Caliber - Killeen

4.8 (11,021reviews)
98%
928 W Veterans Memorial Blvd,  Killeen,  TX  76541
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (11,021)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with particular appreciation for excellent communication throughout the repair process. Many highlight receiving regular updates via text messages and phone calls, keeping them well-informed at every step. The timeliness of repairs frequently exceeds expectations, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism and friendliness receive high marks, with customers feeling welcomed and valued. The quality of repairs is consistently described as outstanding, with many noting their vehicles look brand new or better than before the accident. Additional touches like vehicle cleaning and detailing are frequently mentioned as going above and beyond expectations. While most experiences are highly positive, some customers noted minor issues with front desk friendliness and occasional communication gaps, though these are overshadowed by the overwhelmingly positive feedback regarding repair quality and customer care.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... process and completed the repairs in a timely manner. My vehicle looks amazing, and I truly appreciate the attention to detail and excellent customer service. Thank you all for a job well done!" Read more
"The job Caliber Collision did on my car was perfect to a tee! When I look at my car, I can't believe how smooth ..." Read more
"You guys did a great job repairing my Toyota Tacoma. Body lines match up perfectly. No overspay or rubbing compound left behind. My ..." Read more
"The attention to detail was truly amazing. Their workmanship was absolutely perfect"
"Vehicle was ready earlier than expected and repairs were great!"
"Car was ready early. A very nice surprise!!"
"It was ready before!"
"Got done early"
"I expected it to be there over a week. You can imagine how surprised I was when it was ready within a few days AND looking great!"
"... its always the same very courteous and efficient. Im always kept updated on the process. And even finished with my vehicle earlier than planned. I trust them to take good care of any vehicle I ..." Read more
"Kept me very informed! I never had to reach out for any updates cause they did such a great job keeping me updated!"
"Constantly communicated with me about the repairs and did a great job!"
"... 2025 Hyundai Elantra after a rear-end collision. They were very helpful and courteous during the whole process and kept me informed. Couldnt be more grateful and excited to get my car ..." Read more
"Kept me well-informed every step of the way. It was done in a quick and efficient manner"

My Experience

Thank you! My car looks great, even better than before the car accident. Kevin was great as well, kept me informed through the whole process of repairs.

My Experience

I greatly appreciated the consideration that was given to my desire to keep my vehicle. The team at caliber worked very hard to get me back into my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the work and the people that work there.

Likely to Recommend

Only this location

Repair Quality

Matt was great. I was a little nervous coming to Caliber as previous insurance recommended them and they did a horrible job (not here in Killeen). Hope no one else hits me but in the event all future services will be here. Thanks

Customer Service

Only this location

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and fast.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kevin is amazing, with consistency of information, returning calls, explaining everything. Thank you for being our adviser

My Experience

Overall experience with caliber collision was great. easy process, great staff, repairs was quick earlier than estimated time of completion. highly recommended

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional and amazing. Matt Veach did a fantastic job keeping us updated every step of the way. Will highly recommend Matt and the team to everyone!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kevin was great as always. Only complaint I have is that the rental company enterprise is trying to charge us for one day even though our vehicle wasn’t ready till yesterday 7/22/2026. Enterprise is stating that our rental was due back on 7/21/2026 but my vehicle was not ready yet. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kevin kept me updated on the work progress which was great communication. I got my truck back before the estimated date. I was well pleased with the job that was done on my truck. Thanks guys!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication on updates. Put in the work to make sure repairs and parts were top quality even with difficulty getting some parts. Looks like new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Professionalism, courteous, friendly and the environment was welcoming

Repair Quality

Matthew was wonderful. He always made sure I was aware of the status that my car was in and if there were any issues that needed to addressed, he would reach out so we could discuss it

Customer Service

Everyone from the start to finish was always pleasant and the atmosphere was very welcoming.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a great experience at Caliber Collision on Veterans Memorial Drive. My 2020 Hyundai Santa Fe was repaired quickly, and the whole process was smooth. Matthew was fantastic and went out of his way to find the best rates for my parts - saving me $1,000. The paint work and replacement of my driver side light and door looked flawless, like the accident never happened. They even cleaned my! And believe me, it was really dirty! Customer service was top-notch from start to finish. Highly recommend Matthew Leach and the team at Caliber Collision. He was kind, honest, and compassionate! If you need to work with someone, ask for him! Thank you Matthew and your team at Caliber!

Repair Quality

I had a great experience at Caliber Collision on Veterans Memorial Drive. My 2020 Hyundai Santa Fe was repaired quickly, and the whole process was smooth. Matthew was fantastic and went out of his way to find the best rates for my parts - saving me $1,000. The paint work and replacement of my driver side light and door looked flawless, like the accident never happened. They even cleaned my! And believe me, it was really dirty! Customer service was top-notch from start to finish. Highly recommend Matthew Leach and the team at Caliber Collision. He was kind, honest, and compassionate! If you need to work with someone, ask for him! Thank you Matthew and your team at Caliber!

Customer Service

I had a great experience at Caliber Collision on Veterans Memorial Drive. My 2020 Hyundai Santa Fe was repaired quickly, and the whole process was smooth. Matthew was fantastic and went out of his way to find the best rates for my parts - saving me $1,000. The paint work and replacement of my driver side light and door looked flawless, like the accident never happened. They even cleaned my! And believe me, it was really dirty! Customer service was top-notch from start to finish. Highly recommend Matthew Leach and the team at Caliber Collision. He was kind, honest, and compassionate! If you need to work with someone, ask for him! Thank you Matthew and your team at Caliber!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber Collision has always done an excellent job repairing my vehicles. The team is professional, detail-oriented, and truly cares about customer satisfaction. Thank you for your hard work and dedication to making your customers happy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 11,021

Nearby Caliber Collision Auto Body Shops