Caliber - Logan
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I was pretty happy with Caliber repainting the bumper after debris got in the paint.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I received daily texts. On the last day as it was next to a weekend, they stayed in communication so I would know if and when I could pick up the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent!
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
The car looks as good as new! The mechanic/tech were very conscientious and did a wonderful job! Thanks so much for everything.
Customer Service - 5.0/5.0 -
Very personable and kept me informed all along the way.
My Experience - 5.0/5.0 -
Very pleased at how quickly and efficiently their response was. I feel they listen to me very well and always continue to ask if I had questions. They made me feel very aware of what was going on with my truck and what type of repairs were happening. If I had any questions at the time of my repairs I feel like they always answer them honestly and upfront and if they didn’t know at that time they were very quickly in their response and getting back to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciate everyone answering my questions when I called and giving me text updates!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was very quick. My car looks better than before.
My Experience - 5.0/5.0 -
Job is excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They didn't see the scratch on the side view mirror but who cares
Customer Service - 5.0/5.0 -
They got it done early, and were easy to work with the entire way.
My Experience - 5.0/5.0 -
Your job was impressive and fast and We meant fast, great job guys We really appreciate it, for I'm on a very tight time schedule and thats why you guys really deliver on your promesses, thank you, thank you, thank you. if something happens again, I know who I want to work on our cars, once again ,thank you and God bless you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Let me start by saying the repair work itself looks outstanding, it was the communication that seemed to break down. I understand there was a hangup with getting parts, but during the last 3 or 4 days of the process, we struggled with getting honest answers about projected completion times. We would be told the car would be done on a particular day, then would never hear anything. When we called to inquire about it we would get an updated date that ended up being incorrect. We were never told about the holdup on parts until I called to check on it the day before we picked it up. I would much rather be told up-front that there was a parts issue and it's going to take longer, so I know what's going on, than to have to call several days after it was supposed to be done, and be told then that the original schedule was missed due to a parts issue. An extra day isn't a big deal, but we were almost a week past the original estimated completion date. Had we known it would be that long, we may have made other arrangements at home to accommodate our work schedules. I do want to add that everyone we spoke with was friendly and we were always treated respectfully. I don't want this to come across as though I'm unhappy with the service. We just got a little frustrated with not knowing when we could expect the repairs to be completed. I was also told during my last conversation with Caliber that the reason the car wasn't going to be done "that day" as I was told just a few hours earlier it should be, was because the car needed to be detailed and that was going to take time. The car didn't appear to be detailed when we got it back, though. The rear rims are still caked in grime, and it didn't look like anything had been done to the inside. I used Autocare Collision Repair for 30+ years and when they detailed a car, even after a simple repair, it included a full detailing, inside and out. Perhaps that's an unreasonable expectation, or maybe Caliber doesn't do that. If so, that's on me. That's just something I was expecting. Ultimately I would likely use Caliber again. It looks like they did a fantastic job with the actual repair. It was just the little things... and the communication breakdown that kinda bummed us out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was handled so well. It really took all the stress out of having to get my car repaired and I was very happy with my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on my truck with great interactions.