Caliber - Island Park

4.8 (548reviews)

95%

(914) 937-7336

29 New Broad St, Port Chester, NY 10573

95%

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29 New Broad St
Port Chester, NY 10573

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About Caliber - Island Park

See Photos

29 New Broad St
Port Chester, NY 10573

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (548)

Sort By:
Newest
Rating

452 Customers Rated

5 Stars

71% Complete

(389)
4 Stars

6.9% Complete

(38)
3 Stars

2% Complete

(11)
2 Stars

0.7% Complete

(4)
1 Star

0.4% Complete

(2)
< 1 Star

1.5% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs described as flawless, impeccable, and like new. The text-based update system received widespread acclaim, keeping customers informed throughout the repair process without needing to follow up themselves. Staff were repeatedly highlighted as professional, friendly, and knowledgeable. Timeliness was generally strong, with many vehicles completed ahead of schedule, though some customers noted delays due to backordered parts or unforeseen issues. A few customers, based on their own comments, pointed out concerns such as unreturned follow-up calls, minor new damage noticed at pickup, and instances where proactive communication fell short, requiring them to call in for updates.

Select to learn more

Service Quality
Timeliness
Communication

"... Collision did an amazing job repairing my Mazda. The quality of the work is top tier—it looks and feels like the accident never even happened. Everything from ..." Read more

"... don't have to guess and don't have to call them. Car seems to be perfectly repaired and was immaculate even thought is was delivered in the middle of winter." Read more

"... up, my expectations were far and beyond exceeded! My car was a disaster on day 1. Today she looks brand new. I forgot to add that the entire staff was friendly, ..." Read more

"I had a left side mirror repaired and they did a great job. I had the cover on the right side view mirror replaced. The mirror worked when I brought ..." Read more

"Work is not completed, scratch still on bumper, had surface scratches on passenger side door which ..." Read more

"... really grateful that my car was in good hands and they also make sure that I got it back earlier than expected, which I was super happy about. I will definitely ..." Read more

"I was never given any timeline My car was in the shop for 8 days"

"Parts were backordered"

"Excellent communication. It was ready one week early!"

"It was ready early than promised"

"I had to call several times to get updates rather than receiving calls to update me on whether my car was ..." Read more

"Somewhat. I had to call in to see when my car will be finished"

"Caliber in Port Chester did a great job . However I was NOT happy with text messages I got from Caliber main office saying my repairs would take longer than ..." Read more

"... there was super awesome, very nice and professional. They keep me up-to-date on my repaired throughout the process. I am really grateful that my car was in good hands ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Collision did an amazing job repairing my Mazda. The quality of the work is top tier—it looks and feels like the accident never even happened. Everything from ..." Read more

"... don't have to guess and don't have to call them. Car seems to be perfectly repaired and was immaculate even thought is was delivered in the middle of winter." Read more

"... up, my expectations were far and beyond exceeded! My car was a disaster on day 1. Today she looks brand new. I forgot to add that the entire staff was friendly, ..." Read more

"I had a left side mirror repaired and they did a great job. I had the cover on the right side view mirror replaced. The mirror worked when I brought ..." Read more

"Work is not completed, scratch still on bumper, had surface scratches on passenger side door which ..." Read more

"... really grateful that my car was in good hands and they also make sure that I got it back earlier than expected, which I was super happy about. I will definitely ..." Read more

"I was never given any timeline My car was in the shop for 8 days"

"Parts were backordered"

"Excellent communication. It was ready one week early!"

"It was ready early than promised"

"I had to call several times to get updates rather than receiving calls to update me on whether my car was ..." Read more

"Somewhat. I had to call in to see when my car will be finished"

"Caliber in Port Chester did a great job . However I was NOT happy with text messages I got from Caliber main office saying my repairs would take longer than ..." Read more

"... there was super awesome, very nice and professional. They keep me up-to-date on my repaired throughout the process. I am really grateful that my car was in good hands ..." Read more

Shane (Toyota owner) reviewed 8/10/26

Extremely professional all round

Mabette (Subaru owner) reviewed 8/8/26

It seems the digital settings were changed on the car… can you help?

Charles (Hyundai owner) reviewed 8/8/26

Regina was great. She is very friendly and did a great job in setting up my appointment. Mike was awesome. He is very knowledgeable and patient.

Laurence (Volvo owner) reviewed 8/6/26

Great job. Perfect in fact.

I already have recommended Mike to others

Mike and his team did a great job

Very customer focused

Segundo (Toyota owner) reviewed 8/5/26

Everything good

Ashaya (Subaru owner) reviewed 8/4/26

Kate (Subaru owner) reviewed 8/3/26

Regina and team are awesome. So thoughtful and friendly !!

Richard (BMW owner) reviewed 8/3/26

They were very professional and kept me aware of where things were. When it looked like my car would not be ready by the weekend they went out of their way to make sure I got it on Friday afternoon.

Steve (Jeep owner) reviewed 7/30/26

Great communication and looks good

Robert (Mazda owner) reviewed 7/30/26

I can’t thank Mike and his team for the incredibly professional work they did on my Mazda after a hit and run accident damaged the front bumper. The turnaround time was impressive and Mike’s consistent communication confirmed that we chose the right shop for the job! Thank you Mike and your team at Caliber Collision!

Henry (Ford owner) reviewed 7/28/26

Francesco (Toyota owner) reviewed 7/21/26

Absolutely would recommend.

The staff at Caliber Collision were professional and friendly throughout the entire process.

Custom service was incredible. The staff made this a smooth process.

Donald (Toyota owner) reviewed 7/20/26

Simon (Hyundai owner) reviewed 7/20/26

Matthew (Nissan owner) reviewed 7/20/26

Brian (Toyota owner) reviewed 7/16/26

Olga (Toyota owner) reviewed 7/15/26

Jonna (BMW owner) reviewed 7/10/26

Regina in the customer service department was incredibly helpful and nice. I just got the car back but all seems well.

Robert (Mazda owner) reviewed 7/9/26

Adonis (Acura owner) reviewed 7/9/26

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view more shops in: Port Chester | 10573

You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Island Park

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Island Park

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (548)

452 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0