Caliber - Hickory Nc
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very friendly and helpful easy transaction car looked great and even clean inside of my car after they cleaned outside I was very pleased thanktou
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best customer service I have ever experienced with any business. Ben and Leslie were outstanding. Caliber kept me informed through the whole process. They did a great job on the repairs. It was done much quicker than I expected. Very clean facility.
Customer Service - 5.0/5.0 -
The best customer service I have ever experienced. Ben and Leslie are very professional and caring.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the regular and prompt updates as well as the friendliness and kindness of all the staff. But I would especially like to single out Ben, who went well above and beyond the scope of his duties. Ben took it upon himself to not only reach out to my adjuster, but took time to sort out issues with how things were filed on my insurance company’s end that would have consequentially costed me upwards of $1000 out of pocket despite my accident being ruled not at fault. That’s a significant amount to a regular blue collar person like myself. Yet I trusted my insurance adjuster and would have never known this wasn’t how things were supposed to work if not for him, as this was only the second accident I’ve ever been in in 12 years, and the first was a total loss where I did not have to deal with insurance in regards to repairs or renting a vehicle. The Caliber Collision Hickory team at every point made a great impression on me and made me happy to have chosen to do business with such welcoming, down to earth, and hard working people—even despite the hour and a half drive—but Ben truly went out of his way to help me for no reason other than genuine concern as caring person. I desperately hope he is not only valued and recognized at Caliber Collision, but rewarded in some way for his absolutely outstanding and exemplary customer service and his genuine concern regarding their customers. Thank you so much, Ben!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciated the regular and prompt updates as well as the friendliness and kindness of all the staff. But I would especially like to single out Ben, who went well above and beyond the scope of his duties. Ben took it upon himself to not only reach out to my adjuster, but took time to sort out issues with how things were filed on my insurance company’s end that would have consequentially costed me upwards of $1000 out of pocket despite my accident being ruled not at fault (rear ended while fully stopped at a red light). That’s a significant amount to a regular joe like myself. Yet I trusted my insurance adjuster and would have never known this wasn’t how things were supposed to work if not for him, as this was only the second accident I’ve ever been in in 12 years, and the first was a total loss where I did not have to deal with insurance in regards to repairs or renting a vehicle. The Caliber Collision Hickory team at every point made a great impression on me and made me happy to have chosen to do business with such welcoming, down to earth, and hard working people—even despite the hour and a half drive—but Ben truly went out of his way to help me for no reason other than genuine concern as caring person. I desperately hope he is not only valued and recognized at Caliber Collision, but rewarded in some way for his absolutely outstanding and exemplary customer service and his genuine concern regarding their customers. Thank you so much for creating a bright spot in this stressful time for me, Ben!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber done a great job keeping me informed of the repair progress.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
My only concern was from the time I damaged truck on February 23 it took 3 months to be fixed , was able to finally pick it up on April 25th.
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job. Everybody was very nice and Professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I m missing front bumper with sensor also there is spot with dot white color.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome And Great Service by Kristine and Ron ..Also Help desk lady is good..Excellent Service.
Customer Service - 5.0/5.0 -
Great Service
Likely to Recommend - 5.0/5.0 -
They're awesome!
Repair Quality - 5.0/5.0 -
They kept me updated with texts everyday.
Customer Service - 5.0/5.0 -
Everyone was super nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an amazing experience from the moment I entered the building. Kristine was very welcoming and ready for me with all paperwork needed as well as the rental. I was in and out of there fast and simple. I thank and appreciate the hospitality of employees.
My Experience - 0.0/5.0 -
When I received my car back, the paint colors were totally different. The bumper not a good fit/seal. The bumper did not fit well and is very noticeable. I am not happy with end result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
quick and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service! My vehicle was very taken care and they communicated with me the entire time..
Customer Service - 5.0/5.0 -
Customer service was the best