Caliber - Hattiesburg - Broadway Dr

4.9 (1,321reviews)
98%
1906 Broadway Dr,  Hattiesburg,  MS  39402

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,321)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, thorough communication, and impressive timeliness. Many highlight the staff's professionalism, friendliness, and genuine care, noting that they were kept informed at every stage of the repair process through calls, texts, and in-person updates. Repairs were frequently completed ahead of schedule, with numerous customers remarking that their vehicles looked brand new upon return. The seamless coordination with insurance and rental companies was also appreciated. A few customers noted minor concerns such as interior cleanliness after repairs, occasional parts delays, and isolated communication gaps, reflecting areas customers feel could be further refined.
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"... friendly, knowledgeable, and accommodating. I received exceptional service at Caliber Collision in Hattiesburg. I was truly and completely satisfied with the recent ..." Read more
"Everyone was wonderful, customer service was top notch. They were super quick too. What could have been a stressful situation was a ..." Read more
"... job well done! I really cant say enough about the quality work and exceptional customer service. I felt like family or friends were helping me the ..." Read more
"Everyone was so friendly! Everything was explained in detail and any questions I had were answered. My vehicle was finished the very next day! When ..." Read more
"The customer service I received was very professional very satisfying I've never been to a place where they greet you and you felt like you were not ..." Read more
"My car was fixed. In 4 days. Noone else could have fixed it so quickly. They went over and above my expectations. Only place ..." Read more
"They were helpful, professional and did an excellent job in only 3 days. Very good place to trust your repairs to!!!"
"... was kept informed of the progress, and best of all repairs were completed ahead of scheduled date." Read more
"It was ready one day after It was said to have been ready for pick up."
"I was told two weeks an it took three. I don't have an issue with it because they were absolutely slammed with ..." Read more
"They kept me informed of every step they took with my repairs. They were friendly and very knowledgeable in their ..." Read more
"... pleased with the professionalism of the staff and regular communication about the status of my repairs in addition to the quality of the work." Read more
"I got daily reports, it was really top notch customer service"
"... headlight was delivered. While folks tried to fill in, communication significantly lacked in the absence illness of the assigned coordinator. Plus I noticed over spray on my window. Repairs ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

One little issue but they’re taking care of it.

Customer Service

Responsive and understanding

Returned Clean

Likely to Recommend

I all ready have recommended your shop to Others.

Repair Quality

Great service and the repairs look amazing!

Customer Service

Everything was very professional and I will not take my vehicle to any other place

Returned Clean

My Experience

My Experience

Tim was awesome and I appreciate him very much!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service and very helpful staff. Mr. Tim was amazing during the entire process. He kept me informed and impeccable work was done to restore my vehicle. I am very pleased with outcome and customer service. Mr. Tim was a pleasure to deal with!

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Repair Quality

Customer Service

Returned Clean

My Experience

Robert was outstanding explaining every step plus truck was ready 5 days early. The whole building felt welcoming.

Likely to Recommend

Everything handled professionally with courteous treatment. Robert and Judy were exceptional

Repair Quality

Outstanding service by all. Robert was very professional, courteous and explained everything step by step

Customer Service

Returned Clean

My Experience

We loved to costumer service and the employees were warm and welcoming. Not to mention the work was done with excellence.

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Repair Quality

Customer Service

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Repair Quality

Excellent work from start to finish!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Excellent service. Robert was extremely helpful!

Returned Clean

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Repair Quality

Customer Service

My Experience

Everything was smooth from start to finish. Tim explained the process, kept me updated, and delivered my car on time.

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Repair Quality

Customer Service

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Always do and will continue to do

Repair Quality

Did the job and every clear and detail about the work performed on vehicle

Customer Service

Excellent, responsive and on time

Returned Clean

Likely to Recommend

Repair Quality

I am highly satisfied with my repairs. They were done in a very timely manner. Mr. Robert was the best! He kept me updated every step of the way, and he was extremely helpful overall. I would recommend caliber collision on Broadway Drive any day ! Thank you guys for making my car look brand new again .

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Very nice work!!

Customer Service

Returned Clean

My Experience

Nice,efficient,and am very happy with the work done.

My Experience

Caliber staff were very helpful and friendly in the entire process of my car being a total loss . Mr Tim was able to give me all the information that I needed & any time I was in the building he was very friendly and professional.