Caliber - Lexington Ky
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Tanya was amazing. I was so impressed by everyone's customer service, but hers was top tier.
My Experience - 5.0/5.0 -
An extremely efficent we run company. They take the time to listen a make sure you understand and kero you updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was extremely friendly and professional.They kept me informed on each stage of the repair and my car looks fantastic!!! I eould recommend them to everyome.
My Experience - 5.0/5.0 -
I was kept informed, everyone was professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Caliber Collision staff is excellent about communicating with the customer each step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was AMAZING! My repairs were done in two business days. I was kept up to date as the process progressed. Thank you for EVERYTHING!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They are attentive and did a great job
Likely to Recommend - 0.5/5.0 -
I believe things were not checked throughly the first time and my concerns were not taken seriously. Things didn’t improve until I escalated the matter of my brakes.
Repair Quality - 0.5/5.0 -
My brakes are not working good since I picked up my car. I reported this to Noah and he was not helpful and said just drive it some more and they should work because it had been sitting. I’m now having to rent a car out of my own money. I’ve had to escalate this issue with the insurance company and your company. Noah was more helpful the second time I expressed my concerns.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Repairs went without any problems and Terry was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very professional and took pride in their work. I was impressed with the entire experience.
Likely to Recommend - 4.5/5.0 -
very likely as a professional group
Repair Quality - 4.5/5.0 -
The repairs were done with professionalism and great care. Noah took good care of me and was the go between with me and silver rock insurance. Took longer than anticipated, but it was obvious they wanted to do it right.
Customer Service - 3.0/5.0 -
Noah did a great job, but I wasn't happy with one of my interactions with the receptionists. I had an appointment to drop it off, but my plans changed and I needed to drop it off an hour early. The receptionist as curt with me about being there early. I'm sure I'm not the first person to come in early due to new circumstances, but she was obvious not pleased.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Still early on the repair I received. Too soon to answer.
Repair Quality - 2.5/5.0 -
It’s still early on the repairs I just had with my vehicle so I’m still in the middle about how effective the repairs were. However, when I have driven my car (short distances so far), it has ran smoothly. The repairs seem to be upholding and I haven’t heard any unusual noises since I’ve had my vehicle returned to me.
Customer Service - 4.5/5.0 -
The customer service was excellent for me. The communication and professionalism was good from all the staff. I never had a question go unanswered, the staff were knowledgeable of the material, and always provided support. Especially Cherish, the front desk assistant. She was amazing in communicating all important details in regard to my vehicle. Same thing with the gentlemen who assisted me when I first arrived (forgot their names).
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and thorough
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0 -
Without a doubt!!!!
Repair Quality - 5.0/5.0 -
Jeremy and Shane were very professional and prompt to answer any questions
Customer Service - 5.0/5.0 -
Very professional !!!!