Caliber - Hesperia

4.8 (6,321reviews)
97%
11182 I Avenue,  Hesperia,  CA  92345
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (6,321)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professionalism, friendliness, and going above and beyond customer expectations. Communication was frequently highlighted as a standout strength, with customers appreciating daily text and phone updates throughout the repair process. Timeliness was another key positive, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly in their feedback, including concerns about paint color matching, redundant communication channels (receiving both calls and texts simultaneously), and clearer upfront communication about repair details and timelines. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Communication was excellent throughout the process, and the repairs were completed to a high standard in a timely manner. I am very satisfied with the quality of work and ..." Read more
"The team here at Caliber Collision did a fantastic job on my repairs to my truck!! I couldnt be happier with the results that the team provided me with. ..." Read more
"... ensuring every detail was addressed. Not only was the craftsmanship top-notch, returning my truck to perfect condition, but they also completed the work strictly on schedule. ..." Read more
"Had a great experience with Caliber Collision. They did an amazing job on my car. Everything that needed to be replaced was taken care of, and it looks really good now. ..." Read more
"... business minded and pleasant to deal with. Their work was exemplary and they finish five days early from the original estimate. What a delight that was! I havent got one ..." Read more
"... pleasant to deal with. Their work was exemplary and they finish five days early from the original estimate. What a delight that was! I havent got one bad thing ..." Read more
"My vehicle was done way earlier than expected"
"It was ready way sooner than I expected"
"Vehicle was ready a day early!"
"... otherwise. I called at 1:10 and this time was told the bumper never came in and the truck would not be ready until possibly the end of the week, as the bumper was back ordered. ..." Read more
"... Caliber Collision from start to finish. The team was professional, communicative, and made the entire process smooth and stress-free. I really appreciated the regular ..." Read more
"I just wish I didnt receive so many phone calls about the repairs when I was also receiving text updates."
"The communication was outstanding"
"... large repair company I would think there would be better communication with customers and someone to ensure that all parts are actually at the shop as promised. It would ..." Read more
"... it back everything seems well done. 3. There was zero communication about the extent of damage or what was replaced vs repaired. 4. Some aspects of the paperwork were ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with all the updates and the staff was very friendly.

Likely to Recommend

Repair Quality

I was happy with the updates I received and the quickness of my car being fixed.

Customer Service

Everyone was very helpful and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Se esfuerzan en hacer buen trabajo

Repair Quality

Quedó bastante bien

Customer Service

Muy bueno

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks good, and it was washed up nice

Customer Service

Everyone was polite and professional

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was truly satisfied with caliber collision on I Street in Hesperia, customer service was excellent. They kept me up on all my details of what was going on with my car daily. I love that and the technicians were very knowledgeable and they got my van back to me way sooner than expected. I would definitely highly recommend caliber collision.!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber is a great place to have your vehicle repaired... great job guys 👏🏽

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love how Caliber Collision is fast and do a fantastic job with the repair. The paint matched perfectly. They keep you informed and are there if you have questions. If I ever need another repair I will be going back to Caliber Collision. Thank you Caliber Collision for fixing my car like new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service all around

Likely to Recommend

As I and my family have used caliber collision in the past, they have always done an outstanding job, and we would always refer people to caliber collision.

Repair Quality

Caliber Collision delivered exceptional service when repairing my truck, exceeding all my expectations from start to finish. Their team handled the entire repair process with utmost professionalism, keeping me informed with regular updates and ensuring every detail was addressed. Not only was the craftsmanship top-notch, returning my truck to perfect condition, but they also completed the work strictly on schedule. Their reliability, clear communication, and dedication to quality made what could have been a stressful experience completely seamless. Thank you caliber collision 😁💯💯

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Thank you for all the help!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and knowledgeable staff. Repairs were done in only 6 days. Consistent communication with the shop

Likely to Recommend

Repair Quality

Excellent service and workmanship

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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