Caliber - Kent Island
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The work done here is magnificent. The car feels and looks brand new. This is top of the line work!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Took alittle longer than expected due to size of vehicle. Otherwise happy with service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Constant updates on the repairs and the repair work is awesome
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nicole is phenomenal!! Very professional & informative, she kept me up to date about my car all the way through the entire process. If I ever need anymore work done, I will definitely ask for her. Thanks Nicole!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent repair work and completed ahead of schedule. Outstanding customer service…Courtney was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for all the timely updates & exceeding the December delivery date.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and kept me informed the entire process! The car looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Really appreciate everything you’ll do
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courtney kept me up to date on progress and worked hard to address my concerns. While it has only been a day, it appears the repair was done very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had the best experience with Caliber Collision. I give Courtney in the service department a high 10 plus in keeping me informed every step of the way on where my car was in the process of getting serviced. I highly recommend them and their team to anyone looking for a great company
Likely to Recommend - 5.0/5.0 -
Would recommend you to anyone
Repair Quality - 5.0/5.0 -
The entire crew was just wonderful.I would recommend them to anyone.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
The rudeness of front desk and being dismissed about my concern to check sensor that would be part of air intake & cooling with damage being to radiator, shutter system & AC compressor.
Repair Quality - 1.5/5.0 -
Front desk staff was rude and dismissive on multiple occasions. Repair involved air conditioning. Engine light came on after repair. I was told it was sensor. I asked multiple times about it being what was unblocked because shutters for cooling system were not working with the emergency repair done. I was told “I don’t know, I am not a mechanic.” It ended up being exactly that and easy to see from top of engine. I feel this was part of making sure the repair was completed especially after my return to have it specifically checked.
Customer Service - 1.5/5.0 -
Was required to leave deposit to have parts ordered since I didn’t have deductible. Parts were not there on day of appointment. Rental car arrangements had been made. I had to wait til they opened to find out my parts were not there. On next scheduled morning no on answering door or phone until 8:15. I got a rude insincere apology. I didn’t want to leave my key in drop box until I was sure someone was there & parts in. When called back about the fact the it was just an unplugged sensor, person was rude & dismissive again.