Caliber - Hinesville
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Office staff was lazy and rude! My insurance suggested caliber and I agreed but never again! I reported ash issue with my vehicle and they wouldn’t come out to address the matter with me!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
In the beginning, they were nice, things were going smooth. I would call to get updates on the estimated repair price and never got called back. I guess they were frustrated with me calling because I started getting the attitude in the voice. Once my vehicle was repaired, I called to let them know I would pick it up the following day as they close before I get off work. The next day comes and I go to pick my vehicle up, on my day off because I do work; I let them know that my insurance stated I was to only pay a certain amount, smaller than what they were telling me. They kindly(this is sarcasm) let me know that I either paid the full amount or they don’t release me my vehicle. So I state that I will call my insurance company and get it handled. We are onto day 3 now of completion, my insurance company agrees that I am paying the smaller price, I go to the repair shop and let them know what was stated. Boom attitude out the a**. So I call my insurance company while I’m there and they agree that I am to pay the lower amount and that a check was sent out to them. My vehicle is not released to me because the check number isn’t ready yet. Great. We are on to day 4 of being complete, at this point I’m over it, I am just wanting my vehicle. I get a call from my insurance company stating they got an email saying that I was refusing to pick up my vehicle, which was not true. So I find a way to get off work and go get my vehicle. Well when I get there, there are still tiny dents in the side of the vehicle. So now I’m irritated. How did you not see this on the side of the vehicle was supposedly repaired. So we have to leave it at shop again for the fix and are to return the following day for pickup. It is now Friday, I go up to the repair shop since I never got a call and apparently my repair is still not going the way it needs to go. I am told to leave it and they will fix it, and hopefully Monday I can get my vehicle. At this rate, I remain calm but I’m infuriated, because you called my insurance and tried to say I’m refusing pickup, but the repair wasn’t even done correctly. Make it make sense. Monday comes, I get a call that the vehicle has to go back to the body shop because puddy has to be reapplied to the damaged area and smoothed out. Okay so question, if you replace a fender, why would you need puddy on the vehicle? Seam sealer is understandable but puddy, no. That means you sanded my damage down and covered it. So now I’m angry. You didn’t replace the fender if that’s the case and that’s what you told my insurance company you did. Anyways, it’s Thursday and I finally get the call that my vehicle is ready, she sounded sincerely sorry over the phone. I go to pick up the vehicle and I don’t get anything said to me for the inconvenience. Nobody walks out with me to check the vehicle out, nothing, just waited for me to pay. So I said all this to share my experience. I will not be using caliber again. I hope to never have another incident where I need a repair anyways. I do not want a call from caliber collision to discuss how they can make me completely satisfied. Having my vehicle for a month and going through all of this, I should’ve got some money off the repair or something. It was only a rear fender replacement. So as I stated above, I will not be returning, I absolutely do not recommend this shop, and please don’t call asking to fix anything or how to make it better. Worse experience with a repair shop ever.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent customer service, treated with respect, patiences and attentive to my needs. Made it a great experiment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was fast and easy,
Customer Service - 5.0/5.0 -
My agent was on top of my claim.
My Experience - 5.0/5.0 -
The workmanship display quality and perfection service! Thanks so much!!!
Likely to Recommend - 5.0/5.0 -
I mean already recommended to one
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was well done. I couldn't see where I had done any damage
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a beautiful job. I'm very happy with the work you did
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’ll be contacting my insurance to bring my car back in - there is a huge scratch by my left headlight and my passenger door isn’t opening and there is also a huge dent in my passenger door. My car was not like this when I dropped it off. There was a gas station blue drink left in my passenger door as well. I did have an issue with the front desk lady being a bit rude, but she apologized so all is forgiven. Everyone has bad days, I get it. The general manager was great to work with and talk to. She listened and communicated well. Hopefully we can get the issues with my car resolved.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work! Everyone was very professional and nice.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Guy that brought my car out yesterday, really made our experience with Caliber Collison wonderful. He went over the repairs and was very pleasant, caring and professional. He didn't rush us, He sincerely wanted to make sure we were please with the job. Great work!!!
My Experience - 5.0/5.0 -
This service you are giving me very good and very fast. Thanks you so much
My Experience - 5.0/5.0 -
I am very satisfied with the repair caliber collision has done on my Honda. Thank you all for the quick service you did and getting me back in my driver seat. May the Lord continue to bless each and every one of you!!!