Caliber - Killeen Downtown

4.9 (5,655reviews)
99%
415 E Avenue F,  Killeen,  TX  76541
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (5,655)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, clear and frequent communication, and timely repairs. Many highlighted that staff kept them informed daily via texts and calls throughout the repair process, reducing stress and building trust. Repair quality was frequently described as exceptional, with vehicles returned looking brand new. Customers appreciated the professionalism, friendliness, and attentiveness of the entire team. Several noted vehicles were completed ahead of schedule and returned cleaner than expected. A few customers mentioned isolated concerns, including minor delays due to parts availability, occasional cleanliness issues inside vehicles, and rare instances where follow-up visits were needed to address overlooked details - all noted directly from customer comments. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend and return.
AI-Generated from reviews written in the last 12 months
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"Best customer service received. They really care for their customers. Great environment provided by ..." Read more
"... with the repair work that was done on my Lexus. The customer service from the time I walked in the door until I picked up my vehicle was superb. The staff ..." Read more
"Been trusting caliber now for 10 + years. I,ve brought all my car repairs to this collision ..." Read more
"Excellent experience from start to finish. The staff was friendly, kept me updated throughout the repair ..." Read more
"The quality of the repair went far above what I expected. They went out of their way to make sure my vehicle ..." Read more
"The only hiccup is that it wasnt ready by the original due date. Which required me to get a rental for an extra 2 12 days"
"My vehicle was ready over a week earlier than its estimated completion date."
"Vehicle received on time and we were briefed of all repairs made and all our questions answered by the ..." Read more
"Delay was well communicated yo me"
"Parts were delayed"
"The communication from Caliber was very clear throughout the entire process. They kept us updated daily. We ..." Read more
"... lot with my car looking like nothing ever happened. The communication 1010!!! Doesnt get any better than this!!!!" Read more
"This team brought my baby back to life!!! There communication with me mostly daily was outstanding and overall this was a job well done 👏. They made ..." Read more

My Experience

They went above and beyond my expectations. Great work.

My Experience

Joshua and Christina both were very nice and Joshua didn't hesitate to keep me informed. Thank you

Likely to Recommend

Keep that quality of service by Christina and Joshua with customers and you can't fail.

Repair Quality

Customer Service

Your service was above and beyond my expectations. Keeping us informed, and the quality of your work was so appreciated. Thanks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you very much for your professionalism and courtesy. Thank for the daily updates on the status of the repairs; the status help me to plan for daily activities. The car looks great.Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would like to take this time to thank JJ for keeping in contact with me and working really hard on my car everything is working as normal and It looked like nothing happened thank you JJ you did amazing !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The vehicle 🚗 is looking like we just bought the Ram Truck 3 1/2 years ago, THANK YOU AGAIN 🙏🚗🤠🇺🇸.

Likely to Recommend

My nabor Just finished getting his wifes car repainted after ten years (Donald Williams), excellent job on that vehicle 🚗 and mine too🚗.

Repair Quality

The truck is 3 1/2 years old and when the truck rolled out of being repaired, it looked like I just bought the truck and the truck looked so beautiful in RED👍.

Customer Service

Caliber Collision called me twice a week with updates👍.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christina was super nice and helpful! Above and beyond! So was Ron. He was funny, friendly, and efficient! JJ has a nice phone voice and very professional. Thank you everyone! Great work!

Likely to Recommend

Repair Quality

Love the entire service. Super fast.

Customer Service

Loved how they maintained the communication and status of the services.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We’re very communicative about timing and we’re very respectful and thorough. Did an excellent job with repairs look brand new, cleaned and everything.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the professionalism and excellent service. I was pleased with the painting and that all damages were repaired. Antonio was provided excellent service, demonstrated a caring attitude. He kept me informed on the status of my vehicle and provided with an out brief on the repairs. Excellent work by Caliber Collision team.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service.

Likely to Recommend

Repair Quality

Great and communication is top tier. Get with Ron he’ll get you right.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The entire process was smooth, professional, and handled with great attention to detail. A special thank you to Ron G. for his outstanding customer service. He is always professional, friendly, communicative, and made sure I was kept informed throughout the entire process.

Likely to Recommend

This location is definitely mismanaged.

Repair Quality

The worst experience I've ever had with any business!

Customer Service

They accused me of having preexisting damage to my vehicle.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Did a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good comms, good workmanship

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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