Gerber Collision & Glass - Clarence

4.8 (1,430reviews)
97%
10055 Main St,  Clarence,  NY  14031
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In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Clarence offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (1,430)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were frequently highlighted as a standout feature, keeping customers well-informed at every stage. Many customers were pleasantly surprised when repairs were completed ahead of schedule. An unexpected bonus noted by numerous customers was the thorough interior and exterior cleaning of their vehicles before pickup. A few customers mentioned minor communication delays or repair timeline extensions, and isolated quality touch-up needs, but these were generally resolved promptly. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... at Gerber Collision & Glass in Clarence, New York, both times their work has exceeded our expectations, and we wouldnt hesitate to recommend them to our ..." Read more
"The repair made the car look brand new! Its amazing. Every detail perfectly. Thank you gerber!"
"Your level of service is unbelievable. Fast, accurate, top quality, friendly and absolutely over the top. Thank you so much."
"... actually beat and it was sooner than I expected! And the car was in pristine condition, detailed inside and outside! Excellent service A++" Read more
"... take the vehicle back for a door adjustment. But the repair and paint work looks great. The repair shop was very professional and efficient. I would certainly ..." Read more
"Daily detailed updates were provided to let me know the progress of the car, arrival of parts, etc.."
"... would be taken care of and in a professional manner. Constant communication as to each step of the process of the repairs. My car was nice and clean inside ..." Read more
"... the shop in a 6 month window! On both occasions the customer service, attention to detail and communication were suburb! Would highly recommend family or friends ..." Read more
"... pulling teeth to get any updates or progress done. Everyone was friendly & professional, but communication could have been better." Read more
"... with the shop for 4 weeks and was still incomplete. Shop only reached out one time to provide update. All other updates were obtained by us contacting ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I especially like how I was kept updated on the progress of my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completed earlier than expected!

Likely to Recommend

Repair Quality

everything was very well communicated, and the work was done with a lot of care and attention to detail!!! We are very happy with the service that we received.!!

Customer Service

Super friendly staff!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

thank you for the quick service, communication and clean car upon completion

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely refer friends and family to this location

Repair Quality

The repair was done properly and looks great.

Customer Service

Very professional team. Every team member I spoke with was helpful and knowledgeable. It was a very easy process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, without a doubt

Repair Quality

Repair was done professionally and promptly. Paper work was painless (thanks Deanna) . She covered all the paperwork and explained whatever i asked clearly.

Customer Service

See above

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

This is my second time working with Gerber. Satisfied both times

Repair Quality

There was a delay getting some parts. But I don't blame Gerber for that.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great to work with. I’m glad NYCM recommended them. They kept me updated of the progress and I was very happy with the results!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people at Gerber were very professional and friendly and patient. They knew exactly what they were talking about and what needed to be done. I was very pleased and how quickly my repair was done and it is beautiful! Thank you Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the second time that we have had our 2023 Volvo XC40 repaired at Gerber Collision & Glass in Clarence, New York, both times their work has exceeded our expectations, and we wouldn’t hesitate to recommend them to our family and friends. Thank you!

Likely to Recommend

We’d recommend Gerber Collision & Glass to family and friends without any hesitation.

Repair Quality

When our car required substantial body work we went to Gerber Collision & Glass. They exceeded our expectations Nice people. Completely satisfied with their work.

Customer Service

Gerber Collision & Glass provided up with outstanding customer service at all times.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast work and they did such a good job

Customer Service

Fast work and they did such a good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience! Thank you!

Likely to Recommend

I already have!

Repair Quality

Great service, pleasure doing business with them. Car looks great! Thank you!

Customer Service

It was nice how well-informed they keep their customers

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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