Caliber - Lancaster Ny
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0 -
The only reason I wouldn’t recommend Caliber would be the length of time that it took.
Repair Quality - 5.0/5.0 -
Excellent work! My car looks like it never had an accident.
Customer Service - 5.0/5.0 -
Very friendly and polite customer service.
Returned Clean
My Experience - 0.0/5.0 -
Car had to be transferred to another location due to staffing issues, this added days to the repair cycle, NOT HAPPY. In addition I found a defect in the work that still needs to be addressed, AGAIN, NOT HAPPY.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
First, this is the second time I have filled out this survey, so you must have ignored the first one,NOT GOOD. It took longer than expected to do the repairs due to staffing issues,NOT HAPPY. Then I find defects in the repair that no one seems interested in addressing, NOT GOOD BUISNESS PRACTICE,SUB STANDARD
Customer Service - 0.5/5.0 -
See previous comments
Returned Clean
My Experience - 0.0/5.0 -
My car was and still is very dusty and dirty from the repair. I spent my afternoon cleaning it and still not up to the cleanliness level that I left it in your care. No I found interior damage from the repair. Also my front piece was damaged during reassembly. Also I paid a $500 deductible .
Likely to Recommend - 0.5/5.0 -
At this point, I will never recommend caliber collision and never return there
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Even though they completed the work, the craftsmanship is terrible. They left my car completely dirty. Some of the molding is not attached correctly. They broke a piece reassembling my car and communication is terrible.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Hard to get them to call you back or get answers on what’s going on. Voicemail is full. 3 to 4 employees quit at the same time. But we were never notified.
Returned Clean
My Experience - 5.0/5.0 -
Yes or no are to broad an answer, maybe number better.everything looks good.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Keep changing time when it was supposed to be done. Back of car looks great.
Customer Service - 5.0/5.0 -
She quit the next day, that was bad for company, she seemed happy with job.
Returned Clean
My Experience - 5.0/5.0 -
Kept me posted the entire time they worked on my truck with updates on how the collision work was coming along
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me informed on the status of my truck through the whole process
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Door seems to not be fully sealing near where the collision happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the team there. They explained the steps and actually completed the repairs 2 weeks earlier than the original estimate, which saved us a lot in rental car charges. So saving money made me very happy. Even looking at having other work done.
Customer Service - 5.0/5.0 -
Very happy with the team there. They explained the steps and actually completed the repairs 2 weeks earlier than the original estimate, which saved us a lot in rental car charges. So saving money made me very happy. Even looking at having other work done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
great service. the coordination of the rental car with Enterprise was very slow. we waited an hour and a half for the car. I was told that the car would be at Caliber waiting for me. I was disappointed by that.
Customer Service - 2.5/5.0 -
again, I'm not sure whose fault it was for the delay of the rental car, but it really needs to be fixed
Returned Clean
My Experience - 5.0/5.0 -
Worked fast and the car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
1. The passenger front door doesn’t close as easily as it used to forcing a double or triple closing movement. 2. There is some air passing through the door with a wind whistling sound. 3. The repaired door doesn’t seem to be aligned perfectly.
Customer Service - 2.5/5.0 -
I had an appointment with the shop this morning but the issues of hard door closing and the wind noise still have not been fixed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at Caliber did not make you feel like "just another customer". They made you feel like they appreciated and valued you as a customer. The team was attentive and friendly. Their dedication and work ethic were also apparent, as my vehicle was finished ahead of schedule and the work itself was flawless. Caliber's team cares.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job