Caliber - Weslaco

4.9 (546reviews)
98%
1305 E IH 2,  Weslaco,  TX  78596
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (546)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and courteous. The repair quality is highly regarded, with vehicles looking like new after completion. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another key positive, with many repairs completed ahead of schedule. Customers value the clean facility, detailed vehicle cleaning upon return, and the convenience of home delivery service. However, some improvement opportunities exist based on customer feedback, including ensuring all sensors are properly calibrated after repairs, maintaining consistent communication timing, completing all promised work before vehicle return, and addressing interior cleanliness issues like dust residue from repair work.
AI-Generated from reviews written in the last 12 months
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"I am completely satisfied with caliber collision with the great job they performed on the repairing ..." Read more
"Very professional staff and management totally satisfied with the results."
"They were very very professional, and their communication gave us peace knowing the progress ..." Read more
"My light is scratched, I was told it would be replaced if it couldnt be buffed out, but the scratch ..." Read more
"When I drive my car around 40 mph now it starts shaking , it wasnt doing this before. Did the techs ..." Read more
"My vehicle was ready earlier than expected."
"A week early which made me very happy!"
"They got it done on the exact day they had estimated."
"Tentative date was 815, but they had it ready by the 4th!"
"Should have been ready on Friday Sep5. Was ready on Monday 8th"
"They followed up through out the process with quick updates of what was taking place with the car. ..." Read more
"Yes ,Caliber collision kept me updated on my vehicle on a weekly basis."
"Caliber Collision did an amazing job at keeping me updated almost daily! They did an amazing repair ..." Read more
"It was not consistent. I had to call a couple of times."
"You guys removed the radio antenna and I was told I would be notified when antenna was received. Been ..." Read more

My Experience

The body work was a 10. Your people are all a 10.They left off a piece of trim, only one of my 3 work lights on the headache rack is working now. And they replaced two of my stainless tile down points with body bolts. But I can fix all that! I think everyone at the Weslaco store are great employees and can say nothing but good! Pass only that along and praise them. Alan Obst.

My Experience

explained everything and repair was quick

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied, Very professional and polite employee's, I will definitely recommend them to friends and family. Thank you very much.

My Experience

They were always keeping me updated

My Experience

Roy kept me up to date with the whole process of repairing my vehicle. Truly appreciate that.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Paint job done is excellent. Staff was Very professional. They kept me informed throughout the process. I would definitely recommend 100%.

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Robert was professional and answered all my questions. He also kept me updated on the work being done to my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Robert and the front desk are always very kind and professional!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Representative, Roy Perez was very helpful, attentive, and did an awesome job with my vehicle. I am very happy and pleased with the service that was provided which was with fixing the damage on my door caused by an accident i was involved in. Thank you for your excellent service.

Likely to Recommend

Repair Quality

Roy the Representative was very helpful and he made sure he took care of fixing the damage of my vehicle, since I was in an accident. Roy is very professional and knowledgeable and very helpful and kind when taking care of the repairs. I will definitely come back and recommend this place, Calliber in Weslaco. Thank you for the excellent service you all provided.

Customer Service

Roy and all the staff was very helpful and professional. Thank you 😊

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would like to express my sincere gratitude to everyone at Caliber Collision for the excellent work you did repairing my vehicle. I truly appreciate the time, care, and attention to detail your team put into making sure my car was properly repaired and looking great again. The professionalism and quality of service I received throughout the process made a stressful situation much easier to manage. Thank you for your hard work, dedication, and commitment to providing excellent customer service. I am very grateful for everything your team did and will gladly recommend Caliber Collision to others.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the experience that I had with Roy at caliber collision. He explained everything thoroughly. He kept me up-to-date on everything. I will definitely use them again if I have to.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Roy was excellent from start to finish. Kept me updated every step of the way and got my truck in and out of the collision center as fast as possible. I recommend Roy at the Weslaco location for all your repair needs!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done was quicker than I expected. The team was great and very courteous. Will always come back

My Experience

I am truly surprised that my Honda Passport was fixed right away. Caliber Collision did excellent work on it. I am a satisfied customer. Thank you!

Likely to Recommend

Repair Quality

Very professional and friendly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very satisfied with your professional work. Thank you (Roberto)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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