Gerber Collision & Glass - Buffalo/Hertel Ave.

4.9 (2,927reviews)
98%
973 Hertel Ave,  Buffalo,  NY  14216

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Buffalo offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Infiniti
Nissan

Reviews (2,927)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - often returning vehicles looking brand new. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, making stressful situations feel manageable. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of schedule. The front desk staff and repair technicians were repeatedly commended for their friendliness, professionalism, and genuine care. A few customers noted minor concerns such as occasional delays beyond initial estimates, minor paint imperfections, and isolated quality touch-up needs, but these were largely outweighed by overwhelmingly positive experiences. Overall, customers expressed high satisfaction and a strong willingness to recommend the shop.
Select to learn more
"... positive experience with this car repair shop. The staff was friendly, professional, and kept me informed throughout the entire process. They explained the ..." Read more
"Absolutely fantastic workmanship and professionalism! My Jeep looks beautiful with the exterior work and was also delivered clean, ..." Read more
"The repair exceeded my expectations. The customer service was excellent."
"The repairs looked fantastic. The communication throughout the process was consistent and everyone was very helpful and ..." Read more
"Wish I could give a rating higher than 10! They went above and beyond! I was thrilled to pick up my car. I totally recommend them!"
"... have to chase updates or even wonder about my car - they kept me informed every step of the way. And honestly - every person I interacted with was ..." Read more
"They provided consistent updates every Tuesday and Thursday just as they said they would. I really appreciated knowing when to ..." Read more
"My vehicle looked great! As I commented before, communication throughout the process was phenomenal. Much appreciation."
"The Customer service in person, over the phone, and text messages were so detailed and professional. I am forever grateful!"
"Everyone was very kind and helpful - Communication was very minimal and I had no idea what was going on unless I called"

My Experience

Thank you for your due diligence in keeping me informed throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

They are excellent! Will recommend!! They genuinely care for their customers!!

Likely to Recommend

Repair Quality

Customer Service

All shop employees were extremely helpful and kind

Likely to Recommend

Repair Quality

Customer Service

My Experience

Looks good

Likely to Recommend

Repair Quality

Customer Service

Very nice people and service

My Experience

Am happy for the services and updates how friendly the staff are

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything is fine. Thank you I liked the updates.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Wonderful job looks brand new they where so compassionate and understanding great customer service kept me updated throughout I can’t say enough 10 out of 10 give them 12 ty so much maybe give them alittle bonus wow can’t find good people like this anymore from the receptionist to Nate and everyone didn’t get all the names ty again I will highly recommend your company

Likely to Recommend

Ty so much again wonderful job !

Repair Quality

Beautiful job my looks brand new amazing I will recommend u to my friends and family I believe his name was Nate can’t remember everyone wonderful from the woman at desk to the guys ty again God Bless 😇

Customer Service

Outstanding ty for everything amazing

My Experience

Absolutely fantastic service. I was notified every step of the way, via text, with the Progress of my repair work. My Jeep looked pristine with the paint job as well as cleaned exterior and interior. I am so impressed with the diligence, professionalism, and kindness that was shown to me through this process!!! Thank you so much, I will be sure to recommend you and your team!

Likely to Recommend

Absolutely will recommend!

Repair Quality

Absolutely fantastic workmanship and professionalism! My Jeep looks beautiful with the exterior work and was also delivered clean, like new outside and inside.

Customer Service

Fantastic, knowledgeable, understanding!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so much great professional job

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

7ncertainity went our car would be ready. We had to rearrange family plans and activities

Likely to Recommend

Repair Quality

Customer Service