Caliber - Edgewater
115 W Central Ave,
Edgewater,
MD
21037
USA
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as looking brand new or better than before. The team received high marks for proactive and transparent communication, with many appreciating regular text and phone updates throughout the repair process. Timeliness was largely commended, including several instances where vehicles were completed ahead of schedule. A few customers noted delays, primarily attributed to parts availability or supplier issues rather than shop performance. Some customers mentioned isolated concerns around incomplete repairs or communication gaps, reflecting areas they felt could be improved. Overall, the sentiment is overwhelmingly positive, with many customers expressing strong loyalty and willingness to recommend the shop.
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Service Quality
"... damage and was worried the paint wouldn't match. They did an exceptional job getting the color just right. They also completed all the repairs in the estimated ..."
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"We have used you many times. You do excellent work in a timely manner. The customer service is excellent as well."
"The crew was very honest with their work. The finished product looked like a brand new vehicle."
"... needs a recommendation. They did a great repair. They gave me the truck back cleaner than I gave it to them. They informed me of two delays. Very professional. ..."
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"... company and the rental car company. Best of all: the car looks like it came off the showroom floor and it's 22 years old."
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"My auto looks great. Like brand new. It was complete before the scheduled day. Thank you"
"Me dijeron un mes y se llevaron 2 y no lo terminaron"
"... while to get the parts, with several delays, but the team kept me informed and were very competent and friendly."
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"Car took a few days longer than expected, but text communication was appreciated. Kind customer service ..."
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"Excellent service from the first appointment to pick up. The communication was on point, my vehicle was ready on the date they quoted. I would highly recommend. ..."
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"Love how they notified me of every step and also how they vacuumed my car 🤣✌️ Very smooth ..."
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"Absolutely fantastic work from this shop, great communication from the employees and very quick work completion."
"... help that by giving me a bit of a runaround with constantly changing dates and very vague reasonings."
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Anthony
(Infiniti owner)
reviewed 11/5/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Steve was my contact at Caliber, he did inform me that they may keep my car longer, so I not surprised. I have used this Caliber before and was very pleased. That's why I wanted my car there.
Stephen
(Ford owner)
reviewed 11/5/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Dorothea
(Chrysler owner)
reviewed 11/4/26
My Experience - 5.0/5.0 -
Shame it took 5 weeks though for repair.
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Patrick
(Subaru owner)
reviewed 11/2/26
My Experience - 5.0/5.0 -
Good communication throughout the process. Clear estimated and final billing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Erin
(Mazda owner)
reviewed 11/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
William
(Jeep owner)
reviewed 11/2/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
As long as you keep Derrick
Repair Quality - 5.0/5.0 -
Other than a few setbacks on vehicle completion , very good work
Customer Service - 5.0/5.0 -
Derrick was very informative all the way. I appreciated his efforts to make everything correct
Melanie
(Toyota owner)
reviewed 11/2/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brittnee
(Mercedes Benz owner)
reviewed 10/31/26
My Experience - 5.0/5.0 -
Derek was great with communication !
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Jackie
(Honda owner)
reviewed 10/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repair - it looks great!
Customer Service - 5.0/5.0 -
The staff was really nice and easy to work with.
Returned Clean
Kelly
(Toyota owner)
reviewed 10/29/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Thomas
(Honda owner)
reviewed 10/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christopher
(Acura owner)
reviewed 10/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Francisco
(Mercedes-Benz owner)
reviewed 10/26/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Elayne
(Toyota owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Veronica
(Toyota owner)
reviewed 10/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sally
(Toyota owner)
reviewed 10/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Christopher
(Chevrolet owner)
reviewed 10/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ruben
(Volkswagen owner)
reviewed 10/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Leticia
(Lexus owner)
reviewed 10/16/26
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision! Derick communicated with me throughout the entire process and provided exceptional service. Everything was done in a timely manner, and the whole experience went smoothly. I really appreciate the great customer service and would definitely come back again!
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James
(Nissan owner)
reviewed 10/16/26