Caliber - Longview - North

4.8 (2,882reviews)
98%
3920 U.S. 259 N Suite A,  Longview,  TX  75605

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,882)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that repairs were completed ahead of schedule, reflecting strong efficiency. Staff were widely described as friendly, professional, and courteous. A few customers noted minor issues such as misaligned parts, loose components, or post-repair mechanical concerns, reflecting areas where attention to detail could be further refined. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... though they had to send it to East Texas fir repairs. The repairs are flawless and the paint matches perfectly. Thank you for making me feel my vehicle repairs were ..." Read more
"Our Caliber experience was FIRST CLASS from start to finish! Our service advisor was polite and friendly. He answered ..." Read more
"Every time we have used you guys you do a phenomenal job! Your communication is top-tier and youre quick with your service. We appreciate ..." Read more
"... better experience than I did with Caliber collision. Such good people with great knowledge and customer service. They kept me updated on everything with my car & ..." Read more
"I was very please with the work that was done on 2025 Ram. They keep me updated the hold time on the work being ..." Read more
"... caring. I love that daily I got updates of the status. They got my truck done 4 days earlier than expected even though they had to send it to East Texas fir repairs. The ..." Read more
"... and was always updated regarding my repaid updates. They actually finished 2 weeks ahead of estimated date. My family will always use caliber collision!" Read more
"... me updated throughout the entire process and even finished ahead of schedule. Fantastic customer service from start to finish." Read more
"... customer service with up to date communications and my repairs were completed 4 days earlier than scheduled ! Highly recommended facility." Read more
"They finished my car 3 business days early."
"... communication I received. My car was delayed but I received texts and calls along the way to make sure I was in the loop. The car also looks perfect!" Read more
"The personal interest in our repair and the excellent communication displayed by Caliber shows us that Caliber places a high priority on customer service!"
"They kept in touch on a daily basis with progress."
"Frequent texts kept me informed and updated all through the repairs."
"... did an outstanding job repairing our Honda CR-V. They kept me updated throughout the entire process and even finished ahead of schedule. Fantastic customer service ..." Read more

Likely to Recommend

Especially that branch

Repair Quality

Nick and the team expedited the repairs on my Ram that three months got shaved off. Very knowledgeable and friendly staff. They give you inside tips to help take care of your vehicle long term and assisted with what to tell the insurance to move the process along. Really appreciated the team!

Customer Service

It’s unfortunate the highest number is a ten

Returned Clean

My Experience

This is the second time I’ve chosen caliber collision for an accident repair. I’ve been thoroughly satisfied both times. Mr Bill kept me in the loop on what stage my repair was at and was very professional and kind. The staff I came in contact with were also nice and professional

Likely to Recommend

Repair Quality

Very professional and very polite with service. And was a sacrifice customer. Thank you for all yall did and thank you for everything you all did to my car.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very good service.

Likely to Recommend

Repair Quality

Kept me updated and my vehicle looks great

Customer Service

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Yes, I will recommend them. They did a good job no doubt.

Repair Quality

I’m very happy so far with everything they did the only thing it took it longer than I thought to get it done

Customer Service

Customer service was really nice. I really have no issues with my agent. He did a good job. Keep in touch.

Returned Clean

My Experience

You did a good job and we please with you service

My Experience

My Experience

Likely to Recommend

Repair Quality

They did a great job!

Customer Service

Very professional and my car looks new!

Returned Clean

My Experience

My cat was delivered to my house.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank!

My Experience

They did an amazing job

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

My truck looks brand new, they did a wonderful job.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My insurance company contacted Caliber over the weekend and I was able to bring my car into the shop the following Monday morning and the technicians were able to accept my car immediately into the shop to begin repair. Thus, I was able to get a rental and get on the highway for a planned out of town trip. The shop keep me informed on the status and upon my return from out of town trip, I was able to go by the shop for an in-person briefing. The repairs look good.

Likely to Recommend

Repair Quality

Customer Service