Caliber - Henderson - American Pacific

4.8 (3,770reviews)
97%
975 American Pacific Dr,  Henderson,  NV  89014
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Reviews (3,770)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout strength, with customers appreciating daily text updates and proactive phone calls throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting strong timeliness. The welcoming and professional front desk staff added to a stress-free experience. A small number of customers noted concerns about missed details, unexpected charges, and follow-up communication gaps, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... and delivered exactly when they said they would. The work itself was top-notch—my car looks brand new, and you'd never know it had been in the shop. The ..." Read more
"Appointment, drop off, repairs, and pick-up and rental return, all organized and done expertly and efficiently. 👍😁"
"... communication with us on all aspects of our repair and the car looked just as great as the day we bought it." Read more
"Im extremely critical about my truck. This repair is PERFECT!! Right off the showroom floor"
"I would recommend this shop to anyone. The repairs were done with expert precision and the car was cleaned, polished and in tip top running condition. This ..." Read more
"Quoted 1 week, was back in 3 days! Wonderful"
"... clearly communicated. Everything other than that was under promised and over delivered." Read more
"Truck was ready about two weeks ahead of schedule."
"It was done a day early!"
"... possible. The repairs to my vehicle looked great, and they were completed sooner than I had requested. I was updated often on how the repairs were progressing ..." Read more
"This team was amazing!!! The communication was top notch in that they let us know where they were in every step of the repair process. We ..." Read more
"Promptly communicated unexpected delays, worked fast, handled paperwork, behaved professionally, thoroughly documented everything."
"... excellent! Their communication was top notch, with communication letting me know what they were doing and the repair process all along the way." Read more
"The service provided was exceptional, as they consistently kept me informed regarding the status of my vehicle's repairs. It instilled a sense of confidence, ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will change this review once the indicator failure lights fixed that comes on every time I use my left turn signal, that was not an issue before I brought it in there.

Repair Quality

I will change this review once the indicator failure lights fixed that comes on every time I use my left turn signal, that was not an issue before I brought it in there.

Customer Service

I will change this review once the indicator failure lights fixed that comes on every time I use my left turn signal, that was not an issue before I brought it in there.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professionalism beyond expectation!

My Experience

They kept me updated throughout the process, accommodated my changes, and were so friendly and courteous! I can’t believe how much my SUV looks brand new!!

My Experience

I like how I was notified throughout the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was efficient and professional. Above and beyond. This is my 3rd or 4th state I’ve worked with Caliber and have always had good experiences. I will always choose Caliber to work with as my first choice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car was repaired in a timely manner and looks great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Francisco and his staff took very good care of me. They explained everything in detail around the needed repairs and completed all repairs in a very short time. They are the best body shop in the Las Vegas Valley!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service by manager Maria and smiley

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Smiley was the person who assisted me. He was very friendly and knowledgeable.

My Experience

My Experience

This is the second repair work I've had done. Excellent work. Great about keeping me posted on the progress work. Staff very personal. Please if anyone needs work of any kind on their vehicle this is the place to go. Thanks again for the great job done.

Likely to Recommend

Absolutely, they did a great job

Repair Quality

The staff was very courteous and kept me in the loop as far as the status of my vehicle.

Customer Service

Please see previous comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair done well. Excellent color match

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber collision is very nice and accommodating - this is the 2nd time I’ve used them for my car and smiley repaired my vehicle and he was very thorough with communication and his process !!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy process, easy to schedule and drop off, easy estimate and picked up the car. Good communication with my advisor.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did not fix the back. It still had a scratch

My Experience

Smiley did a great job. I appreciate the the professional way that everything was handled.

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