Caliber - Johnson City TN
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I definitely would recommend my family and friends to Caliber Collision for auto repair
Repair Quality - 5.0/5.0 -
Excellent customer service The gentleman that worked on my car was very kind and professional and provided excellent service. I rate him a 10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would NEVER recommend this place to a friend or colleague unless I hated them.
Repair Quality - 0.5/5.0 -
Worst customer service ever. Rude employees, did not do what they said they would do for repairs, little to no communication, had vehicle for fifteen weeks and kept pushing the completion date back, car wasn’t detailed, no brake light installed after repairs (had to install ourselves). Would not recommend anyone have their vehicle serviced here. Should not have to fight to get information - speaking of which, NO ONE communicated what repairs were done when the car was picked up. We were handed the keys and told, “here you go.” Scratches on vehicle that weren’t there before, poor work on side panels and adhesive - they are not flush with vehicle sides. I could go on but I think you get the point by now.
Customer Service - 0.5/5.0 -
Extremely rude customer service. No communication, manager and secretary were incredibly rude.
Returned Clean
My Experience - 5.0/5.0 -
I liked being notified at what phase my car was in the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Will filled in on my case and made it a wonderful experience
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the repair and matching the paint color!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job making my car look new again
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was impressed as to how quickly they got the job done and what a good job they did fixing my car. Thank you all.
Likely to Recommend - 5.0/5.0 -
Definitely would recommend a friend to Caliber Collision.
Repair Quality - 5.0/5.0 -
Great service and fast.
Customer Service - 5.0/5.0 -
Awesome Sauce
Returned Clean
Likely to Recommend - 2.5/5.0 -
Turn around time was a positive.
Repair Quality - 2.5/5.0 -
Went to pick up my car and they lost the lincoln letters, forgot to tighten up the bolt on my rear wiper and got some type of adhesive all over the back of my car. They took the car back and tightened up the bolt for the wiper but told me they had to order the new lettering for the car and that when it came back they would do a good clean up on the back of my car because of the adhesive on it. When they got the lettering back I dropped my car off and went to grab lunch and then came back to pick it up and it now magically had a deep scratch in the back bumper that wasn't there before and immediately caught my eye along with all of the white stuff(may have been poorly wiped off wax) that was now on parts of the back of my car. The person I had been working with (Will) was out at lunch at the time but the two guys that were there took pictures of the new damage and said they'd have Will call me when he got back but I haven't heard anything since.
Customer Service - 2.5/5.0 -
Will was very helpful in the beginning and took care of my initial concerns. However after that I'm not sure what happened.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work you did looks great and all the sensors work great. Thank you for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will be back for other things to be done to my car. I have told everyone about them
Repair Quality - 5.0/5.0 -
Great job and above what I excepted.
Customer Service - 5.0/5.0 -
Great job above what I expected them to do.