Caliber - Hattiesburg - Broadway Dr
1906 Broadway Dr,
Hattiesburg,
MS
39402
USA
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted that their vehicles were completed ahead of schedule, with staff going above and beyond to ensure satisfaction. The repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Regular text and phone updates throughout the repair process were frequently commended, making customers feel informed and at ease. The front desk staff and service advisors were widely described as friendly, professional, courteous, and welcoming. Several customers noted the seamless coordination with insurance and rental car companies. A few customers mentioned minor issues such as dust inside vehicles after repairs, occasional delays due to parts availability, and isolated concerns about incomplete repairs or sensor malfunctions, as noted directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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Service Quality
"... kept me updated through the entire repair process. The body and paint work look brand new. You cannot even tell where the damage was!"
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"Great job, great communication, quick turnaround! Awesome experience!"
"My car looks better than it did when it came off of the lot Service was 10. They fixed damages that I didnt believe ..."
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"... updates, and helped navigate the rental car process. The work looks great, too. You would never know the van had been in an accident. 1010"
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"They did an excellent job, I honestly cant even see where any damage was and the paint job was superb."
"Great to work with, vehicle was ready ahead of the estimated date. They did a great job!"
"I received regular updates. The repair estimate was 2 weeks and it was completed in 1 week."
"My car was fixed. In 4 days. Noone else could have fixed it so quickly. They went over and above my expectations. ..."
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"... was kept informed of the progress, and best of all repairs were completed ahead of scheduled date."
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"I was told two weeks an it took three. I don't have an issue with it because they were absolutely slammed with ..."
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"... pleased with the professionalism of the staff and regular communication about the status of my repairs in addition to the quality of the work."
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"They kept me informed of every step they took with my repairs. They were friendly and very knowledgeable in their ..."
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"... customer service was friendly and very courteous. They were informative and let me know every stage of my repair details."
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"... headlight was delivered. While folks tried to fill in, communication significantly lacked in the absence illness of the assigned coordinator. Plus I noticed over spray on ..."
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Thomas
(Kia owner)
reviewed 10/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anonymous
(Toyota owner)
reviewed 9/30/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
On time. Easy to work with. Kept informed via progress reports.
Customer Service - 4.5/5.0
Returned Clean
Ricardo
(Kia owner)
reviewed 9/28/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Did not fix my splash guards under my tires
Customer Service - 3.5/5.0 -
Did not fix my splashing guards under my tires
Returned Clean
Rory
(Hyundai owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Ford owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nina
(Toyota owner)
reviewed 9/23/26
My Experience - 5.0/5.0 -
He was very nice and considerate about what he said
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I think they did a good job
Customer Service - 4.5/5.0 -
I think they did a good job
Minnie
(Jeep owner)
reviewed 9/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with their work they done great job repairs was done great very friendly
Customer Service - 5.0/5.0
Returned Clean
Curtis
(Toyota owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Vernon
(Lexus owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary
(GMC owner)
reviewed 9/21/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Jenefer
(Nissan owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sara
(Toyota owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robin
(Ford owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
Excellent service, repairs done with care
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Becky
(GMC owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and work was done in a timely manner. Great work
Customer Service - 5.0/5.0
Returned Clean
Alyssa
(Jeep owner)
reviewed 9/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kenneth
(Chevrolet owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0 -
Easy to do… very nice and informative
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0 -
Very good
Crystal
(Toyota owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rachel
(Hyundai owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I could not ask for better service !!! Thank u so much. My car looks amazing and I appreciate that you guys kept me informed and stood with us through the whole process!!!! Thank yall soooooo much