Caliber - Harlingen

4.8 (1,697reviews)
97%
2521 S Expressway 83 Unit B,  Harlingen,  TX  78550

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,697)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that vehicles were returned looking brand new. The repair work was frequently described as flawless, professional, and exceeding expectations. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, providing peace of mind during a stressful time. Timeliness was another highlight, as many vehicles were completed ahead of the promised date. A few customers noted areas for improvement, including occasional delays due to parts, inconsistent communication in isolated cases, and minor quality concerns such as paint matching or misaligned panels. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"... keeping me updated on the progress of the repair. The work was first class and I couldnt be more pleased. Thank you for making an unexpected accident as painless ..." Read more
"... process. My vehicle was returned looking great, and the quality of the work exceeded my expectations. I truly appreciated the friendly customer service ..." Read more
"... single lady. Their courtesy and care was very welcome. My car looks and drives like new. I thank them all." Read more
"Customer service is excellent. The timing was absolutely accurate. The best thing in my mind is that all of my property ..." Read more
"... vehicle to get repaired and they never disappoint. Great communication, exceptional work and timely completion." Read more
"... and genuinely helpful. I also really appreciated the constant notifications and updates on my vehicles progress, which gave me peace of mind during a stressful time. ..." Read more
"... informative and attentive. I really appreciated the frequent text updates, with timelines, where my car was in the repair process and projected costs provided. ..." Read more
"Exceptionally pleased in the frequent communication on current status of vehicle in repair and availability to respond to questions on status.. ..." Read more
"Took longer, lack of communication, GM was very helpful however following up with repairs"

My Experience

First of all awesome customer service. My representative kept posted every step of the way. He would keep me updated on progress. I will highly recommend Caliber Collision. Thank you

Likely to Recommend

Yes i would.

Repair Quality

Very satisfied great customer service.

Customer Service

Great service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Was provided with updates regularly.

Customer Service

Returned Clean

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Repair Quality

Good communication and service

Customer Service

Returned Clean

My Experience

The repair was flawless, however I think the taillights were not seated properly.

My Experience

Thank you Victor for making this process so easy and painless. Was a pleasure working with you!!!!!

My Experience

Excellent service and great updates on the progress of my vehicle

Likely to Recommend

Repair Quality

Great service all around. It was quick repairs

Customer Service

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My Experience

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Repair Quality

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Returned Clean

My Experience

Work was done well and completed in a timely manner. Also Victor kept me up to date in the progress from beginning to end. Will definitely recommend this shop.

Likely to Recommend

Highly recommend

Repair Quality

Fast, Friendly service.

Customer Service

Great looks brand new

Returned Clean

My Experience

I had a great experience from start to finish. They did an outstanding job repairing my truck. The staff was friendly, professional, and kept me updated throughout the entire process, which gave me peace of mind. I truly appreciate their excellent customer service. I highly recommend them to anyone needing collision repairs. Thank you for getting my truck back on the road looking brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Repairs look great, staff was extremely helpful, nice and professional. If needed I will definitely choose caliber collision again.

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Repair Quality

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Returned Clean

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Repair Quality

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Returned Clean

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My Experience

Everyone is very helpful and kind especially Joe. I have nothing negative to say. Thank you for taking care of my Honda CRV.

Likely to Recommend

Repair Quality

The staff were very helpful and friendly.

Customer Service

They were very accommodating.

Returned Clean

My Experience

Although having to have your vehicle repaired isn’t a grand experience the professionalism and kindness I experienced made it infinitely better. I appreciate it and am grateful I picked y’all to fix my vehicle

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

My Experience

Great customer service and George kept me informed through the whole process. Even offered assistance if I needed to communicate with Progressive.

Likely to Recommend

Yes I will highly recommend this location.

Repair Quality

Timely repairs and vehicle looks brand new again. Thank you Mr. Gomez

Customer Service

Prompt communications through whole process and timely repairs were done. Thank you Mr. George Gomez

Returned Clean