Caliber - Annapolis

4.7 (4,961reviews)
93%
185b Defense Hwy,  Annapolis,  MD  21401
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (4,961)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the outstanding communication through regular text updates that kept them informed throughout the repair process. The staff receives frequent commendations for being friendly, professional, and helpful, creating a welcoming environment. Many customers appreciate the timely completion of repairs, with several noting their vehicles were ready ahead of schedule. The quality of workmanship is repeatedly praised, with customers stating their cars look like new or better than before the accident. While most experiences are highly positive, some customers noted areas for improvement including occasional communication gaps, delays due to parts availability, and minor cleanliness issues. The consistent theme across reviews emphasizes excellent customer service, quality repairs, and effective communication as key strengths.
AI-Generated from reviews written in the last 12 months
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"The service and quality of work was outstanding. I especially appreciated the constant texts about ..." Read more
"Fantastic! Professional and well done in a timely manner. Continuous updates."
"Staff are always fantastic and ensure I navigate the repair process smoothly."
"The customer service was exceptional! The young Lady and the Gentleman were professional while providing ..." Read more
"The service and quality of work was outstanding. I especially appreciated the constant texts about the updates on the progress of repairs. I took the ..." Read more
"I received texts almost everyday with updates."
"Very regular updates on the repairs which was amazing."
"Text messages are a great way to receive communication."
"Top notch on text updates! I love it!"

My Experience

Tom made navigating the unpleasant situation of a “dent and dash” car repair a super amazing experience. Rude driver banged my car and left the scene of the crime so not very a lol. Tom kept me informed diligently through the process. Everyone in the office was super considerate and polite and conscientious about my needs. The work is beautiful as many people have commented about it. I can go on and on saying fabulous things, however you should be able to tell that I am a fan.

Likely to Recommend

Repair Quality

Super fabulous service!

Customer Service

All were professional. Tom made unpleasant experience of navigating a car repair very exceptional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

My experience with Caliber Collision is outstanding. I rate my experience a 10+. I had multiple bids, but felt that the personnel and workmanship was far superior at Caliber. When I picked up the car, I knew that I was correct. By the way, I paid for the repair out of my pocket. It was not an insurance financed job. Tommy kept me informed and answered all my questions.

Repair Quality

My experience with Caliber Collision is outstanding. I rate my experience a 10+. I had multiple bids, but felt that the personnel and workmanship was far superior at Caliber. When I picked up the car, I knew that I was correct. By the way, I paid for the repair out of my pocket. It was not an insurance financed job. Tommy kept me informed and answered all my questions.

Customer Service

My experience with Caliber Collision is outstanding. I rate my experience a 10+. I had multiple bids, but felt that the personnel and workmanship was far superior at Caliber. When I picked up the car, I knew that I was correct. By the way, I paid for the repair out of my pocket. It was not an insurance financed job. Tommy kept me informed and answered all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck looks brand new. Dave did excellent work and Tami and Katie were great! Thank you.

My Experience

Great job. Thank you.

My Experience

Hi, This is Yvonne Tongue im very satisfied with my car repairs. I thank God for giving it back to me. Thank you to Caliber Collison for putting her back together.

Likely to Recommend

Repair Quality

Today I really drove my car , And it was awesome it didn't feel like it was in an accident. So thanks for taking care of my caliber Collison.

Customer Service

When ever I called about my car the associate who answered the phones was always nice she heard the assignment and got it done. And thanks Tommie for always following up with me.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good work and great explanation of services rendered

Likely to Recommend

Repair Quality

Customer Service

⭐️⭐️⭐️⭐️⭐️

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The best team, best follow-up, perfect repairs, painless experience. Tommy was so helpful. Actually the entire staff was fun friendly and effectiv people

Likely to Recommend

I would say a 12

Repair Quality

This is an excellent company. Tommy and the entire staff are so customer oriented. Great follow up and detailed explanation of the task. Workmanship was perfect

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service from Tommy and the Caliber team! Car's running fine, everything is like new. Professional workmanship & communication.

Likely to Recommend

Repair Quality

So far it looks like Caliber"s repair work is excellent. Their overall customer service approach can also be described as excellent.

Customer Service

Professional and excellent.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service did not take long at all. My car was back to the way it was. Communication with dealer was excellent! Will definitely be back! Tommy was super nice & helpful with any questions and concerns!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job communicating status and quick repair

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and very professional. Kept me up to date on repairs.

Likely to Recommend

Best body shop I have ever used

Repair Quality

Excellent work , great customer service, quick turnaround on body work, clean car when picked up . Will definitely recommend to all.

Customer Service

Best customer service I have ever had at a body shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tommy was the man who received me , guided me, patiently explained me the entire process. He continuously keep on updating me about my cars status. It’s located in very pleasant place with pleasant people around. No fooling around just genuine work and money. Tommy thanks for your help and definitely the engineer who repaired my car with paint job. Appreciate your help. It’s far far better than the liberty mutual insurance agent who contacted me and was leading the claim.

Likely to Recommend

Repair Quality

Customer Service

It was really good experience and Tommy always guided as needed. They sought out insurance part and coordination as well. The job was well done and car looks back to original it was. Well behaved Clean office with some awesome staffs. I want to express my sincere appreciation to the entire team for the exceptional work on my car. The quality of the repairs exceeded my expectations, and the vehicle looks as good as new. Your craftsmanship, communication, and commitment to customer satisfaction made the whole experience stress-free. Thank you for a job exceptionally well done! Special thanks to TOMMY

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the work

Customer Service

Good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick and excellent service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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