Caliber - Harrisonburg
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was done, looks great, and was clean.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car repair is amazing no promble very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repairs extended past 30 days which caused me to incur rental car fees.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Over the top customer service and quality of the repairs were awesome. They even detailed the interior and the entire truck. Super helpful and nice people to work with.
My Experience - 5.0/5.0 -
Thumbs up to the team that worked on my car. Give them all and A.
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Estimated time was 2 weeks. Took almost 5 weeks. Got a message after 2 weeks that they didn’t have all parts. Car was drivable. Somebody should have called and said all the parts were not in. If something ever happens again where I would need caliber I will use them but I would definitely ask if they have all the parts in before I drop it off as long as it’s drivable
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The final result was good!
Repair Quality - 4.0/5.0 -
The repair looks amazing and everyone was friendly and professional. My only complaint is the time that it took to complete. In the end, I would use caliber again.
Customer Service - 5.0/5.0 -
Everyone was nice and professional.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend it to a friend, I don't like others suffering. I would recommend you to people I don't like.
Repair Quality - 0.5/5.0 -
The car was on your lot for 6 days before you gave an estimate. You performed multiple things that were never even discussed let alone authorized. I asked for battery and AC to be CHECKED, not replaced. You guys took that as a blank check to do whatever you thought might help, not once consulting with me. No one said the battery was dead, they just installed a very expensive one with other add-ons. I would have NEVER taken it to a dealership for an AC issue. Half the places in town can work on AC, if you can't, just say so. That also wasn't authorized. Your estimator kept trying to talk to the insurance company after I told him the claim was closed. It took over a month to replace a wire, and you guys didn't even do it, the dealership did. The entire experience from beginning to end is exactly what people fear when going to mechanics. It felt predatory and exploitative. The management and corporate should be absolutely ashamed and embarrassed that this is how you choose to operate.
Customer Service - 0.5/5.0 -
Abysmal communication and multiple things done without authorization. What customer service?
Returned Clean
My Experience - 5.0/5.0 -
My car looks great. Everyone that worked on my car did a great job. Would highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My wife and I are incredibly pleased with the repair. All the things I look for in an auto repair such as the paint color match, the gap between the hood the door and other parts of the car, how solid the car feels when we drive it All these things are absolutely spot on. We did have a problem with communication. We were told in text messages from caliper our car would be ready on November 14. In direct communication with the shop I learned it would not be ready until the 28th. At first I was quite alarmed about this news, I thought something had bad had happened to my car during repair. I later discovered that caliper Central office was sending out text messaging that was not consistent with what was happening in the shop. Once I establish direct communication with the shop that was actually doing the repairs I had a great experience. Thank you so much
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The hardware to the rear gate in my Traverse wasn't replaced and the gate will randomly give out and close. Also my exhaust wasn't fixed and still has a bad rattle. The fitment of the new rear gate and paint job was great though.
Customer Service - 5.0/5.0 -
Customer service was great and communication was awesome. They kept me week informed throughout the process.