Caliber - Island Park

4.8 (563reviews)

96%

(914) 937-7336

29 New Broad St, Port Chester, NY 10573

96%

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29 New Broad St
Port Chester, NY 10573

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About Caliber - Island Park

See Photos

29 New Broad St
Port Chester, NY 10573

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (563)

Sort By:
Newest
Rating

466 Customers Rated

5 Stars

71.4% Complete

(402)
4 Stars

6.7% Complete

(38)
3 Stars

2.1% Complete

(12)
2 Stars

0.7% Complete

(4)
1 Star

0.4% Complete

(2)
< 1 Star

1.4% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with repairs described as flawless, impeccable, and like new. The team receives high marks for transparent, proactive communication, including frequent text updates that kept customers informed throughout the repair process. Timeliness is largely commended, with many vehicles completed ahead of schedule. Customers highlight the friendly, professional, and knowledgeable staff who made stressful situations feel manageable. A few customers noted areas for improvement, including occasional delays due to backordered parts, inconsistent proactive outreach requiring them to call for updates, and isolated concerns about unreported damage discovered after vehicle return.

Select to learn more

Service Quality
Communication

"... Collision did an amazing job repairing my Mazda. The quality of the work is top tier—it looks and feels like the accident never even happened. Everything from the paint to the overall finish is ..." Read more

"The bodywork was done impeccably. Thank you."

"... with the service and the Hospitality of the staff. The repairs are like the manufactures work . They also gave the car a very detailed cleaning ..." Read more

"... need a new motor for the right side view mirror. The car should have been fully checked before returning it. Additionally you should cover the cost of replacing ..." Read more

"They have a text system that provides updates multiple times a week. Very helpful so you don't have to guess and don't ..." Read more

"... parts weren't in yet. I was really disappointed. It was communicated to me every step of the way what was happening and why. Then I rec'd a call that my car was ready before ..." Read more

"Caliber in Port Chester did a great job . However I was NOT happy with text messages I got from Caliber main office saying my repairs would take longer than I expected ..." Read more

"I had to call several times to get updates rather than receiving calls to update me on whether my car was ready or not."

Service Quality
Communication

Service Quality
Communication

"The bodywork was done impeccably. Thank you."

"... with the service and the Hospitality of the staff. The repairs are like the manufactures work . They also gave the car a very detailed cleaning ..." Read more

"... need a new motor for the right side view mirror. The car should have been fully checked before returning it. Additionally you should cover the cost of replacing ..." Read more

"They have a text system that provides updates multiple times a week. Very helpful so you don't have to guess and don't ..." Read more

"... parts weren't in yet. I was really disappointed. It was communicated to me every step of the way what was happening and why. Then I rec'd a call that my car was ready before ..." Read more

"Caliber in Port Chester did a great job . However I was NOT happy with text messages I got from Caliber main office saying my repairs would take longer than I expected ..." Read more

"I had to call several times to get updates rather than receiving calls to update me on whether my car was ready or not."

Claudio (Audi owner) reviewed 9/28/26

Allen (Mazda owner) reviewed 9/25/26

Work done was very professional and perfect. Thank you.

Alison (Honda owner) reviewed 9/21/26

Job looks great color match was good no complaints

Rebecca (Subaru owner) reviewed 9/21/26

Roger-A (BMW owner) reviewed 9/21/26

A light is still on - I am bringing it back tomorrow

Regina was very helpful

Anonymous (RAM owner) reviewed 9/14/26

Here's a polished version of your statement: "I appreciate the work and support provided. The communication was spot on and the service delivered was excellent." Or, if you'd like it to sound a bit more appreciative: "I truly appreciate the work and support provided. The communication was spot on, and the service was outstanding. Thank you for delivering such a great experience."

Xiaodong (BMW owner) reviewed 9/14/26

Great experience especially i was periodically updated about the repair status.

Peter (Honda owner) reviewed 9/8/26

Muhammad (Hyundai owner) reviewed 9/7/26

Maura (Toyota owner) reviewed 9/5/26

The team at caliber was very professional and friendly. Our car was fixed in a timely manner, and we received regular updates on the status. The process was overall very efficient.

Philip (Land Rover owner) reviewed 9/3/26

great team, communicative & friendly. fast & easy repair

Ann (Chrysler owner) reviewed 9/2/26

From beginning to end, Mike and Regina were so helpful. They informed me of each phase of work being done on my car. I will highly recommend Caliber Collision!

Ltcol Nydia (Volvo owner) reviewed 8/27/26

Outstanding job

Julia (Honda owner) reviewed 8/24/26

Tetyana (Land Rover owner) reviewed 8/17/26

Shane (Toyota owner) reviewed 8/10/26

Extremely professional all round

Mabette (Subaru owner) reviewed 8/8/26

It seems the digital settings were changed on the car… can you help?

Charles (Hyundai owner) reviewed 8/8/26

Regina was great. She is very friendly and did a great job in setting up my appointment. Mike was awesome. He is very knowledgeable and patient.

Laurence (Volvo owner) reviewed 8/6/26

Great job. Perfect in fact.

I already have recommended Mike to others

Mike and his team did a great job

Very customer focused

Segundo (Toyota owner) reviewed 8/5/26

Everything good

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Island Park

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Island Park

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (563)

466 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0