Caliber - Harrisonburg
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff at the Harrisonburg location is just fantastic! They were knowledgeable, friendly and very professional. Matt made it a point to make me feel welcome and appreciated. A very personable gentleman.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I choose 8 but so much depends on upon your insurance and how easy it is for you to be without your car …. Some may have a friend to help them over an extended time period…..
Repair Quality - 4.5/5.0 -
I was nervous about the whole repair process which included using a rental car. The liaison between Harrisonburg Caliber Collision and Enterprise and AllState made that easy. At first they said it would be 2 days. At the estimate— they gave me two different estimates and then a third because they said it needed to be calibrated —-When I dropped it off It wasn’t very clear from the information I was given by the receptionist just when the repair process would actually be accomplished. She said “I don’t know”. My right side mirror needed to be replaced. I was told this involved — ordering the part. — painting the part —making sure it was dry which might be influenced by the weather—-putting it on and —calibration of the blind spot…. I offered to pay my deductible up front to assure my compliance with an appointment time…. I thought maybe the part could be ordered ahead and painted and I could come in and wait for the mirror to be put on which was ,I think a couple of hours. I was told the calibration man is not on their staff and doesn’t make appointments. He just comes in on an irregular schedule. They told me probably 2 days and so I asked : what happens if the Calibration man doesn’t come during that time and they said they would take it to the Honda dealership and have it done. So I thought the 2 days estimate was going to be true. The texting service to keep you in the loop is excellent!! But it lengthened the time twice…. So instead of 2 days it became 3 and then 4. Thank goodness Allstate extended the time I could have the rental car….And the 4th day was necessary for to he Calibration Man and when all was said and done. He came but then told them the mirror didn’t need calibration . Seems like that could have been known before.. This would have easier for me if I weren’t trying to balance appointments at home , an hour away— because of a dead heat pump!!!! I realize this dead heat pump is all my problem but it is a factor in how I feel about this experience! All in all, when I did come to pick up the car it wasn’t so crazy busy and the people were nicer!! And I realized when I started my car they had cleaned some of the interior!! I really appreciate that. I still think the process could be streamlined and be more efficient — certainly for the consumer of the service. My insurance company would not have to pay out for a rental and I wouldn’t have had to make so many trips to “town”.
Customer Service - 2.5/5.0 -
This involves so many different people it’s hard to choose a number. It was really busy when I met the first person and she was pleasant- even asked her supervisor for me if they could order the part and then make the appointment for me when it was ready . She tried to help… when I dropped it off, the receptionist was busy and really just didn’t know ( I don’t know was what she said)) the answers to the ( too many questions ) I asked . On pick up , maybe it was a different person and not so busy and a more pleasant experience.
My Experience - 5.0/5.0 -
The only issue we had was that the red marker that was used to mark our vehicle was still present on the car. They tried buffing it out but the line was still visible. We were told that the sun would help fade it away. I hope so. It should have been removed prior to us picking it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was fine except for the red marker that didn’t wash off totally.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Atención amable ,profesional,gran calidad en la reparación, entrega en tiempo,en resumen satisfecha
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything about this experience, from the communication to the incredible work the team did on our car, has been so wonderful! We felt very cared for and the car looks like brand new again. I loved the text updates. Thank you for your incredible customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gentleman that handled my repairs was very attentive and helpful with what needed to be done. And finished it in a timely manner
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at the center was so nice and informative. My car looks as good as new. They do an excellent job.
Likely to Recommend - 5.0/5.0 -
My friend had her car fixed there, I recommend her
Repair Quality - 5.0/5.0 -
Job done ahead of repair date. Staff very friendly
Customer Service - 5.0/5.0 -
Looks great
My Experience - 5.0/5.0 -
Fantastic body work and paint! Great job Caliber!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased!
Customer Service - 5.0/5.0 -
Kept me informed about the progress and answered all of my questions