Caliber - Hilton Head Island
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Appreciative of the regular updates and delivery of the car as promised on the date identified.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Took too long to get job done and promised completion date was missed repeatedly.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was handled professionally and in a timely manner
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The amount of time for my repair was excessive. When the part apparently came in damaged I was not informed timely.. in my case, my car was very drive able , why have a car sit for weeks in the shop before all the parts are in-house? This aspect made no sense. Work is good but communication needs to be buttoned up.
My Experience - 0.0/5.0 -
Excellent service (front receptionists was warm and helpful-really took care of car rental issues). Work was wonderful-can't tell car was in accident. Would have liked more updates on the car's progress-took much longer than the estimated time-but overall, fantastic experience. Will recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well satisfied
Customer Service - 5.0/5.0 -
Everyone, from the woman on the front desk to the ones that took care of the car, did a fantastic job in the workmanship and helping to keep the scheduling so that we could pick up the car on time which was VERY important to us do to other scheduled meetings. Job well done
My Experience - 0.0/5.0 -
This should have been a 2 day, or 3 day max repair job because I paid for the parts 2 weeks before my appointment. However, the parts weren't ordered in advance as we discussed but were rather ordered after I brought the car in for our appointment. I was told that by the staff that the reason the parts weren't ordered in advance is because they couldn't locate my claim on USAA's website. The problem is that they were looking for my claim with the wrong insurer: I have Progressive (not USAA) and I told the staff that I had Progressive in 3 different ways before my appointment, verbally, in writing on the initial paperwork and I gave them my Progressive estimate too.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very helpful, courteous, professional. Thank you!
My Experience - 5.0/5.0 -
Pair was done quickly and expertly
My Experience - 5.0/5.0 -
Keeping us informed of the progress of our vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It was not completed in the committed time or estimated cost. Too many meetings used as an excuse.
My Experience - 5.0/5.0 -
Schedule was very quick for estimate and repair. Kept updated and work completed ahead of schedule. Very satisfied. Thank you for taking excellent care of my car.