Caliber - Kokomo
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well communicated and excellent work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Vicky at the Kokomo shop would text me and kept me in the loop with any update or to see how I was doing or if I had any questions, I really felt like I was a part of the process and they cared about me. It's the only place I will take my vehicles
Likely to Recommend - 5.0/5.0 -
Only 1 I'll recommend
Repair Quality - 5.0/5.0 -
Vicky at the Kokomo shop was instrumental in my repair, she text me at every phase of the repair and asked if I had any questions, if I did have a question she would get me an answer and text back. Then when the technician found something they could not see till disassemble and had to order she took care of calling the rental car place and extended my rental then text me to keep me in the loop. Vicky when above and beyond to service this customer. CALIBER is the only shop I'll recommend and use!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Vicki was awesome, communication was outstanding. However, when I got my truck back it was filthy from the repairs, and the front passenger seat belt was not attached properly
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would and I have already reccomended to several people online also friends.
Repair Quality - 4.5/5.0 -
Car was not 100%.
Customer Service - 5.0/5.0 -
Friendly helpful staff. I did not feel invisible like other places.
Returned Clean
My Experience - 5.0/5.0 -
Happy to have the car back. As far as I can tell it looks like the team did an excellent job.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous, professional staff, timely knowledgeable updates and estimated time of completion. Finished repairs with complete satisfaction, my truck looks just like it did when I bought it.
Likely to Recommend - 2.5/5.0 -
I would cautiously recommend Caliber. I experienced frustration and disappointment when a payment from my insurance company was misapplied resulting in double payment (from them and myself). Mistakes happen but my biggest complaint is in how the matter was handled. As the customer I was being told the error was on my insurances end even though there was documentation stating to the contrary. Ultimately the error was located by/on Caliber and they worked as quickly as possible to rectify the issue.
Repair Quality - 5.0/5.0 -
The work completed on my vehicle was top notch.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were informed of the progress with regard to our repair, during the length of the repair. We really appreciated the communication!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The actual work performed on my vehicle was great, and I am satisfied with the quality of the repairs. My hesitation in recommending this business has nothing to do with the work itself. Rather, it stems from the customer service experience on the front end. Other than my interactions with Vicky, who was consistently professional and helpful, I found the communication and customer service lacking. Better communication, follow-up, and professionalism from the front office staff would significantly improve the overall customer experience.
Repair Quality - 4.0/5.0 -
From what I can see it is good.
Customer Service - 2.5/5.0 -
Vicky was amazing—professional, knowledgeable, and hands down a 10. She provided excellent customer service and was the highlight of my experience. Unfortunately, my interactions with the other two females at the front desk were not nearly as positive. The younger employee came across as immature, and it showed in the way she communicated with both coworkers and customers. The other employee, whom I believe is Sarah, the office manager, was short in her responses and seemed unconcerned when I expressed my dissatisfaction regarding the lack of communication from the company. One of the main reasons for my low rating is the poor communication surrounding both the company name change and the status of my vehicle. I was told that parts for my car would be ordered and that I would be contacted when they arrived. After waiting an entire week without any communication, I followed up only to be told that the parts either had not been ordered or could not be ordered, and that they could simply schedule my vehicle for service. As a result, I waited a week for nothing and received no updates during that time. Clear and timely communication is a basic expectation of customer service, and unfortunately that was lacking throughout much of my experience.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am coming in tomorrow morning to have them look at the left tail lights and turn signal cause they are not working. When I got out of the car and unpacked everything and brought it in the house, I went back and looked again. My headliner is very dirty lots of handprints all over it. I need to have that cleaned
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Had to come back two or three times to get some small things taken care of
Customer Service - 5.0/5.0 -
When I did make a phone call, they were very responsive and got me in very quickly to get those issues taken care of. I did not have to make an appointment and I really appreciate that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courteous, thorough, and high quality work. Very happy with the outcome.