Caliber - Hattiesburg - Broadway Dr

4.9 (1,343reviews)
98%
1906 Broadway Dr,  Hattiesburg,  MS  39402
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,343)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, thorough communication, and impressive timeliness. Many highlight the staff's professionalism, friendliness, and genuine care, noting that they were kept informed at every stage of the repair process through calls, texts, and in-person updates. Repairs were frequently completed ahead of schedule, with numerous customers remarking that their vehicles looked brand new upon return. The seamless coordination with insurance and rental companies was also appreciated. A few customers noted minor concerns such as interior cleanliness after repairs, occasional parts delays, and isolated communication gaps, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"... friendly, knowledgeable, and accommodating. I received exceptional service at Caliber Collision in Hattiesburg. I was truly and completely satisfied with the recent ..." Read more
"Everyone was wonderful, customer service was top notch. They were super quick too. What could have been a stressful situation was a ..." Read more
"... job well done! I really cant say enough about the quality work and exceptional customer service. I felt like family or friends were helping me the ..." Read more
"Everyone was so friendly! Everything was explained in detail and any questions I had were answered. My vehicle was finished the very next day! When ..." Read more
"The customer service I received was very professional very satisfying I've never been to a place where they greet you and you felt like you were not ..." Read more
"My car was fixed. In 4 days. Noone else could have fixed it so quickly. They went over and above my expectations. Only place ..." Read more
"They were helpful, professional and did an excellent job in only 3 days. Very good place to trust your repairs to!!!"
"... was kept informed of the progress, and best of all repairs were completed ahead of scheduled date." Read more
"It was ready one day after It was said to have been ready for pick up."
"I was told two weeks an it took three. I don't have an issue with it because they were absolutely slammed with ..." Read more
"They kept me informed of every step they took with my repairs. They were friendly and very knowledgeable in their ..." Read more
"... pleased with the professionalism of the staff and regular communication about the status of my repairs in addition to the quality of the work." Read more
"I got daily reports, it was really top notch customer service"
"... headlight was delivered. While folks tried to fill in, communication significantly lacked in the absence illness of the assigned coordinator. Plus I noticed over spray on my window. Repairs ..." Read more

My Experience

Excellent job, all went above and beyond. Even washed and vacuumed my car. Thank you so much!!!

My Experience

The car looks great and the down time was minimal. Great job.

My Experience

They did an excellent job, I honestly can’t even see where any damage was and the paint job was superb.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Receptionist like a breathe of fresh air. Very friendly !!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks

My Experience

Great customer service. Robert kept me updated throughout the entire process.

My Experience

Great job to Tim! Progressive has been difficult to deal with and he has worked really hard to help me through this process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Job well done.

Repair Quality

I was very satisfied with the work done on my 2025 Toyota Camry. The staff was very professional, friendly, and kept me updated through the entire repair process. The body and paint work look brand new. You cannot even tell where the damage was!

Customer Service

We had a little issue with the cup holder, and I appreciated the fact that Mr. Tim and his crew worked to clean it out for us as much as possible.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, repairs done with care

My Experience

I highly recommend this business because I was involved in an accident in my truck. While getting repairs done, they stayed in contact with me every step of the way giving me updates by either text or phone. Got my vehicle back and couldn’t tell it was in an accident.

My Experience

Likely to Recommend

Repair Quality

My temperature reading on the dashboard worked before repairs and does not read after repairs were completed.

Customer Service

Robert was great. Very informative about repair timeline.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very informative about cost, time for repairs, updates on repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

keep doing what you are doing Good Job

My Experience

Very nice and efficient!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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