting me back on the road were good people to work with, communications were great i knew what was going on throughout the repair prosess (thank you Louie), thank you to the servicewriters ,schedulers, and the techs. The office and the shop was clean, organized and friendly. I do recommend Caliber Collision. Customer service matters Joe

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Things seem OK so far. I will need a week or so to test that everything works again. I do like the fact there was constant communication once the repair work began. Thanks again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the awesome job and if I ever need another repair in the future or if anyone else needs a good body shop I will definitely recommend

My Experience

The team was very nice, professional, and informative. They kept me updated every step of the process. I appreciate their work and would recommend them 110%.

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Staff was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mr. Buck was very professional. I will recommend Caliber Collision to anyone that may need your services in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The staff was friendly, patient, and professional at all times. Great experience!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely would recommend them very professional and nice to deal with.

Repair Quality

So far everything is great

Customer Service

Lady at front dear was very professional,Louie was great from beginning to the end,loved getting the updates on my jeep and the way he is so professional in what he does.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When getting my car bout after having it for two weeks my head lights are not right. It’s saying “Head lights malfunction” in my dash board. Has to drive on from work with my bright lights on.

My Experience

I like the way they kept me updated on the repairs. Everyone was very helpful and Friendly. And the car look great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Louie was great to work with. He kept me constantly updated as repairs went along. Nice guy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very helpful and courteous especially Loui Deaver. Answered all our questions explaining repairs and keeping us informed on the progress during the repair.

Likely to Recommend

Repair Quality

Loui and staff very helpful and polite

Customer Service

Everyone was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber made it so easy! I’d never needed body work before and I was amazed that the job was so seamlessly completed. Amazing communication and updates. Forgive me, but I hope I don’t need their services any time soon. Will definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the service from Caliber very professional an kept me updated. I would highly recommend my family an friends to bring the cars an trucks in for whatever service they may need.—-////////////——-///.…

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