Caliber - Killeen
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I am iffy about the fit of the hood. Before I could just close it and now I have to slam it down to get it to look properly aligned. When I picked up the vehicle it was completely wrong and they adjusted it before I left, but I'm not sure I'm satisfied with it. I may bring it back.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!!!! The USAA representative Cristina kept me updated on the status of my vehicle, and she was a very pleasant person to work with
Customer Service - 5.0/5.0 -
My vehicle practically looked brand new when I received it back. I'm very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great customer service , Cody called and kept us informed of progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept aware of the repairs in a timely manner by Aaton
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The hail dents were all repaired, but there were scratches left on my vehicle that were not present when I initially turned it in
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
In my first collision I used paceline and they called my everyday to tell me about the status of my car, car was ready a day before the estimate and they called my a week after to make sure that the repair was good and I don't have any problems. Caliber never did.
Repair Quality - 1.5/5.0 -
I never was told about the status of my car and didn't completed the work in the time I was told
Customer Service - 0.5/5.0 -
when I went twice the same day to ask about the status of my ride and to pick up the car, the car wasn't ready car was put together and didn't cleaned properly and when I asked to see my old part I was denied by the customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous, prompt, and professional.
Customer Service - 5.0/5.0 -
The service is impeccable. Josh really went above and beyond to ensure I was well cared for. He's definitely an invaluable asset to Caliber as well as USAA, as his representation of both companies is beyond reproach. I was extremely disappointed with the receptionist, Tashana (may not be the correct name, I can't remember exactly how she said her name.) Her attitude toward me as a customer was one of disdain and she was apathetic at best. She treated me as if I were inconveniencing her and her overall attitude seemed to imply that I should be grateful she paid any attention to me at all. On one occasion, I called to speak with Josh and she sounded annoyed and hung up on me. She definitely is doing a disservice to the company and the employees at Caliber because she will often be the the first encounter for customers and will leave a bad first impression. The rest of the staff, as well as the other receptionists, are excellent.