Gerber Collision & Glass - Longview/Nealy Way

4.9 (120reviews)
97%
3180 Nealy Way,  Longview,  TX  75605

In operation 85 years.

Gerber Collision & Glass - Longview/Nealy Way offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (120)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professional staff, and outstanding repair work that left vehicles looking brand new. Communication was a standout highlight, with many customers appreciating daily text and phone updates throughout the repair process. Numerous customers noted their vehicles were completed ahead of schedule, reflecting strong efficiency. A few customers mentioned isolated concerns around pricing transparency and occasional delays in readiness updates, as noted directly in their feedback. Overall, the experience was described as seamless, stress-free, and highly recommendable.
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"... hit-and-run, and I couldn't be happier with the results. The quality of the repair is outstanding—my car looks like nothing ever happened. The entire team was professional, ..." Read more
"AMAZING STAFF!! THE WORK IS OUTSTANDING!!"
"Everything was fixed fast & efficiently! I got updates on my car & reassurance that things were being taken ..." Read more
"... were very pleased with the service professionals and the quality of service provided to fix our truck. They communicated effectively, were very professional ..." Read more
"... the repairs in a week, which is simply excellent. The work done was top notch. I have had bad experiences in the past with other shops in Longview. ..." Read more
"Ready several days ahead of schedule."
"Early and perfect!!"
"Early by about 4 days"
"... repairs. Other shops will not accommodate that scenario. They also completed the repairs in a week, which is simply excellent. The work done was top notch. I ..." Read more
"it only took two days, and I was very pleased."
"... well and quickly! The staff was super friendly and gave us frequent updates via texts and phone calls. The text updates were great!" Read more
"Was either getting a text or a phone call every day letting me know the progress"
"The speed of service, the efficiency process and the clear communication of the operation from start to finish, shows that you guys take pride in your company and ..." Read more
"Customer service was absolutely amazing, from the time I walked in the door until I finally picked up my vehicle"
"The employees were respectful and personable. I was notified of each thing they were doing with my vehicle, so communication is appreciated."

Likely to Recommend

Repair Quality

Super professional and great work done

Customer Service

Very professional and courteous

Returned Clean

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Repair Quality

Wonderful! Absolutely great work!

Customer Service

Returned Clean

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Repair Quality

Gerber did a really good job very quick. My car was down for like a week and a half and I had it back.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Yes, I already have.

Repair Quality

Very pleasant experience in professionalism, kindness, and accommodation vehicle was repaired in a timely manner as well.

Customer Service

Returned Clean

My Experience

Great experience. Great communication and WORK on my car. Although I am sure most people comment on the work you provide for the vehicles (which is great) but, I must also add that all of the staff whom I met were knowledgeable, professional and courteous. I am impressed. Thank you. Terri Kacy

Likely to Recommend

It is always great to share with others when you find a great service like Gerber Collision and Glass.

Repair Quality

Great Staff, Service and Repair!

Customer Service

Great Service, Staff, and Repair

My Experience

Likely to Recommend

Repair Quality

I'm only rating this a 7 because I was given 4 different dates my vehicle would be ready and each time it just kept being pushed back

Customer Service

Customer service was absolutely amazing, from the time I walked in the door until I finally picked up my vehicle

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Good job, it looks good

Likely to Recommend

Repair Quality

Customer Service

My Experience

Throughout the entire process, the customer was excellent, providing timely communication and demonstrating professional work performance.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

I had a very good experience with Gerber Collision&Glass. They kept me updated with every step with my vehicle, and it was ready a day before the date I was originally told. Phil was very helpful , everyone was very pleasant. Thank you

Likely to Recommend

My friend , Michael , recommended you all do I will definitely be doing the same

Repair Quality

Looks like new

Customer Service

Really appreciated how gerber collision , kept me updated on each process of the vehicle repairs. And it was completed a day before the estimated day. Thank you

My Experience

The speed of service, the efficiency process and the clear communication of the operation from start to finish, shows that you guys take pride in your company and are dedicated to your mission. Thank you.

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

The service was fast, efficient, and professional from start to finish. My car looks brand new again! I’m very happy with the quality of the work and how quickly everything was completed. Highly recommend them!

Likely to Recommend

Repair Quality

Customer Service