Caliber - Killeen
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
When I entered I was told to wait, I waited but the agent waited on several people that came in after I did before she waited on me without an apology.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Slow turn-around time, poor quality assurance and lack-luster customer service highlight the issues with this body-shop.
Repair Quality - 3.0/5.0 -
There were some quality assurance issues at the conclusion of the repair that were a concern upon pick-up.
Customer Service - 0.5/5.0 -
From the delay for my initial appointment for drop-off, to the amount of time for the repair, delay in pick-up and some issues with the condition of the car, there's not much positive to say here. I'm not sure whether Christine was incompetent at her job or whether people below her (the detailers) failed. Regardless, it fell up on her shoulders to make sure the car was clean upon pick-up and she didn't do that. I didn't think making sure the car was clean inside and out was that much to ask, but apparently so.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0 -
There were some pieces still not installed when I went to pick up my car and drive it home. Luckily I noticed before I got home and went back to have them fix it
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was well don plus it was finished earlier than expected.
Customer Service - 5.0/5.0 -
The customer service was very friendly and professional.
Likely to Recommend - 5.0/5.0 -
Without a doubt
Repair Quality - 5.0/5.0 -
Very satisfied with the work
Customer Service - 5.0/5.0 -
Josh was awesome. He went above and beyond to make sure we were treated well.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0 -
The customer service was friendly but full of excuses. Our car was over a week late just getting into the shop, we had received calls stating that a part needed was on backorder which was a lie there were no parts required for the job. We spoke to a manager who informed us that if we dropped our car off it would not be worked on in the time that they had told us. We were told that we had to bring it in the next week. After we receive our car back there were several issues the paint had runs in the clear coat and an area of white that looked like someone had touched up over the clear coat. Our antenna that they had removed during the paint process what still sitting on my passenger seat and on the back seat was a part for a different vehicle. The customer service representative basically begged us and yes I mean begged by asking repeatedly for us to give a good review to USAA. He said he would do whatever it takes to make it right and he would wash our car and detail it 10 times if that's what it took but the interesting part is they didn't do it before pickup. we did not want anything more from the business other than to meet their timeline and do their job the standard.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Failure to follow up, I waited a nearly a month to have my vehicle repaired after the initial inspection.
Likely to Recommend - 1.5/5.0 -
Time, courtesy and good customer service are important factors.
Repair Quality - 1.5/5.0 -
There were manual adjustments on the fender that sould have been made to make the lines of the new hood line up with the existing fender. Also, the body shop left out four wheel well screws that attached the lining of the wheel well to the fender. When questioning the service rep about the missing screws, she told me that this was the way the rivets were made and no screws needed to be installed. After further inspection of the missing screw holes, I told her that screws were indeed missing and her reply was, "I will have technician to look at it tomorrow and have them install some screws, if you like!"
Customer Service - 1.5/5.0 -
The repair shop called a few days before our scheduled appointment, which was already two weeks from initail inspection of the vehicle, to inform us that the materials were not in. They re-scheduled our repair appointment. They informed us after 5pm on the date the car was supposed to be ready that the card would not be ready until the following Monday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jasmin at the front desk and Josh were helpful and professional.