Caliber - Las Vegas - Rancho Rd

4.8 (3,852reviews)
97%
3291 N Rancho Rd,  Las Vegas,  NV  89130

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (3,852)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text and phone updates throughout the repair process. Timeliness was a standout strength, as numerous customers highlighted that repairs were completed ahead of schedule. Customers also appreciated the professionalism, friendliness, and attentiveness of the entire staff. A small number of customers noted areas for improvement, including more detailed updates when delays occurred, better attention to certain repair details such as panel alignment, and clearer communication around parts substitutions - all observations shared directly by customers.
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"... every step of the way with regular status calls. The repairs look fantastic and the car came out looking pretty much brand new. Highly recommend them for their professionalism ..." Read more
"... estimate to the completion of the work done, I received nothing but a first class experience. All the associates there were informative, very ..." Read more
"... with this body shop! From start to finish, their customer service was outstanding. They kept me updated throughout the entire process, communicated clearly, and were ..." Read more
"Staff was very friendly and professional. We are very pleased with the repairs and the ease of working with the insurance companies"
"... dont expect the car to be in perfect shape but the undercarriage of my drivers side fender was reused and NOT replaced after the accident. This car is my only commuter ..." Read more
"Way before. Got it back 20!days from original projection"
"Repairs were completed a week ahead of schedule!"
"Outstanding service, flawless workmanship! Vehicle completed and returned less than 5 business days after drop off! Can't say enough about the Caliber team on Rancho ..." Read more
"... emphasized that all needed repairs were do-able & our car was returned two days earlier than expected. This was an impressive 1010 rating. We highly recommend ..." Read more
"Best of the Best!!! My vehicle was repaired much sooner than the estimated time, as if nothing ever happened after repairing entire ..." Read more
"The best communication i have ever experienced, #1 all the way.."
"Your communication app was great— never needed to call & ask for a status"
"The communication was outstanding. They finished my car a week early. They went out of their way to bring my father in ..." Read more
"... didn't see before and kept the car for one more week I called many times for an update otherwise I wouldnt have known about the progress Other than than, they were very ..." Read more
"Very professional. Fantastic job great communication"

My Experience

Great

Likely to Recommend

Professional repair and excellent customer service

Repair Quality

Quality repair.

Customer Service

Frequent updates on completed work.

Returned Clean

My Experience

Lee was awesome! He kept me informed every step of the way. My car was completed on time and in excellent condition.

My Experience

My Experience

Although it took longer than I would have like the job was done well

Likely to Recommend

Did not like them not giving me an aproximate date until the date it was going to be ready

Repair Quality

Took longer than I would have like but the work was good

Customer Service

Could not get an exact date for when it would be ready

Returned Clean

My Experience

Amazing job will come back if ever needed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Always great communication followed by great work!

Customer Service

Returned Clean

My Experience

There was stuff in my passenger seat that wasn’t there when I dropped the car off. Also unplugged the dashcam and didn’t plug it back in. Yes everything was repaired and looks great but the little things .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The workmanship is excellent. The car looks perfect. I'm very happy. Thanks so much. I would recommend them highly. I appreciate Vanessa for her care and support She was so kind and understanding.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very good

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Angel Marquez did an awesome job answering all my questions and keeping me up to date throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very satisfied and excellent customer services the entire team.

Likely to Recommend

Great customer services

Repair Quality

Excellent customer services

Customer Service

Satisfied

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Truck looks great, thanks for keeping me updated along the way

Likely to Recommend

Repair Quality

Lee ROCKS!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Shouting from the rooftops, need repairs, go to caliber collision

Repair Quality

Customer Service

Angel and the young lady at the front desk are phenomenal and very polite.

Returned Clean

My Experience

The service manager was great. He made me feel very comfortable and confident in letting Caliber take my truck and execute the repair service. And the over work was great.

Likely to Recommend

Repair Quality

Customer Service