Caliber - Harker Heights

4.8 (7,659reviews)

96%

(254) 953-2000

5300 E Central Texas Expy, Killeen, TX 76543

96%

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5300 E Central Texas Expy
Killeen, TX 76543

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About Caliber - Harker Heights

See Photos

5300 E Central Texas Expy
Killeen, TX 76543

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (7,659)

Sort By:
Newest
Rating

6,701 Customers Rated

5 Stars

76.6% Complete

(5865)
4 Stars

6.7% Complete

(514)
3 Stars

1.6% Complete

(126)
2 Stars

1.1% Complete

(83)
1 Star

0.4% Complete

(33)
< 1 Star

1% Complete

(80)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight that vehicles were returned ahead of schedule, often looking brand new. Staff professionalism, friendliness, and attention to detail are frequently commended. Customers appreciate daily text and phone updates that kept them informed throughout the repair process. A few customers noted areas for improvement, including occasional delays in communication toward the end of repairs, vehicles returned with minor issues, and rare instances where completion dates were pushed back. These observations come directly from customer feedback and reflect opportunities to further enhance the already high standard of service.

Select to learn more

Service Quality
Timeliness
Communication

"... timelines, which I really appreciated. Overall, the quality of the repair and customer service exceeded my expectations." Read more

"... on my other vehicles that had been in accidents. The repair work was done quickly and professionally. My vehicles have come out of their shop looking brand ..." Read more

"... passenger tire as well was loosing tire pressure so I am disappointed in the fact that my car can not be driven until I can get it to a tire shop since your shop did jot fix the tires that obviously ..." Read more

"My car was ready before the time promised."

"... Theyre friendly, professional, and sent daily updates. My car was repaired sooner than scheduled. They made the repair process very easy. I would highly ..." Read more

"My car was ready earlier than anticipated."

"Parts came in broken and the delivery was a week over the 30 days and 14 days later than promised. Your expectation was to finish 1 week before the ..." Read more

"... scheduled to come in within 2 days, was provided an estimated timeline of 2 weeks and all the work was done in 9 days! Extremely professional, quick, responsive, and great ..." Read more

"... entire process. They were professional, helpful, and kept me informed during every phase of my vehicles repair. I always knew what was going on, including clear ..." Read more

"... we thought we should have been updated. There was no communication in the first 18 days of the repair, and we initiated the communication on day 18 to get an update." Read more

"Initial communications were good, final communications a little slow."

"... condition thank you for going above and beyond and great communication during the process" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... timelines, which I really appreciated. Overall, the quality of the repair and customer service exceeded my expectations." Read more

"... on my other vehicles that had been in accidents. The repair work was done quickly and professionally. My vehicles have come out of their shop looking brand ..." Read more

"My car was ready before the time promised."

"... Theyre friendly, professional, and sent daily updates. My car was repaired sooner than scheduled. They made the repair process very easy. I would highly ..." Read more

"My car was ready earlier than anticipated."

"Parts came in broken and the delivery was a week over the 30 days and 14 days later than promised. Your expectation was to finish 1 week before the ..." Read more

"... scheduled to come in within 2 days, was provided an estimated timeline of 2 weeks and all the work was done in 9 days! Extremely professional, quick, responsive, and great ..." Read more

"... entire process. They were professional, helpful, and kept me informed during every phase of my vehicles repair. I always knew what was going on, including clear ..." Read more

"... we thought we should have been updated. There was no communication in the first 18 days of the repair, and we initiated the communication on day 18 to get an update." Read more

"Initial communications were good, final communications a little slow."

"... condition thank you for going above and beyond and great communication during the process" Read more

Richard (Lincoln owner) reviewed 8/3/26

The paint didn't match the car. The scratch left by the mirror wasn't repaired. The guards along the edge of the doors was missing. The residue left by the tape wasn't cleaned off. The scratches on the bumper were still there. AND the paint finish wasn't complete. So I am completely u satisfied with your work.

Michelle (RAM owner) reviewed 8/3/26

MSG Michael A. is the owner of the RAM. How can a professional organization let its tech change the wrong tire on a vehicle and says they change the right tire when the green markings for repair was so clearly marked. Left tire not right tire. Left tire still have a gash in it. There is so much more. I am not only a Texas Licensed Insurance Adjuster, I have a Masters Degree in Organizational Development. I will never use your services again.

Sherry (Mercedes-Benz owner) reviewed 8/3/26

Amy (Jeep owner) reviewed 8/3/26

Richard (Chevrolet owner) reviewed 8/3/26

Peter (Toyota owner) reviewed 8/3/26

I always trust Caliber .

Paul (Toyota owner) reviewed 8/3/26

You did a great job repairing my vehicle. Can't even tell it was involved in an accident. Thank you.

Laura (Cadillac owner) reviewed 8/1/26

They kept me updated through out the two weeks. My car was done on time and looked excellent.

Mary (Kia owner) reviewed 8/1/26

Completely satisfied, Danny did a great job

Julio (Chevrolet owner) reviewed 7/31/26

They were very friendly, great communication, and did an amazing job on my repairs.

Levi (Toyota owner) reviewed 7/31/26

Josephine (Kia owner) reviewed 7/30/26

Communication from Danny was consistent. I didn't have to wait or reach out because he was always ahead of the game. I appreciate the kindness and the welcoming approach when it comes to exceptional customer service

Roderick (Lexus owner) reviewed 7/30/26

Marcos (Toyota owner) reviewed 7/29/26

Debra (Nissan owner) reviewed 7/28/26

Janie (Kia owner) reviewed 7/27/26

Taneesha (Toyota owner) reviewed 7/27/26

Danny was informative and let me know how repairs were going every step.

James (Mercedes-Benz owner) reviewed 7/24/26

My service Rep. was great! Wonderful experience and i will refer other to him.

Jamie (Honda owner) reviewed 7/23/26

Thomas (Ford owner) reviewed 7/23/26

Wow looks great

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Harker Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Harker Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,659)

6,701 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0