Caliber - Las Vegas - Durango Dr

4.8 (586reviews)
96%
5785 S Durango Dr,  Las Vegas,  NV  89113
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Reviews (586)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair experiences, and excellent communication throughout the process. Many highlight the professionalism, friendliness, and attentiveness of the entire team. Repairs are frequently described as flawless, with vehicles returned looking brand new. Timely completion - often ahead of schedule - is a recurring positive theme. Regular updates via texts, calls, and emails are widely appreciated, keeping customers informed and stress-free. A few customers noted areas for improvement, including occasional delays, cleanliness concerns upon vehicle return, and isolated quality issues such as paint mismatches or missing parts - all mentioned directly in customer comments.
AI-Generated from reviews written in the last 12 months
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"... they deal directly with the insurance adjusters, and the repairs are perfect. On both occasions, the repairs were completed exactly when they said it would be ..." Read more
"... car arrangement and we were very satisfied with it. It was excellent customer service!" Read more
"... process and made everything easy and stress-free. The quality of the repair was outstanding—our vehicle looks as good as new. Really appreciate the professionalism, communication, ..." Read more
"Excellent customer service from start to finish. Seamless, smooth process including the connection with Enterprise ..." Read more
"My experience at Caliber has been amazing from the very start, I cant even believe my car is the same one that ..." Read more
"Everyone was so friendly and helpful. They fixed my car in the time frame they quoted as well as the cost quoted. And it looks great!! Thank you!"
"My car was in the best hands! The repair was fixed faster than expected which was huge plus."
"My car was at your shop for 21 days and I picked it up on January 2nd , the damage sustained did not granted ..." Read more
"I am satisfied with the result for fixing my car but, my only concern is that it takes too long to finished it. ..." Read more
"Excellent communication, good timing and ahead of schedule. 5 stars overall"
"... professional staff and technicians!. Quality workmanship! Liked being kept in the loop with textsemails regarding the progress of the repairs." Read more
"From start to finish, it was excellent. Communication right from the start was clear expectations were laid out. We knew exactly what what was happening when Costs ..." Read more
"Kept us updated during the entire repair process and stayed in contact constantly. Great communication thru the ..." Read more
"... with work done on my car. It looks like new! The constant and complete communication keeping me updated on the progress was really impressive. I highly recommend this place." Read more
"... only improvement i think you all should add would be not to rely so much on the automated text message and to physically call members to give the update on their ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already recommended to a friend!

Repair Quality

Excellent service from beginning to end! Kept me informed all throughout the process. I highly recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. I’m happy with the work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our adjuster was professional and excellent, vehicle was done on time and work was impeccable. Thank you.

Likely to Recommend

Repair Quality

Great work, communication and on schedule

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

George was awesome all the way through the entire experience, he gets a 10.

Likely to Recommend

George was great, he gets a 10

Repair Quality

George took care of everything very well

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely professional customer care from beginning to the pickup time. The work was done quickly and the job was perfect when picked up.Max and George were super efficient and so pleasant to deal with .

Likely to Recommend

No other place in the area can you get this level of service

Repair Quality

Max and George were all over this repair to not only get it done quickly but also completed to beyond my expectations. It was completed earlier than originally planned for and that was really nice. Professional from start to finish, it doesn’t get any better than this repair shop

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had to see you guys unfortunately for a car accident that i was not at fault for, everything was handed well and im most impressed with the results!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good job, and very fast turn around. Overall a great experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Wonderful experience

Repair Quality

Wonderful experience

Customer Service

Wonderful experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Why ask about Caliber Collision then Country Finance logo shows up?!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

George is great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision has my car looking brand new again! I genuinely can not tell that it was just wrecked at all. I appreciate the frequent updates, and the great customer service throughout the whole process.

Likely to Recommend

Repair Quality

My vehicle looks brand new again.. like no accident happened.

Customer Service

George was amazing.. great communication from start to end. Kept me updated on my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a fantastic job

Customer Service

They did a fantastic job, great staff especially Chris he is very professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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