Caliber - Las Vegas - Procyon St

4.8 (1,849reviews)
95%
5228 S Procyon St,  Las Vegas,  NV  89118

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,849)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional and friendly staff, and excellent repair work that often left vehicles looking brand new. Many highlighted the seamless communication through regular text and email updates, keeping them informed throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Additional touches like complimentary car washes and interior cleaning were frequently appreciated. A few customers noted minor concerns such as interior cleanliness issues, missing personal items, and occasional part-related delays, as shared directly in their feedback.
Select to learn more
"... everything was done right. Its rare to find a place that combines top-notch workmanship with such great customer service. I highly recommend them to anyone who wants quality ..." Read more
"My bumper looks and IS brand new. Paint matches perfect"
"Most definitely a TEN 10, my looks like i just purchased it from a showroom floor. Its fantastic!! Repair time was fantastic as well. ..." Read more
"... experience with Caliber Collision was positive and I give it 5 Stars for workmanship and attentiveness. Thank you for a job well done and for being friendly!" Read more
"... information about the repair and price. There were no surprise charges in the end and my car looks brand new! Highly recommend" Read more
"... Communication was outstanding thank you very much for getting my car done about a week prior to the original date. Extremely appreciated." Read more
"Job was completed earlier than expected"
"Excellent team, friendly, and efficient! Got my car back 2 days earlier than anticipated."
"The estimated time line was 1-2 weeks but got it in 5 days. They texted me updates on it. It was very smooth. ..." Read more
"Earlier, and everything was perfect!!"
"... to date with the care and condition of my dodge. Communication was outstanding thank you very much for getting my car done about a week prior to the ..." Read more
"... working with State Farm team , Caliber was exceptional, communication was great start to finish." Read more
"Updated constantly through email and text"
"Everyone I spoke to was friendly and professional. I received daily updates on the repairs of my vehicle via texts. I needed a new bumper after my parked car was hit ..." Read more
"... my repair to a rental. They are very helpful and communicate every step of the process. Most importantly my vehicle looks like new again!" Read more

My Experience

My Experience

I am amazed with Caliber Collision job, the professionalism, the job quality, the customer service, the services updates, the promptness and care with which they did the work was outstanding. I want to Thanks Brittany and Christal and the guys who worked on my car. I really appreciate you all.YOU GUYS ROCK. I highly recommend Caliber Collision.

My Experience

Very fast and friendly I recommend Caliber

Likely to Recommend

Just feel if the vehicle was driving a certain way with no shaking you should get it back the same way after an accident when it comes to repairs.

Repair Quality

Repair body work looks good. Did get a call on the reason why the check light came on a few days later, I still don’t feel it’s right I have to drive my vehicle with it shaking how it is and it wasn’t doing that before the accident. That’s the reason why I gave the low score on satisfaction.

Customer Service

Very nice customer service

Returned Clean

My Experience

They always updated how repairs are going through via text messsges.

Likely to Recommend

Repair Quality

good service

Customer Service

very good from before the service and after the service. Very satisfied.

Returned Clean

My Experience

Quality service w/ quality workmanship & costumers satisfaction.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Not with that particular shop

Repair Quality

It was not the repair. It was a customer service. That got you that low score.

Customer Service

There was too much misunderstanding and disagreement between all 3 parties

Returned Clean

My Experience

The paintwork is flawlessly blended and everything (power windows, locks and door fit, new weld, door seals, etc) seems to be sturdy and good as new. It was a deceptively complicated job and they executed it well. Brittany’s regular updates kept me apprised of each phase of the work which was much appreciated. Crystal and everyone I met there was friendly and professional. Thanks to everyone who worked to restore my little car!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Eddie was wonderful! Great job and customer service!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I recommend to all my friend

Repair Quality

I am very satisfied with your job

Customer Service

I am very satisfied with the you work

Returned Clean

My Experience

I notice the details. I deeply enjoy my car. To see it restored with such care left my heart full and my mind truly grateful that others cared for their craft as much as I cared for my simple car. The lines, perfect; the cleanliness, pristine; and the convenience and pace of mind experience was a livable demonstration that caliber collisions is second to none. It’s not much to some, and yet the integrity of those who contributed to my car’s restoration is worth far more than riches to me. Thank you and very very well done!

Likely to Recommend

Repair Quality

Caliber collision did a wonderful job on fixing my car all the staff war nice to me and I love that they Always kept in touch with me about my car repairs.

Customer Service

They’re customer Service was really great in communication and keeping me updated on my car repairs.

Returned Clean

Likely to Recommend

My second time using Caliber and will be my first call in the future

Repair Quality

Friendly and courteous customer service from beginning to end. My advisor kept in touch with progess reports daily. And, not only did the finished product look great, it was completed ahead of schedule.

Customer Service

Fantastic front desk service

Returned Clean

My Experience

They have very good service and good customer service, Brittany was so kind to me and she will also letting me know about everything is going on with my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The estimated time line was 1-2 weeks but got it in 5 days. They texted me updates on it. It was very smooth. They also washed my car! Caliber Collision was very great.

Likely to Recommend

Repair Quality

Repair was quicker than I expected and car came out better than what it was

Customer Service

Everyone was very professional

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service