Caliber - Harker Heights

4.8 (7,741reviews)

96%

(254) 953-2000

5300 E Central Texas Expy, Killeen, TX 76543

96%

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5300 E Central Texas Expy
Killeen, TX 76543

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About Caliber - Harker Heights

See Photos

5300 E Central Texas Expy
Killeen, TX 76543

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (7,741)

Sort By:
Newest
Rating

6,761 Customers Rated

5 Stars

76.4% Complete

(5916)
4 Stars

6.7% Complete

(519)
3 Stars

1.6% Complete

(127)
2 Stars

1.1% Complete

(85)
1 Star

0.4% Complete

(33)
< 1 Star

1% Complete

(81)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the exceptional communication throughout the repair process, with staff providing regular text and phone updates that kept customers informed at every stage. Repairs were frequently completed ahead of schedule, which customers greatly appreciated. The quality of workmanship received high marks, with numerous customers noting their vehicles looked brand new upon return. A few customers, based on their own comments, noted isolated concerns such as delayed completion dates, minor missed repairs, or post-repair issues, reflecting areas where experiences varied. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to recommend the shop.

Select to learn more

Service Quality
Timeliness

"... and timelines, which I really appreciated. Overall, the quality of the repair and customer service exceeded my expectations." Read more

"... on my other vehicles that had been in accidents. The repair work was done quickly and professionally. My vehicles have come out of their shop looking ..." Read more

"... Caliber Collision, and it was an impressive experience. The vehicle was in excellent shape and throughly cleaned. Another Caliber location was horrible, but I am ..." Read more

"My car was ready before the time promised."

"... Theyre friendly, professional, and sent daily updates. My car was repaired sooner than scheduled. They made the repair process very easy. I would ..." Read more

"... scheduled to come in within 2 days, was provided an estimated timeline of 2 weeks and all the work was done in 9 days! Extremely professional, quick, responsive, and great ..." Read more

"My date for completion changed 3 times. Also on the last date i waited until after 3 to ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... and timelines, which I really appreciated. Overall, the quality of the repair and customer service exceeded my expectations." Read more

"... on my other vehicles that had been in accidents. The repair work was done quickly and professionally. My vehicles have come out of their shop looking ..." Read more

"... Caliber Collision, and it was an impressive experience. The vehicle was in excellent shape and throughly cleaned. Another Caliber location was horrible, but I am ..." Read more

"My car was ready before the time promised."

"... Theyre friendly, professional, and sent daily updates. My car was repaired sooner than scheduled. They made the repair process very easy. I would ..." Read more

"... scheduled to come in within 2 days, was provided an estimated timeline of 2 weeks and all the work was done in 9 days! Extremely professional, quick, responsive, and great ..." Read more

"My date for completion changed 3 times. Also on the last date i waited until after 3 to ..." Read more

Kristin (Chevrolet owner) reviewed 9/21/26

Eddie (Chevrolet owner) reviewed 9/21/26

I want to commend your service advisor Armando, who kept me informed frequently with the progress of my repair.

A team of professionals.

I will like to mention service advisor Armando for keeping me with updates.

Service advisor Armando was truly a professional.

Jennifer (Nissan owner) reviewed 9/21/26

John (Ford owner) reviewed 9/21/26

I noticed the update texts stopped on Monday and it was finished on Thursday.

Except work, looks like new.

Thomas (Toyota owner) reviewed 9/21/26

Carlin (Toyota owner) reviewed 9/20/26

They did a great job! They made my truck look great and completed it for me in time for my trip to WestTexas!

Diane (Chevrolet owner) reviewed 9/18/26

I feel like the receptionist didn’t want to help me with the Affirm App. She was not very friendly.

Jorge (Mitsubishi owner) reviewed 9/18/26

Hugo (Toyota owner) reviewed 9/18/26

They Take too long. I didn’t like the end result. The lady in the front counter seems to have an attitude.

David (RAM owner) reviewed 9/17/26

Angela (BMW owner) reviewed 9/15/26

Jeff Woodruff was in charge of my repairs. He did an excellent job keeping me informed. Awesome customer service.

Wilbert (Ford owner) reviewed 9/14/26

Anthony (Jeep owner) reviewed 9/11/26

Dennis (Subaru owner) reviewed 9/11/26

Repair was not completed

Jonathan (Toyota owner) reviewed 9/10/26

Alexandra (Jeep owner) reviewed 9/10/26

Ricardo (Chevrolet owner) reviewed 9/9/26

I will always bring my vehicle here if I need work done, I was really disappointed when I noticed that I had over spray that wasn't removed before I picked up my vehicle.

Emma (Volkswagen owner) reviewed 9/8/26

Everything qas done profesional and the updates were good. Also I really like when I called the shop to talk to Jeff he answer quickly. Thank you

Ltcol Craig (Chevrolet owner) reviewed 9/8/26

Travis (Jeep owner) reviewed 9/7/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Harker Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Harker Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,741)

6,761 Customers Rated

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -