Caliber - Hattiesburg - Hwy 98 East

4.8 (1,473reviews)
96%
6368 Hwy 98 East,  Hattiesburg,  MS  39401
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,473)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was also a strong point, as many vehicles were completed ahead of schedule. The professionalism and friendliness of the staff were repeatedly commended, with customers feeling welcomed and well cared for. Several customers noted the added bonus of receiving their vehicles cleaner than when dropped off. A few customers did mention areas for improvement, including occasional delays in repairs, some instances of missed follow-up communication, and isolated concerns about repair quality or parts fitment. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... The team was efficient, communicated clearly, and delivered top-tier customer service the entire time. The attention to detail on the repair was impressive—you ..." Read more
"... experience with Caliber Collision. The staff was professional, friendly, and genuinely interested in helping me find ways to save money on my repairs. From the ..." Read more
"... manner! It looks like I was never even in an accident. The repair work looks immaculate." Read more
"... was informed every day on the progress of my truck. The finished outcome was perfect. The team in the shop did a fantastic job. I will recommend Caliber to anyone ..." Read more
"... on: they updated me every other day, as promised. They did an impeccable job on my repairs and guaranteed the work. 10 out of 10 and would definitely use again." Read more
"... All of my questions and concerns were answered, and my vehicle was repaired in a very timely manner! It looks like I was never even in an accident. The ..." Read more
"... like you were leaving your vehicle with a friend. Work was done ahead of schedule and very satisfactory. Enjoyed txted updates also." Read more
"... looks literally like new. Everything calibrated, and all work done a day earlier than expected, and under the estimate. Great job." Read more
"Yes our vehicle was completed before the estimated repair date"
"... wasnt expecting to have such a quick turnaround — my car was only there for a week. From start to finish, I felt Caliber was taking ..." Read more
"... Caliber kept me updated throughout the repair process. They provided frequent updates about the progress of my car and what stage of the repair it was in." Read more
"Customer Care was excellent. Updates kept me Informed throughout the process. I was never in the dark about where my vehicle was ..." Read more
"... it. We were greeted, felt welcomed as well as they sent me notifications throughout the whole process to keep me informed as to what they were doing and ..." Read more
"Caliber Collision kept me informed every step of the process with estimated timeframes. The results were outstanding."
"Best communication ever"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Best experience we’ve ever had with a body shop. Mr George was amazing. The other gentleman that gave me a ride to Enterprise to pick up my car was nice and spoke to me whenever I was there. He helped me get something I had left in my car. I would recommend Caliber to anyone!

My Experience

Fast, Excellent and Courteous service

My Experience

I was very pleased with the work and the staff

My Experience

Great job nice people also

Likely to Recommend

Repair Quality

Calliber Collision is very good they kept me up to date on my car and on the parts. I would recommend them to anyone and everyone that needs something done right

Customer Service

Very good

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had the best service from start to finish. Special thanks to Chuck who kept me updated and made sure everything was correct. Highly recommend!

Likely to Recommend

100% recommend!!

Repair Quality

My repair was perfect. Couldn't ask for better

Customer Service

Customer service was the best. Chuck made sure everything was taken care of!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thank y’all for the professional and prompt service.

Likely to Recommend

Repair Quality

Everyone was kind and professional. the repair is perfect and we can’t see any hint of the former damage. We just wish it could have been finished quicker.

Customer Service

see first comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were not even asking for tracking number to know where the ordered part was or whether it has been shipped. My car was in their shop for about a month and half waiting on parts.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

George and the staff we worked with were excellent. George kept us informed three times a week via text.

Likely to Recommend

Repair Quality

Kept me updated on repairs and timeline for completion. Outstanding service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks great! Excellent work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great

My Experience

I had a great experience with Caliber Collision. The staff was professional, friendly, and genuinely interested in helping me find ways to save money on my repairs. From the beginning, the conversation felt comfortable and personable—almost like talking with a friend. They took the time to answer my questions and made the entire process feel much less stressful. If you’re looking for a knowledgeable and friendly team you can trust with your vehicle repairs, I highly recommend stopping by Caliber Collision. They’ll take great care of you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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