Caliber - Harlingen - West

4.8 (431reviews)
96%
4461 W Expressway 83,  Harlingen,  TX  78552
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (431)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless and vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and attention to detail. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many noted repairs were completed ahead of schedule, exceeding expectations on timeliness. A recurring highlight was the complimentary vehicle cleaning upon pickup. A few customers noted isolated concerns such as misaligned parts, delays, or incomplete repairs, reflecting areas customers felt could be strengthened.
AI-Generated from reviews written in the last 12 months
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"... made sure I was completely satisfied with the work. My vehicle was repaired beautifully, and the entire experience was smooth and stress-free. I truly appreciate ..." Read more
"Excellent service, great job completed on time"
"Great job!! I was very satisfied with the work as well as time line of completion. I was told that ..." Read more
"The team at caliber did a perfect job on my repairs. The customer service was excellent and I really ..." Read more
"The repair turned a door dent into a whole door mess. Bodywork is horrible and now my car looks like it ..." Read more
"Excellent service and done on time as promised very good and professional work"
"... with the work as well as time line of completion. I was told that it would be completed on the 3rd of October and I picked up my car on the 30th of ..." Read more
"My vehicle was ready way earlier than expected, am very happy with the results the team did an awesome ..." Read more
"They finished my vehicle much quicker than expected."
"between caliber and insurance not on same page it took 2 months."
"no communication, no calls after they said they would call."
"... excellent, people we friendly and very knowledgeable. They kept us informed on a steady basis & encouraged to call & Contact with any questions which was comforting ..." Read more
"Kept in contact and updated, multiple times a day sometimes"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for answering any concerns and communicating frequently

Likely to Recommend

For sure

Repair Quality

Great job

Customer Service

All issues answered and explained

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. Car looks brand new.

My Experience

Good customer service

Likely to Recommend

Repair Quality

Good service and communication.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with Caliber Collision! From start to finish, the customer service was outstanding, and everyone I interacted with was professional, courteous, and helpful. They kept me informed throughout the repair process, answered all of my questions, and made sure I was completely satisfied with the work. My vehicle was repaired beautifully, and the entire experience was smooth and stress-free. I truly appreciate the team’s attention to detail and commitment to customer satisfaction. I would highly recommend Caliber Collision to anyone looking for quality repairs and exceptional customer service!

Likely to Recommend

Excellent Service I had an excellent experience with Caliber Collision! From start to finish, the customer service was outstanding, and everyone I interacted with was professional, courteous, and helpful. They kept me informed throughout the repair process, answered all of my questions, and made sure I was completely satisfied with the work. My vehicle was repaired beautifully, and the entire experience was smooth and stress-free. I truly appreciate the team’s attention to detail and commitment to customer satisfaction. I would highly recommend Caliber Collision to anyone looking for quality repairs and exceptional customer service!

Repair Quality

Excellent Service I had an excellent experience with Caliber Collision! From start to finish, the customer service was outstanding, and everyone I interacted with was professional, courteous, and helpful. They kept me informed throughout the repair process, answered all of my questions, and made sure I was completely satisfied with the work. My vehicle was repaired beautifully, and the entire experience was smooth and stress-free. I truly appreciate the team’s attention to detail and commitment to customer satisfaction. I would highly recommend Caliber Collision to anyone looking for quality repairs and exceptional customer service!

Customer Service

Excellent Service I had an excellent experience with Caliber Collision! From start to finish, the customer service was outstanding, and everyone I interacted with was professional, courteous, and helpful. They kept me informed throughout the repair process, answered all of my questions, and made sure I was completely satisfied with the work. My vehicle was repaired beautifully, and the entire experience was smooth and stress-free. I truly appreciate the team’s attention to detail and commitment to customer satisfaction. I would highly recommend Caliber Collision to anyone looking for quality repairs and exceptional customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with service and repair thank you

My Experience

Friendly. Kept me up to date on progress.

Likely to Recommend

Repair Quality

Friendly. Kept me informed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and done on time as promised very good and professional work

Likely to Recommend

Everything was done on time and very neatly

Repair Quality

Excellent service and it was done on time no delay and very professional work. Well done

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They kept me informed and were always ready to answer any questions I had.

Repair Quality

Great job, my care was even washed and cleaned inside. Appreciate it. Thanks

Customer Service

Always kept me updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have noticed there is some areas I am not sure about if they are properly placed or are loose. There was a section of the bumper that wasn’t fully in and not sure if it’s just where pushing it in is all that’s needed or if there is risk of the bumper being loose in general. A small section around the left headlight seems a bit warped. Just want be sure that it is alright and wouldn’t cause any issues or risk any issues in the future. I’ll be able to come in on Tuesday. Not sure if will be available Monday

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Josh was extremely knowledgeable & made the entire process smooth!

Customer Service

Josh & the lovely receptionist are big reasons I’d recommend this particular Caliber Collision to friends and family.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collison exceeded my expectations. They explained the process and kept me updated. They were able to complete the job in a timely manner. The final process was easy. Thank you for meeting the deadline.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the level of commitment the team had to make everything as smooth as possible, even let me keep the car until the parts were ready for installation, even after the delivery the team still thinks needs an extra sanding/polishing but I needed the car the same day (I think it looks great, but they are chasing perfection). I will be back the following week for the extra polishing. Great experience in general and the team was very polite and accurate on ETAs. Thanks

My Experience

My Experience

Likely to Recommend

Repair Quality

They treated me very nice and I liked that they were texting me to let me know on the process of what they were doing to my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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