Caliber - Killeen

4.9 (11,088reviews)
98%
928 W Veterans Memorial Blvd,  Killeen,  TX  76541
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
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Email

Reviews (11,088)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, seamless communication, and timely repairs. Many highlighted flawless repair work that made vehicles look brand new, with particular appreciation for thorough paint matching, attention to detail, and overall craftsmanship. Communication was a standout strength, with customers frequently noting proactive text and phone updates that kept them fully informed at every stage without needing to follow up themselves. Vehicles were often completed ahead of schedule, which customers found to be a pleasant and stress-relieving surprise. The team was widely described as professional, courteous, friendly, and genuinely caring. Several customers noted that the shop also coordinated directly with insurance companies, reducing hassle. A few customers mentioned areas for improvement based on their own experiences, including occasional front desk interactions feeling less welcoming, some cleanliness concerns upon vehicle return, and isolated instances where repairs required a follow-up visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Caliber Collision to others.
AI-Generated from reviews written in the last 12 months
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"... keeping me up to date on the status of my vehicle. They finished the repairs ten days ahead of schedule, and when I forgot my garage door opener in my rental ..." Read more
"... efficient. Im always kept updated on the process. And even finished with my vehicle earlier than planned. I trust them to take good care of any vehicle I bring to ..." Read more
"... scheduled quickly, clear and consistent communication and work was completed earlier than expected" Read more
"Fast service and excellent quality. Looks like it did when I got it from the dealership. Fluent communication ..." Read more
"not only was I called to come pick it up and it was not ready, but I was also told after an additional repair, ..." Read more
"Kept me very informed! I never had to reach out for any updates cause they did such a great job keeping me updated!"
"Customer service was excellent. My representative kept in touch with me daily!"
"Elite!! The communication and the daily updates is a 100 for us,"
"Best communication Ive ever experienced through the repair process."
"I had to call to find out what was going on. I did not get calls to let me know what the delays were."

My Experience

Buen servicio, rapido. Personal muy amable desde la recepcion hasta la advisor. Gracias

Likely to Recommend

Repair Quality

Great jod and the communication really exelent

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing job. Quick turnaround. Best experience we’ve ever had with a body shop!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cosmina and the whole team were fabulous! She kept in contact with me the whole way through and they worked hard to get our car back to us quickly. The repair is perfect and looks absolutely beautiful. Thanks yall :)

Likely to Recommend

Repair Quality

So far outs been great. They were very efficient , friendly , professional and my car looks great ! Thanks

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

GREAT SERVICE, KEPT ME WELL INFORM OF THE STATUS OF MY TRUCK

Customer Service

GREAT

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very pleased with my recent repair experience at Caliber Collision. Kevin Lathan handled my vehicle repairs after my accident, and his service was exceptional. He provided consistent updates, explained everything clearly, and made sure I felt comfortable with each step of the process. His attentiveness and professionalism truly stood out. I appreciate the great work and the care shown from beginning to end.

Likely to Recommend

I’d give it a 10. Based on the quality of the repairs and Kevin’s excellent customer service, I would definitely recommend Caliber Collision.

Repair Quality

I would rate my satisfaction with Caliber Collision’s repair quality a 10. Kevin was my technician, and he delivered excellent work with great attention to detail.

Customer Service

I’d give the customer service a 10. Kevin was attentive, kept me updated, and made sure all my questions were answered.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle was a total loss!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with this shop was amazing!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mr Kevin at Caliber were very professional in making sure my Toyota was very well taken care of and he kept me informed on all repairs that was going on I am very pleased of him and the staff

Likely to Recommend

Always informed of progress with my vehicle

Repair Quality

Very professional crew

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the fact that there was constant communication and my car was done quickly . Last time I took it to another shop, it took a month and a half. This was the standard

Likely to Recommend

Repair Quality

Awesome customer service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Speedy service and quality results. I dropped my car off o Monday and was advised that it should be ready by Friday. I was surprised to receive a call on Wednesday that the vehicle was ready for pickup.

Likely to Recommend

Repair Quality

Customer Service

Waiting for a part

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did such an awesome job, you can’t even tell that my car was hit. Thanks

My Experience

Work was nicely done.

Likely to Recommend

Repair Quality

When I got it back it looked good after all the work was done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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