Caliber - Kent Island
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and communication from receptionist to service advisor to build team. Really happy with results with no delays, even with the snow/ice storm in the middle of it. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always had great service with this location. The team at this locations is fantastic.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I especially appreciated the regular communication from Nichole keeping me informed of my car’s progress! She was very informative from beginning to end! Many thanks!
Likely to Recommend - 5.0/5.0 -
I already have recommended them to my friends and family.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication and quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
I was kept informed on the status of my vehicle
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Took longer than we thought it should but communication was good.
Customer Service - 5.0/5.0 -
Very pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys always seem to impress me how you satisfy every time I’ve used your company, but the one in Stevensville really top-notch service was excellent and customer service was even better
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nicole kept me updated during the entire process. She was very informative and my car looks great.
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Nicole and the crew at Caliber were great!
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Team at Caliber Collision did a great job. From the communication to the finished product
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The overall look of the repair is high quality. However….A number of seemingly separate issues led to numerous delays in completion and pickup. The initial pickup date was 12/31/2025 and after 8 delays I was finally able to pick up my vehicle on 1/14/26. Whether it was an incorrect part delivered, delays in the painting process, or coordinating the final assembly/calibration I continually felt like my vehicle was a low priority. There was very little coordination throughout the process and expectations were not delivered upon. Multiple calls and an in-person visit resulted in a number of people not able to answer questions or give an accurate update on the vehicle status. While I admit that I don’t know the complexities of disassembling, repairing, painting, and reassembling a bumper and tailgate I can say that as a customer it seems like 33 days is an awfully long time for less than 24 hours of estimated work on a bumper that was barely affected by a minor rear-end incident. After all of that, the latch of the tailgate doesn’t work the same as before the accident which was a concern I raised at the estimate and drop-off. It functions, but not as smoothly and no better than before the repair.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Replace the gas used by the shop. Even if its only a few bucks worth
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, workmanship, and overall quality communication throughout the entire process/repair. Thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent work!
Returned Clean
Likely to Recommend - 2.5/5.0 -
Indifferent bc I need to see what the actual final result will be.
Repair Quality - 3.0/5.0 -
I would have preferred they took their time and fixed it right vs me having to come back once things cure for it to be refinished correctly.
Customer Service - 5.0/5.0 -
My experience with Nicole was great. She kept me informed throughout the entire process and answered questions when I had them.