Caliber - Las Vegas - Durango Dr

4.8 (563reviews)
96%
5785 S Durango Dr,  Las Vegas,  NV  89113
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Reviews (563)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair experiences, and excellent communication throughout the process. Many highlight the professionalism, friendliness, and attentiveness of the entire team. Repairs are frequently described as flawless, with vehicles returned looking brand new. Timely completion - often ahead of schedule - is a recurring positive theme. Regular updates via texts, calls, and emails are widely appreciated, keeping customers informed and stress-free. A few customers noted areas for improvement, including occasional delays, cleanliness concerns upon vehicle return, and isolated quality issues such as paint mismatches or missing parts - all mentioned directly in customer comments.
AI-Generated from reviews written in the last 12 months
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"... they deal directly with the insurance adjusters, and the repairs are perfect. On both occasions, the repairs were completed exactly when they said it would be ..." Read more
"... car arrangement and we were very satisfied with it. It was excellent customer service!" Read more
"... process and made everything easy and stress-free. The quality of the repair was outstanding—our vehicle looks as good as new. Really appreciate the professionalism, communication, ..." Read more
"Excellent customer service from start to finish. Seamless, smooth process including the connection with Enterprise ..." Read more
"My experience at Caliber has been amazing from the very start, I cant even believe my car is the same one that ..." Read more
"Everyone was so friendly and helpful. They fixed my car in the time frame they quoted as well as the cost quoted. And it looks great!! Thank you!"
"My car was in the best hands! The repair was fixed faster than expected which was huge plus."
"My car was at your shop for 21 days and I picked it up on January 2nd , the damage sustained did not granted ..." Read more
"I am satisfied with the result for fixing my car but, my only concern is that it takes too long to finished it. ..." Read more
"Excellent communication, good timing and ahead of schedule. 5 stars overall"
"... professional staff and technicians!. Quality workmanship! Liked being kept in the loop with textsemails regarding the progress of the repairs." Read more
"From start to finish, it was excellent. Communication right from the start was clear expectations were laid out. We knew exactly what what was happening when Costs ..." Read more
"Kept us updated during the entire repair process and stayed in contact constantly. Great communication thru the ..." Read more
"... with work done on my car. It looks like new! The constant and complete communication keeping me updated on the progress was really impressive. I highly recommend this place." Read more
"... only improvement i think you all should add would be not to rely so much on the automated text message and to physically call members to give the update on their ..." Read more

My Experience

Great customer service. Communicated the status of my car with details. There was a miscommunication about picking my car up on a Saturday, I came after hours and the gentleman there still let me get my car. Amazing experience. Thank you.

My Experience

Very professional, was kept updated every step of the way. Was done earlier than expected. Job well done and looks great.

My Experience

Chris did an exceptional and updated me in a timely manner. The exclusive partnership with enterprise was clutch

My Experience

I only wish the rental car Travelers offered me had been waiting for me when I dropped off the car for repair.When I finally received via text the reservation # I learned a $100 SecurityDeposit was required, I didn’t have the $

My Experience

Everything was just excellent.

Likely to Recommend

Repair Quality

Excellent job on my driver side mirror and done in one hour.

Customer Service

Excellent people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very friendly from the receptionist to the service advisor Christopher ....always kept me updated on to when my vehicle would be ready ....you guys did a great job on the repairs...I will highly recommend you guys to my family and Friends

Likely to Recommend

Repair Quality

Customer Service

The staff was very friendly from the moment I walked in...Christopher was great he stayed in touch with me the whole time.....they didn't a great job on my car it was done on time . I will highly recommend you guys to my family and friends

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We’ve used Caliber in Ca and MV and have always been satisfied with their work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service good communication friendly staff awesome!!!!

Customer Service

Great service friendly and excellent customer service!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber was recommended to me, and I was more than satisfied so will recommended as well

Repair Quality

Everything was as scheduled and came out looking great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Might have some orange peel on paint fonish.

Customer Service

10 +

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, kind, and quality work

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly staff, fast service and good communication throughout the time my vehicle was being serviced.

My Experience

Yes, I am completely satisfied with the service I received at the South Durango location in Las Vegas Vegas especially the Service Advisor. I had Christopher Hernandez was exceptional. He kept me in the loop the entire time letting me know the progress on my vehicle. He has exceptional Customer Service skills you’re very fortunate to have him on your team.the rest of the employees at the front desk also were very helpful especially the woman that processed all my paperwork. Thank you for having my vehicle repaired under the original window that I was told it would take to have done thank you.

My Experience

The Truck was perfectly repaired and we appreciate the alignment & wash. Thank you Chris for your prompt, friendly and kind service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend this shop for being very good.

Repair Quality

Very good!

Customer Service

Very good!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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