Caliber - Kingwood

4.9 (5,470reviews)
99%
5455 Fm 1960 East,  Humble,  TX  77346

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,470)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive timeliness. The repair work was frequently described as excellent, with vehicles restored to like-new condition, and many customers highlighted meticulous attention to detail, including interior cleaning and detailing as a pleasant bonus. Daily or near-daily text message updates were widely appreciated, giving customers peace of mind throughout the repair process. A standout theme across reviews was vehicles being completed ahead of the estimated completion date, often days or even weeks early. Staff were repeatedly commended for being professional, friendly, and knowledgeable. A small number of customers noted areas for improvement, including occasional paint quality concerns, minor part misalignments, and cleanliness issues upon pickup, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and enthusiastically indicated they would recommend Caliber Collision to friends and family.
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"... outstanding experience with Caliber Collision. Their professionalism, timeliness, and exceptional repair quality blew me away. On top of that, their customer service ..." Read more
"... and they went above and beyond handling my vehicle, they even vacuumed by floors and buffed out previous scuffs. 1010 recommend 👌 👏" Read more
"... results were excellent. I truly appreciated their professionalism, transparency, and quality of work. Highly recommend!" Read more
"They did a great job, restoring the car to its original glory, as well as completed the repair work ahead of the schedule completion ..." Read more
"Quality of painting job was poor with several drips and overpaint spots. Initially repair was done using ..." Read more
"I received DAILY notifications which was incredible! Ive had vehicles in a repair shops before one for ..." Read more
"... top of that, their customer service was top-notch—every step of the process, they kept me informed and made me feel valued. I highly recommend them to anyone ..." Read more
"I received text messages constantly letting me know at what stage of repair my truck was at."
"Very much impressed with texts keeping me informed of the process."

My Experience

Nash was awesome always keeping me updated. She’s very pleasant & efficient!

Likely to Recommend

Repair Quality

Timely & professional

Customer Service

Nash was awesome

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

Fantiastic service, communication and supper helpful

My Experience

I am so happy to be back in my truck!! The team at Caliber exceeded my expectations, went above and beyond! I love the fast, friendly service Mr. Rogelio and the team provided. It made me feel at ease to get an update daily about my truck. The team washed and cleaned the inside and outside of my truck. They made sure I was completely satisfied. Thank you so much, I am forever a Caliber customer!

My Experience

I really appreciated the daily texts with updates on the repairs and the quick turnaround. They did an excellent job. I highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Excellent job. Highly recommend Caliber Collision and Nash who did the repairs!!

Customer Service

Returned Clean

My Experience

We appreciated the completion of repairs earlier than predicted. Thank you

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Repair Quality

Customer Service

My Experience

First class from start to finish. The employees are so professional, knowledgeable, pleasant, helpful and friendly. Thank you Roy, Jordyn and techs. First class excellent results.

My Experience

Vey satisfied with the repairs thanks

Likely to Recommend

Absolutely I would recommend Calliber Collision.

Repair Quality

Jordan and Nash were very informative both about the repair process at Calliber Collision and I was updated regularly on the status and progress of the repair of my Vehicle.

Customer Service

Very helpful and very pleasant.

Returned Clean

My Experience

My car is good as new! They were so kind upon my arrival and I really appreciated the updates they texted to me. I couldn’t have dreamed of a smoother process!

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Customer Service

Returned Clean

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good

Repair Quality

very Good....

Customer Service

very good

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Exceptional performance…representative kept me updated throughout the process

Customer Service

My Experience

I was extremely satisfied. Roy and Jordan took very good care of me. I would recommend and always speak highly of Caliber Collision. Thank you for taking care of me vehicle.

My Experience

I was completely satisfied. I had no problems whatsoever and the next time I need to lease a vehicle I will definitely return to this place. Thank you very much for your courtesy and professionalism!

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Repair Quality

Customer Service