Caliber - Jackson MI
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Hopefully, I will never need to use another body shop, but I definitely will recommend it to anyone that is looking for one.
Repair Quality - 5.0/5.0 -
They kept me informed and did their best to locate the decal I had on my door.
Customer Service - 5.0/5.0 -
Again they kept me informed of the progress of my vehicle. And answered any question I had. I was satisfied when they gave me an estimate and went over every single thing that they were going to do to my car and anything further that may needed to be done once they got inside of the door to see the damage.
Likely to Recommend - 4.5/5.0 -
The service was all great! I’m not sure about the pricing, though. I was told $1851 and it ended up being $2550. I had gotten an initial quote from another repair center that was only $1500 too. If I hadn’t done an insurance claim I might have gone elsewhere. But I brought it to Caliber because they were a direct center for my insurance. So if I were doing a claim again, I’d definitely bring it here. If I were paying out of pocket, I’m not quite sure because of the cost.
Repair Quality - 5.0/5.0 -
From what I have seen the repairs look excellent! The car looks new again!!
Customer Service - 5.0/5.0 -
All were very friendly and professional, from the front desk person, to the service person, to the person who gave me a ride back to work when I dropped my car off. Seems like a strong staff there!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
dropped my car off on the 15th of December in wasn't able to pick it up until 12/29. I realize it was the holidays but I just felt that if that was going to be an issue they should have just waited and asked me to bring the car in after the holidays. they knew the vehicle was drivable it was simply hit in a parking lot so it could have waited.
Repair Quality - 4.0/5.0 -
took a long time, and didn't even go out with me to look at the car they just handed me my keys. I also asked them twice if they could look at something for me I was told sure and when I picked it up there was no mention of anything, so I will deal with it at another time. the work they did was great I haven't seen any flaws anywhere so I can say that the work they done looks wonderful
Customer Service - 5.0/5.0 -
they were very friendly and kept in contact with me the entire time they had my car
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already recommended Caliber to several friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rob Bell at Jackson, MI Caliber Collision was great. Explained actual repair process vs what insurance company told me. Called me every other day with status of repairs and when he asked if I'd prefer having my vehicle back Friday vs Monday and I said Friday, it was ready on Friday.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job & quicker than expected!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. I appreciated the updates through out the repair process. Thanks
Customer Service - 5.0/5.0 -
Excellent! I appreciated the quick repair and the updates during the process. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Expectations were set at the beginning, with updates throughout as promised, and the end results were great. They made a stressful situation low stress.
Likely to Recommend - 0.5/5.0 -
Bad business
Repair Quality - 0.5/5.0 -
They charged me 500.00 to cut a key that dose not work right now my car is stuck on the street and I can't move it. Now I can't get them on the phone I feel like I have been had for my money and time if they didn't how to fix it they should have told me and I could have got someone else to fix my
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I waited a month and 1 week to get my car back. Every week the date kept changing. Giving me false hope. Not cool. Also, my bumper paint does not look good js. I do appreciate the General Manager. I feel like he really stepped up and got the job completed. He was friendly, compassionate, Profesional, and set my anxiety at ease. Rob was a very nice guy. I feel like he did the best he could do under the circumstances. There seemed to be alot of setbacks. I'm really not sure who to blame for the hold up. Maybe, just don't keep telling someone they are going to get their vehicle back every week. Be reasonable with how long something may take. If you feel like something is going to take longer just be upfront and honest. Thank you for allowing me to express my thoughts about my experience.