Caliber - Levittown

4.9 (3,116reviews)
98%
6524 New Falls Rd,  Levittown,  PA  19057
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,116)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many highlighted the professionalism, friendliness, and knowledgeability of the staff. Timeliness was also well-received, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in repair completion, inconsistent communication toward the end of longer repairs, and isolated instances of incomplete repairs requiring return visits.
AI-Generated from reviews written in the last 12 months
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"... the process, and made everything stress-free. Their professionalism, attention to detail, and excellent customer service really stood out. Im very pleased with the quality ..." Read more
"Absolutely loved the service I recieved from Caliber!!! The staff were exceptional and fast! I will ALWAYS recommend to my friends and family."
"... very pleased with the work that was done to my car. They did a very professional job. The employees were so nice and informative. My car was done 3 days before it ..." Read more
"I had to come back because the hood was crooked and then i came back again because material was was ..." Read more
"... job. The employees were so nice and informative. My car was done 3 days before it was estimated to be done. I would recommend Caliber Collision on New Falls ..." Read more
"Was kept up-to-date on the progress of my vehicle. Work was completed a week before the expected date that was given to me. The process of dropping off ..." Read more
"It was a day early than expected."
"I took my truck in on November 4 and the estimated completion date was November 28. I got my truck back on December 7 and I still need ..." Read more
"... possible. They answered questions when I called and kept me up to date via text messages. USAA is well served by having them part of their ..." Read more
"... fully updated on everything about the repair. She was in constant communication by text, phone call and email. She was fully transparent about the estimate and ..." Read more
"... back on time from when it was estimated to be done. They were in communication with us as repairs were being done to keep us informed. We have always trusted Callibor ..." Read more
"However, towards the end, they lack communication"
"... friendly. There may have been delays with parts but we were kept informed every step of the way. Much appreciated" Read more

My Experience

Caliber is my go to collision shop when the unthinkable happens. You have been stellar all 3 times I had to use your services.

Likely to Recommend

Since we have had great service and workmanship from caliber, I would gladly recommend caliber for any collision needs

Repair Quality

This is unfortunately the third time we had to use you for collision repair. Your service was outstanding the first 2 times and the third time was beyond outstanding. Exemplary would be a better term.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job at fixing my Challenger, not only did the work turn out great, but you kept me informed throughout the process so there was no reason to worry. Thanks again and if if I have any issues I’ll be using you guys again in the future.

Likely to Recommend

Repair Quality

I took my Challenger here after it got involved with a Hit and Run and Tom D helped me out tremendously. He kept me informed throughout the process and explained everything as it happened in real time. Once it was ready Tom D escorted me around the car just to make sure everything was up to my satisfaction before they released it to me and it definitely was. Overall I’m extremely happy with how the service was and would take my car or cars here in the future. Thanks again, and Thank you Tom D

Customer Service

I took my Challenger here after it got involved with a Hit and Run and Tom D helped me out tremendously. He kept me informed throughout the process and explained everything as it happened in real time. Once it was ready Tom D escorted me around the car just to make sure everything was up to my satisfaction before they released it to me and it definitely was. Overall I’m extremely happy with how the service was and would take my car or cars here in the future. Thanks again, and Thank you Tom D

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are extremely happy with the service and knowledgeable staff Sarah Anthony and Tom were all professional helpful during the entire process. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision did an excellent Repair. My car looks brand new, their workmanship was 1st class. Take your car there with complete confidence on the quality of their skilled repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Colleen at Caliber was so friendly and helpful and made sure we knew what was happening every step of the process!

My Experience

Everyone at Caliber made it easy. Tom gave me an initial estimate and said there might be more once he got the car on the lift. He regularly gave me updates and the repair took less time than initially expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and interpersonal skills.

My Experience

Service was top notch!! Loved the updates I would receive. Highly recommend!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was clean and neat when I picked up my car Tom and the staff were very nice and kept me informed throughout the whole process.

Likely to Recommend

Repair Quality

This shop is professional. The people who work there are so knowledgeable and friendly. I would recommend this shop to all my friends and family. Thank you for the care you gave me and my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, very professional team and prompt repairs. Kept me updated on progress and I appreciated that.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service was professional and punctual.

Customer Service

Polite and efficient.

Kept me Informed?

Yes

Ready on Time?

Yes

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