Caliber - Killeen
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
hose burst on second day i had vehical
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
absolutely not
Repair Quality - 1.0/5.0 -
good job with work.very poor job giving my car back in the condition I had it
Customer Service - 1.0/5.0 -
poor. my advisor persisted to call me every day for 3 weeks saying my car would be ready the following day and it never was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
she WAS FANTASTIC
Repair Quality - 5.0/5.0 -
great
Customer Service - 5.0/5.0 -
great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took a rediculous amount of time to return my camery. Once I finally received the vehicle it had new scratches
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0 -
I never recieved feed back and updates with my vehicle. I was told to bring my car in on the 14 May 2014 to be dropped off for repairs. I arrived there and they said the glass for my car has not came in yet. They said to bring it back on monday the 19th June 2014. I came back to the shop on the 19th and dropped my car off. They said it would be ready by the end of the day. I called them about 4:55 and they said the glass that came in was scratched and they had to order another one. I was very frustrated at they way the handled the issue.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Door seal keeps popping up.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I'm nervous to recommend due to additional damages that were done.
Repair Quality - 2.5/5.0 -
My representative did an outstanding job. However, I noticed damages to my vehicle that was not present prior to dropping the vehicle off.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber Collison is the best company I have ever had the pleasure of working with. Their customer service skills are supreme. Usaa could really take a lesson from caliber collision in customer service. When you are already going through a headache of dealing with a wrecked vehicle your insurance and body repair shop should be the easiest companies to work with to make the situation the easiest it can be. Caliber Collison goes above and beyond every expectation I have for this although usaa is so horrible I am switching insurance companies because usaa does not care about their customers but I will continue to use caliber collision if their services are needed again.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Found some damage that was missed and will have to take it back
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already recommended an associate.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My Tech, Joshua, took good care of my vehicle needs in a very professional manner. He took care of my vehicle as if it was his own.