Caliber - Hickory Nc

4.8 (446reviews)

96%

(828) 832-9746

1167 S Center St, Hickory, NC 28602

96%

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1167 S Center St
Hickory, NC 28602

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About Caliber - Hickory Nc

See Photos

1167 S Center St
Hickory, NC 28602

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Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (446)

Sort By:
Newest
Rating

334 Customers Rated

5 Stars

67.5% Complete

(301)
4 Stars

4% Complete

(18)
3 Stars

0.9% Complete

(4)
2 Stars

0.7% Complete

(3)
1 Star

0.2% Complete

(1)
< 1 Star

1.6% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before. Staff were widely commended for their professionalism, friendliness, and willingness to answer questions. Many customers noted their vehicles were completed ahead of schedule, and several appreciated the added touch of receiving their cars thoroughly cleaned. A small number of customers noted areas for improvement, including occasional delays, minor quality concerns upon pickup, and isolated communication gaps - all of which were flagged directly by customers in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.

Select to learn more

Service Quality
Communication

"... about my vehicles progress. It is obvious to me that Caliber Collision goes above and beyond the call of duty to ensure your car is presented to you, repaired ..." Read more

"... that I didnt expect much out of this experience, but the customer service at this place was truly Exceptional. I would recommend them to every and anyone needing ..." Read more

"... quality with keeping costs reasonable. They were straightforward, honest, and never pushed unnecessary work. The repair itself turned out excellent — the trunk ..." Read more

"... the adjuster to the people who worked on my car - everyone was absolutely phenomenal to work with! I was told the work could take more than 3 weeks ..." Read more

"They kept me informed every step of the way - excellent customer service!"

"Excellent customer service. Constant communication."

"Ben was AMAZING! Communication was daily and accurate!"

"... they did everything possible to understand me. Plus, they constantly sent me text messages to keep me updated on the progress of my car. I 100% recommend this ..." Read more

"The customer care and communication was top notch! I could not have asked for better service!"

"Excellent work and superb communication throughout the whole process. Made this entire process very stress free"

Service Quality
Communication

Service Quality
Communication

"... about my vehicles progress. It is obvious to me that Caliber Collision goes above and beyond the call of duty to ensure your car is presented to you, repaired ..." Read more

"... that I didnt expect much out of this experience, but the customer service at this place was truly Exceptional. I would recommend them to every and anyone needing ..." Read more

"... quality with keeping costs reasonable. They were straightforward, honest, and never pushed unnecessary work. The repair itself turned out excellent — the trunk ..." Read more

"... the adjuster to the people who worked on my car - everyone was absolutely phenomenal to work with! I was told the work could take more than 3 weeks ..." Read more

"They kept me informed every step of the way - excellent customer service!"

"Excellent customer service. Constant communication."

"Ben was AMAZING! Communication was daily and accurate!"

"... they did everything possible to understand me. Plus, they constantly sent me text messages to keep me updated on the progress of my car. I 100% recommend this ..." Read more

"The customer care and communication was top notch! I could not have asked for better service!"

"Excellent work and superb communication throughout the whole process. Made this entire process very stress free"

Joshua (Chevrolet owner) reviewed 8/10/26

Brian was very good about keeping me informed of the progress and updating status thru text messages.

Bobbie (Hyundai owner) reviewed 8/6/26

Very pleased with my car. Caliber Collision did a wonderful job

They were very courteous and efficient and keeping me updated on my car

Hailey (Toyota owner) reviewed 8/5/26

Caliber Collision went above and beyond to make my car look new I didn't even have it back two days before someone commented on it asking if it was a new car. Very satisfied with the job

Lakeyhisa (Lexus owner) reviewed 8/3/26

My car looks amazing but Brain was not very friendly to deal with. He came across as if I was bothering him when I was asking for updates on my car because it took longer than expected. The ladies at the front desk were so sweet and helpful!!!!!!!

Rebecca (Subaru owner) reviewed 8/3/26

John (Volkswagen owner) reviewed 8/3/26

Nice job keeping me informed about the progress. Thanks!

Happy with the repairs

Austin (Ford owner) reviewed 8/3/26

Truck looks great thanks alot

Paul (Ford owner) reviewed 8/3/26

Brent (Ford owner) reviewed 8/3/26

Tracy (Hyundai owner) reviewed 8/1/26

Kevin (Kia owner) reviewed 7/29/26

Elizabeth (Nissan owner) reviewed 7/27/26

Karla (Toyota owner) reviewed 7/27/26

Front desk person was very kind and helpful

Derek (Chevrolet owner) reviewed 7/27/26

Got the truck back Friday. Never started again. The battery was ruined and smelled like rotten eggs. Very lucky that the battery didn't explode on the drive home. $301 to replace to be able to drive it. Tail light wasn't repaired. Was told there was a brand new door on the rear driver side. That was a lie. It has dents in the door and ripples throughout. Went to open that said door and the door handle came off. After being told the repairs would take about 10 days I finally got it back after 3 weeks. And the work that was done was crap. There was no communication about anything unless I initiated the call to them. Very very dissatisfied and will contacting whoever I need to, to get the job done correctly and reimbursement for the battery that was destroyed. The battery worked just fine and wasn't very old when I dropped the truck off.

Already stated

Patsy (Lincoln owner) reviewed 7/21/26

Dakota (Ford owner) reviewed 7/21/26

Michael (Toyota owner) reviewed 7/20/26

Did a good job

James (Ford owner) reviewed 7/19/26

Unknown (Chevrolet owner) reviewed 7/16/26

Sandra (Toyota owner) reviewed 7/14/26

Extremely wonderful service from everyone starting at the front desk all the way to the repair team. I would rate this experience as excellent , superior service in every way. Thank you,

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Hickory Nc

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Hickory Nc

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Schedule an estimate appointment

Reviews (446)

334 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0