Caliber - Harlingen

4.8 (1,694reviews)
97%
2521 S Expressway 83 Unit B,  Harlingen,  TX  78550

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,694)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, courteous, and friendly. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another key positive, with numerous repairs completed ahead of schedule. The staff's attention to detail, including thorough cleaning of vehicles, contributes to overall satisfaction. While most experiences are highly positive, some customers noted minor issues with paint matching, alignment, or communication delays that were typically resolved promptly.
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"... again. When I got my vehicle back, I was shocked — it looked like nothing had ever happened. The work they did was incredible." Read more
"... single lady. Their courtesy and care was very welcome. My car looks and drives like new. I thank them all." Read more
"Customer service is excellent. The timing was absolutely accurate. The best thing in my mind is that all of my property ..." Read more
"Car not repaired to standards. Bumper misaligned, front fender misaligned, front door makes contact with fender, parts loose. ..." Read more
"10 days early!"
"so much earlier than expected. I had it by christmas... what a great surprise."
"My vehicle was given to me 2 days prior from date promised"
"The time kept getting extended."
"It took a month and a half"
"I really appreciated the constant notifications and updates on my vehicles progress, which gave me peace of mind during a stressful time. The communication ..." Read more
"The texts updating where my car was in the process and providing estimated costs and finish dates were very much appreciated."
"Communication was not the best."
"The front desk reception lady was not very courteous at times and would hang up on us every time we called, then she would just say ..." Read more

My Experience

The repair was flawless, however I think the taillights were not seated properly.

My Experience

Thank you Victor for making this process so easy and painless. Was a pleasure working with you!!!!!

My Experience

Excellent service and great updates on the progress of my vehicle

Likely to Recommend

Repair Quality

Great service all around. It was quick repairs

Customer Service

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Work was done well and completed in a timely manner. Also Victor kept me up to date in the progress from beginning to end. Will definitely recommend this shop.

Likely to Recommend

Highly recommend

Repair Quality

Fast, Friendly service.

Customer Service

Great looks brand new

Returned Clean

My Experience

I had a great experience from start to finish. They did an outstanding job repairing my truck. The staff was friendly, professional, and kept me updated throughout the entire process, which gave me peace of mind. I truly appreciate their excellent customer service. I highly recommend them to anyone needing collision repairs. Thank you for getting my truck back on the road looking brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

First of all awesome customer service. My representative kept posted every step of the way. He would keep me updated on progress. I will highly recommend Caliber Collision. Thank you

My Experience

Repairs look great, staff was extremely helpful, nice and professional. If needed I will definitely choose caliber collision again.

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

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Repair Quality

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Returned Clean

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Repair Quality

Customer Service

My Experience

Everyone is very helpful and kind especially Joe. I have nothing negative to say. Thank you for taking care of my Honda CRV.

Likely to Recommend

Repair Quality

The staff were very helpful and friendly.

Customer Service

They were very accommodating.

Returned Clean

My Experience

Although having to have your vehicle repaired isn’t a grand experience the professionalism and kindness I experienced made it infinitely better. I appreciate it and am grateful I picked y’all to fix my vehicle

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service and George kept me informed through the whole process. Even offered assistance if I needed to communicate with Progressive.

Likely to Recommend

Yes I will highly recommend this location.

Repair Quality

Timely repairs and vehicle looks brand new again. Thank you Mr. Gomez

Customer Service

Prompt communications through whole process and timely repairs were done. Thank you Mr. George Gomez

Returned Clean

Likely to Recommend

Repair Quality

Front bumper was never fully put on right. Had to return several times, never received call backs when messages were left to the representative. Dashboard was torn and damaged during the duration of the repair and I never received a resolution on how it was going to be fixed. Overall unsatisfied with the repair and the communication through out the process of a nearly 2 month repair that should not have lasted this long.

Customer Service

Returned Clean

My Experience

The professional atmosphere and attention to detail was outstanding! As well as keeping me updated on the progress of the repair. The work was first class and I couldn’t be more pleased. Thank you for making an unexpected accident as painless as possible. I will recommend you to everyone I know that would be in need of your services. Again, thank you so very much!!

Likely to Recommend

Repair Quality

Very satisfied. Would recommend to anyone.

Customer Service

Returned Clean