Caliber - Henderson - American Pacific

4.8 (3,717reviews)
97%
975 American Pacific Dr,  Henderson,  NV  89014

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (3,717)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, professional, and restoring vehicles to like-new condition. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting strong timeliness. The welcoming and courteous staff created a stress-free experience. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated concerns about workmanship details, and requests for more proactive communication in specific situations.
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"... and delivered exactly when they said they would. The work itself was top-notchβ€”my car looks brand new, and you'd never know it had been in the shop. The ..." Read more
"Appointment, drop off, repairs, and pick-up and rental return, all organized and done expertly and efficiently. πŸ‘πŸ˜"
"This body shop was tremendous and made my experience a smooth process that had me back on the road like the damage had never happened. I was kept in the loop of the repairs and never ..." Read more
"... communication with us on all aspects of our repair and the car looked just as great as the day we bought it." Read more
"Quoted 1 week, was back in 3 days! Wonderful"
"... clearly communicated. Everything other than that was under promised and over delivered." Read more
"Truck was ready about two weeks ahead of schedule."
"It was done a day early!"
"... possible. The repairs to my vehicle looked great, and they were completed sooner than I had requested. I was updated often on how the repairs were progressing ..." Read more
"Promptly communicated unexpected delays, worked fast, handled paperwork, behaved professionally, thoroughly documented everything."
"... excellent! Their communication was top notch, with communication letting me know what they were doing and the repair process all along the way." Read more
"The service provided was exceptional, as they consistently kept me informed regarding the status of my vehicle's repairs. It instilled a sense of confidence, knowing ..." Read more
"... an investigator for civil attorneys for 15 years. I have never dealt with a company that kept me up to date with every move. I will definitely recommend to all My family and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

The only issue I truly had was the date seemed to changed multiple times as far as when the fix would be completed.

Returned Clean

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Absolutely would recommend tganks to the service and the speed that thr work was done

Repair Quality

Everything was fast and punctual. Repair work is perfect and Smiley was great for relaying information and giving updates on the process. This will be my preferred shop if I ever need similar assistance again!

Customer Service

Everything was fast and punctual. Repair work is perfect and Smiley was great for relaying information and giving updates on the process. This will be my preferred shop if I ever need similar assistance again!

Returned Clean

My Experience

Very courteous and helpful. Very satisfied with work completed.

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Repair Quality

Courteous, rapid, and quality work. Thanks

Customer Service

Courteous and timely updates.

Returned Clean

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My Experience

Great customer service, great work and completed ahead of schedule. Would recommend to anyone.

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My Experience

My car got repair sooner than expected and was good repair thank you Ismael was very good and he know what he's doing thank you ..

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I would recommend caliber collision

Repair Quality

Israel did a great job and office lady's very friendly they know what they doing

Customer Service

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Repair Quality

Francisco Veloz was my contact person while my car was being repaired. I appreciated his honesty and willingness to use the correct parts on my vehicle. I recommend caliber collision for your car repair needs.

Customer Service

Francisco was very friendly, helpful and informative. The ladies at the front desk were friendly and welcoming.

Returned Clean

My Experience

My rep was very helpful and kept me informed about what was going on.

My Experience

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My Experience

You all did a wonderful job on our Rav 4 and we can’t thank you enough.

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My Experience

Everyone at Caliber Collision where extremely nice and helpful..

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My Experience

Mr Veloz was very helpful and explained things so I could make the right choices at the right price. The front office ladies were full of positive energy!

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Repair Quality

They did a great job repairing my car's bumper.

Customer Service

Returned Clean

My Experience

This is one of the best experiences I have had dealing with a body shop. I worked in law enforcement for 10 years. I was an investigator for civil attorneys for 15 years. I have never dealt with a company that kept me up to date with every move. I will definitely recommend to all My family and friends to use your company. Thank you so much for taking a problem off my hands. I did not have to do anything but show up and drop my car off. The rental company came and picked me up. When I came back to pick my vehicle up when it was completed. All I had to do was drop off the rental at your location. My vehicle looked brand new. Once again your company is a 10 out of 10.

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My Experience

Quick turn around, excellent communication, great work.

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Returned Clean

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Appointment, drop off, repairs, and pick-up and rental return, all organized and done expertly and efficiently. πŸ‘πŸ˜

Customer Service

Returned Clean

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Customer Service