Caliber - Granger

4.9 (244reviews)
97%
51111 Bittersweet Rd,  Granger,  IN  46530

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (244)

My Experience

To be told it's ready to be picked up and then get a phone call no more than an hour later saying it's not ready. That an employee was removing the flair from the WRONG side of the truck. Do we not preform quality control before calling the clients? If we need repair in the future we will find another shop that works with our insurance. Zero stars all around.

Likely to Recommend

Never. In fact we will find another shop that works with insurance for future needs

Repair Quality

Including the repair due to employee negligence

Customer Service

Had to wait longer due to 2 employee negligence issues. Received a call stating the vehicle was ready to be picked up just to be called back later stating it's not ready.

My Experience

Everyone was so kind and easy to work with… thanks for making everything so easy!

Likely to Recommend

I have been recommending the shop to anyone and everyone already even before my repairs were completed. This is the third time that they have fixed the problem unfortunately squirrels keep nesting in my jeep each and every time I have been taking care of incredibly well.

Repair Quality

Brandon, Mike and Dominic went above me on in so many ways for me. Not only did they repair the vehicle. They put in the squirrel deterrent again, but this time wrapping it with capsaicin tape at my suggestion as squirrels had chewed on the rodent deterrent. Even installing the squirrel deterrent in a way that the toggle switch could not be accidentally deactivated again. Much to my surprise when I went out to the vehicle, it was completely detailed something I appreciate more than I can say. All of it is something I can appreciate more than I can say. I have been recommending this location to everyone that I talk to about my vehicle repair. I don’t have enough good things to say, but everyone involved has my deepest appreciation. Thank you.

Customer Service

See my previous comment.

My Experience

You guys did so well , process was so smooth and fast and front. Work is incredible desk receptionist is so good!

Likely to Recommend

Enjoy then so much my new go to!

Repair Quality

Very smooth process ! Did the job and even more right !

Customer Service

Front desk was 10

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did an amazing job on my Honda. I would highly recommend them.

Likely to Recommend

Repair Quality

They did an amazing job on my Civic. I would recommend them to anyone. Great work!

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Great service and they got the repair done sooner than expected.

Repair Quality

Dominic was very thorough on what needed t on be repair and finished the job sooner than I expected… The staff at Caliber are so helpful and nice… This is our second time getting repair done here… Extremely happy with their work.

Customer Service

As mentioned on the previous comment… Very satowith the service provided by staff.. They are all very nice and professional there.

My Experience

I felt Dominick was transparent and helpful throughout the experience. I will likely seek Caliber first in future opportunities.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Very nice job

Repair Quality

Nice job I'd come back again

Customer Service

Very good job on matching the paint

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great work!!! And always great customer service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thank you

Customer Service

My Experience

Awesome job! Everyone was great.

Likely to Recommend

Repair Quality

I can’t say enough good things about this collision repair shop. From start to finish, the experience was smooth, professional, and stress-free—which is saying a lot after an accident. Brandon is phenomenal—he’s a wealth of knowledge, and his follow-up is absolutely impeccable.

Customer Service

I can’t say enough good things about this collision repair shop. From start to finish, the experience was smooth, professional, and stress-free—which is saying a lot after an accident. Ian is phenomenal—he’s a wealth of knowledge, and his follow-up is absolutely impeccable.

Returned Clean

My Experience

From start to finish, Caliber Collision was amazing. They were super friendly, informative and kept me in the loop every step of the way. My car looks brand new!

Likely to Recommend

Repair Quality

They updated me for two weeks. Every Monday, Wednesday, and Friday. Great communication and customer service

Customer Service

Returned Clean