Caliber - Hickory Nc
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Joey and the receptionist (sorry I can’t remember her name) were exceptionally welcoming, friendly, and helpful. Such a pleasant experience working with the team at Caliber.
My Experience - 5.0/5.0 -
I do have one question when we dropped it off the air conditioner worked. I don’t know. Is there anything that you could’ve done with that Repair that would make it stop working?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional even when I was not initially. Top notch employees and top notch work. Completed job faster then original expectation. Will 100% use again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
because of the two issues i took a point
Repair Quality - 3.5/5.0 -
only took away points because i had to make a visit to repair my door peice that should not have came undone!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I don’t have a problem with the repair work and I’m not blaming you for the vendor not sending the bumper, when you only have one vehicle to drive it puts me in a bad spot when you have to rely on someone else for a ride
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The repair work was good, disappointed that it took forever for the vendor to send a bumper
Customer Service - 5.0/5.0 -
The repair was great,disappointed that the vendor never sent the bumper the first time and waited another 2 weeks for the bumper to come in
My Experience - 5.0/5.0 -
Caliber did a wonderful job on our car repairs and were very timely.
My Experience - 5.0/5.0 -
This was my first time with any body shop for repairs. I’m highly satisfied with the level of care and communication from your team. I highly recommend this experience to anyone needing body work.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Missed a bent control arm and sent me home with it which could have caused major issues and an accident or further damage
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a fantastic experience with Caliber Collision. From the beginning, the staff really listened to what I wanted concerning the repair and respected the fact that I was trying to balance quality with keeping costs reasonable. They were straightforward, honest, and never pushed unnecessary work. The repair itself turned out excellent — the trunk looks great, the alignment is spot on, and you would never know there had been damage. On top of that, the final cost actually came in under the original estimate, which was a very pleasant surprise. Everyone I dealt with was professional, helpful, and easy to communicate with throughout the process. I couldn’t be happier with the outcome and would absolutely recommend Caliber Collision to anyone needing body work or collision repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The paint job was perfectly well done and the service was great . We would absolutely recommend caliber collision to our friends !!
My Experience - 5.0/5.0 -
I left a google review with all of my thought and appreciation for Leslie, Eddie, and Brandi. It was a great experience overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and friendly. Appreciated the timely communication as well. Overall a very good experience. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I cannot praise this team enough! Everyone from the amazing and friendly receptionist to the adjuster to the people who worked on my car - everyone was absolutely phenomenal to work with! I was told the work could take more than 3 weeks due to the back log and it would possibly be sent to another store but I am glad it was kept in Hickory! They had it done in less than 3 weeks and the dent looks like it was never there! If anyone is in need of body work done on their vehicle, you can stop looking here and just give them a call to set up the appointment! They also worked personally with insurance so I didn't have to do much other than drop it off and pick my car up! 10000000/10 stars! Thank you all again so much!
Customer Service - 5.0/5.0 -
I cannot praise this team enough! Everyone from the amazing and friendly receptionist to the adjuster to the people who worked on my car - everyone was absolutely phenomenal to work with! I was told the work could take more than 3 weeks due to the back log and it would possibly be sent to another store but I am glad it was kept in Hickory! They had it done in less than 3 weeks and the dent looks like it was never there! If anyone is in need of body work done on their vehicle, you can stop looking here and just give them a call to set up the appointment! They also worked personally with insurance so I didn't have to do much other than drop it off and pick my car up! 10000000/10 stars! Thank you all again so much!
Returned Clean
My Experience - 5.0/5.0 -
Provided all the information and gave me updates every few days and updated time of completion.