Caliber - Hattiesburg - Hwy 98 East

4.8 (1,463reviews)
96%
6368 Hwy 98 East,  Hattiesburg,  MS  39401
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,463)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting the proactive text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness was another strong point, as numerous customers noted their vehicles were completed on time or ahead of schedule. The staff was widely recognized for being professional, friendly, and courteous. A recurring positive surprise was receiving vehicles back cleaner than when dropped off. A small number of customers noted areas for improvement directly in their feedback, including occasional delays, minor paint or fitment issues, and infrequent gaps in mid-repair communication, reflecting opportunities the shop can address to further elevate the already high standard of service customers have come to expect.
AI-Generated from reviews written in the last 12 months
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"... The team was efficient, communicated clearly, and delivered top-tier customer service the entire time. The attention to detail on the repair was impressive—you ..." Read more
"... manner! It looks like I was never even in an accident. The repair work looks immaculate." Read more
"The staff at Caliber Collision was courteous, thorough, and timely. The work they preformed was also top notch!"
"... Caliber Collision but definitely not our last! The quality of the repairs on my vehicle was outstanding and the customer service was over the top!! I highly ..." Read more
"... on: they updated me every other day, as promised. They did an impeccable job on my repairs and guaranteed the work. 10 out of 10 and would definitely use again." Read more
"... like you were leaving your vehicle with a friend. Work was done ahead of schedule and very satisfactory. Enjoyed txted updates also." Read more
"Was ready before time it saved me lots of money the rental"
"Very friendly staff, updated daily with progress, vehicle repaired and returned 3 days earlier than scheduled. Highly recommend this facility. 😎👍"
"The amount of time it took to fix my car was absurd. It was always wrong part etc, if you are supposed ..." Read more
"My vehicle took a couple of days longer than estimated. After disassembly a bit more damage was found and ..." Read more
"... it. We were greeted, felt welcomed as well as they sent me notifications throughout the whole process to keep me informed as to what they were doing and ..." Read more
"I was kept in the loop throughout the entire process with regular updates. All of my questions and concerns were answered, ..." Read more
"... never had to wonder or worry about what was going on: they updated me every other day, as promised. They did an impeccable job on my repairs and guaranteed ..." Read more
"Best communication ever"
"... was brought in and given a day it should be ready. I was not updated in between." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thank y’all for the professional and prompt service.

Likely to Recommend

Repair Quality

Everyone was kind and professional. the repair is perfect and we can’t see any hint of the former damage. We just wish it could have been finished quicker.

Customer Service

see first comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were not even asking for tracking number to know where the ordered part was or whether it has been shipped. My car was in their shop for about a month and half waiting on parts.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

George and the staff we worked with were excellent. George kept us informed three times a week via text.

Likely to Recommend

Repair Quality

Kept me updated on repairs and timeline for completion. Outstanding service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks great! Excellent work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great

My Experience

I had a great experience with Caliber Collision. The staff was professional, friendly, and genuinely interested in helping me find ways to save money on my repairs. From the beginning, the conversation felt comfortable and personable—almost like talking with a friend. They took the time to answer my questions and made the entire process feel much less stressful. If you’re looking for a knowledgeable and friendly team you can trust with your vehicle repairs, I highly recommend stopping by Caliber Collision. They’ll take great care of you!

My Experience

Had the best service from start to finish. Special thanks to Chuck who kept me updated and made sure everything was correct. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process was great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to George and the team for doing an amazing job and keeping me informed about Romeo, my vehicle. I was stressed but they took care of it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job w color match! Looks great glad they could help!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and did a great job on repairs

My Experience

Very satisfied with service, cost, timeliness. Highly recommended.

My Experience

We dropped our truck off and was waiting for the repairs, we got a messaged saying repairs were done and when we showed up, repairs haven’t even started yet, they said they reached out to the insurance company and couldn’t get ahold of anyone, we called the insurance company they stated the collision shop never reached out to them about approving additional work. Was told we needed to take truck home due to corporate coming in and they didn’t want any vehicles waiting. So we took the truck back home and waited for approval to come in from insurance. We took the truck back when approval was given, got another text message saying vehicle was done a few weeks later went in on a Friday they said they were waiting on approval for an alignment that alignment hadn’t been done yet, then we got message on Monday that it was done and ready for pickup again went in on Tuesday they said truck had been done for a week but not sure how it had been done for a week if the alignment wasn’t done on Friday. Went back on Wednesday to get the truck and test drove the truck and there is a really bad vibration when we go over 50. The truck still pulls hard to the right when we drive it. We offered for the tech to come on a test drive with us and they refused and they had already test drove it and they said they did not feel anything wrong with even though they did not get past the 50 mph speed because he can not go past the speed limit and we told him we went to the highway to test it out because that was one of our concerns when we came in. It just seemed like no one was willing to help us with concerns that we had at pickup and that we just kept getting the runaround from everyone and basically just seemed like they are just not willing to help and not actually listen to concerns that we had. We don’t mean to start any issues we just wanted our truck back to the way it was before the crash and it’s still not fixed and they refused to help with any concerns after the fact. We did NOT sign off on the truck repairs when we took it off the lot due to us getting a second opinion on the issues we still have with the vehicle.

Likely to Recommend

Great job

Repair Quality

Very professional from drop off to pick up. I was informed every day on the progress of my truck. The finished outcome was perfect. The team in the shop did a fantastic job. I will recommend Caliber to anyone that needs a vehicle repaired. My truck looks like it did the day I drove off the dealership lot. Thank you Caliber

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision came highly recommended and they did not disappoint. They kept me up to date on the progress of my repair and so I never felt worried about what was going on. I wasn’t expecting to have such a quick turnaround — my car was only there for a week. From start to finish, I felt Caliber was taking care of me. Highly recommend!

Likely to Recommend

Repair Quality

Caliber Collision came highly recommended and they did not disappoint. From the time I dropped my car off until I picked it up (a little over a week later) I never had to wonder or worry about what was going on: they updated me every other day, as promised. They did an impeccable job on my repairs and guaranteed the work. 10 out of 10 and would definitely use again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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