Gerber Collision & Glass - Longview/Loop 281

4.9 (813reviews)

98%

(903) 704-0136

3103 W Loop 281, Longview, TX 75604

98%

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3103 W Loop 281
Longview, TX 75604

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About Gerber Collision & Glass - Longview/Loop 281

See Photos

3103 W Loop 281
Longview, TX 75604

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Gerber Collision & Glass - Longview / Loop 281 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (813)

Sort By:
Newest
Rating

691 Customers Rated

5 Stars

78.8% Complete

(641)
4 Stars

3.8% Complete

(31)
3 Stars

0.9% Complete

(7)
2 Stars

0.7% Complete

(6)
1 Star

0.1% Complete

(1)
< 1 Star

0.6% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via calls and texts throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before. Timeliness was a standout strength, as many repairs were completed ahead of schedule, often surprising customers. Staff professionalism, friendliness, and helpfulness were frequently commended. Additional touches such as vehicle cleaning, rental car coordination, and going above and beyond expectations further elevated the experience. A small number of customers noted areas for improvement, including incomplete repairs at pickup, parts on backorder not communicated upfront, and occasional missed calls without voicemails, reflecting direct customer feedback rather than system observations.

Select to learn more

Service Quality
Timeliness
Communication

"... update on the status of my vehicle was unmatched. The commitment to detail in the repair the damages of my vehicle is second to none. I'm more then pleased ..." Read more

"Body work was completed prior to estimated time and it looks like new. High quality work and very helpful and friendly team at Gerber. I highly recommend!"

"... kept updating on all the work being done on my car. My car looks like it just came off the assembly line. The staff was extremely courteous and efficient." Read more

"Very quick and awesome quality work! Will use again!"

"Very professional. Very happy with the quality of the repairs"

"... estimated a certain timeframe, but they were able to complete everything a couple of days sooner than expected. Very reliable, great communication, and I would ..." Read more

"... with my experience with Gerber Collision & Glass! They finished my car earlier than expected and made the entire process completely stress-free. They took ..." Read more

"Work was completed ahead of schedule and done very well"

"... me well informed on the progress of my vehicle and completed the work well ahead of schedule. I would highly recommend this company!" Read more

"... upon examination nothing was found incorrect and alignment was set to zero tolerance and I incurred a 70 dollar charge for the alignment when this was supposed ..." Read more

"Gerbers communication was excellent! They kept me updated throughout the process. They happily answered any questions and concerns I had. Could ..." Read more

"... I was kept up to date on the status of my car and everything was clearly communicated with me." Read more

"... and smooth process. The communication is excellent. You are never wondering what the progress is." Read more

"Great communication! Extremely professional and friendly."

"I got a ton of calls while at work, but rarely would leave me a message. I appreciate the calls, better than hearing nothing, but without a message, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... update on the status of my vehicle was unmatched. The commitment to detail in the repair the damages of my vehicle is second to none. I'm more then pleased ..." Read more

"Body work was completed prior to estimated time and it looks like new. High quality work and very helpful and friendly team at Gerber. I highly recommend!"

"... kept updating on all the work being done on my car. My car looks like it just came off the assembly line. The staff was extremely courteous and efficient." Read more

"Very quick and awesome quality work! Will use again!"

"Very professional. Very happy with the quality of the repairs"

"... estimated a certain timeframe, but they were able to complete everything a couple of days sooner than expected. Very reliable, great communication, and I would ..." Read more

"... with my experience with Gerber Collision & Glass! They finished my car earlier than expected and made the entire process completely stress-free. They took ..." Read more

"Work was completed ahead of schedule and done very well"

"... me well informed on the progress of my vehicle and completed the work well ahead of schedule. I would highly recommend this company!" Read more

"... upon examination nothing was found incorrect and alignment was set to zero tolerance and I incurred a 70 dollar charge for the alignment when this was supposed ..." Read more

"Gerbers communication was excellent! They kept me updated throughout the process. They happily answered any questions and concerns I had. Could ..." Read more

"... I was kept up to date on the status of my car and everything was clearly communicated with me." Read more

"... and smooth process. The communication is excellent. You are never wondering what the progress is." Read more

"Great communication! Extremely professional and friendly."

"I got a ton of calls while at work, but rarely would leave me a message. I appreciate the calls, better than hearing nothing, but without a message, ..." Read more

Stephan (GMC owner) reviewed 11/13/26

Gerber employees were very professional. Both Dylan and Jillian went out of their way to ensure I was completely satisfied with my repair job. Thanks Gerber Collision for your professional work!!

Kevin (Jeep owner) reviewed 11/12/26

Friendly staff and excellent service

The team did a great job on restoring my vehicle and I can't believe that it looks just like the first day I bought it!

The service was A++

Tracy (Honda owner) reviewed 11/12/26

Fast and convenient service. Thank you!

Lakeisha (Hyundai owner) reviewed 11/9/26

Great communication

Thomas (Lexus owner) reviewed 11/4/26

Dylan and the Team were great. We were kept updated on the status of the repair. The end result was great as expected!

David (RAM owner) reviewed 11/2/26

I pray that we are never involved in another accident again. But if I was, our vehicle would be taken to their shop. Their work was excellent and customer service was excellent. I would definitely recommend it to my family and friends.

Great friendly service, kept us updated on repairs on our truck. I would recommend this shop to all my family and friends. Excellent customer service!!

Absolutely experienced excellent service

Billy (Ford owner) reviewed 11/2/26

Dylan and his team are awesome!

Best collision repair around!

Dylan was awesome

Juanita (Honda owner) reviewed 10/28/26

My Car looks good

Highly recommend your business to anyone needing car services

Car bumper looks good. Happy with the way car looks

Good Customer Service

Josh (Honda owner) reviewed 10/27/26

Excellent communication, quality work

Patrick (GMC owner) reviewed 10/27/26

The team at W Loop location are Very professional, they work extremely fast and did quality work. I appreciate the daily updates on my vehicle.

Ashley (RAM owner) reviewed 10/26/26

Great experience.

Melanie (Mazda owner) reviewed 10/23/26

They did a great job i am super satisfied and I will recommend them to everyone I know

They did an excellent job will definitely recommend

Iman (Chevrolet owner) reviewed 10/19/26

Always recommend

Great customer service great work as always second time using them two different accidents and they still knocked it at the park

Bill (Ford owner) reviewed 10/19/26

I really appreciate the staff at Gerber. I’ve dealt with them three times in about eighteen months.They do what they say and they do on time every time. The facility is immaculate, the waiting area has real furniture. A professional team in every way. Thank you

The Gerber team in Longview is a pleasure to do business with! Friendly people doing great work. Thank you

Lucas (Toyota owner) reviewed 10/19/26

Tyetiana (Ford owner) reviewed 10/19/26

Dylan was very friendly and communicated everything I wanted to know

Keziah (Mazda owner) reviewed 10/19/26

Reginald (Dodge owner) reviewed 10/6/26

Excellent communication and prompt service made the experience outstanding. I appreciated being regularly updated on my vehicle's progress. The team was exceptionally friendly and professional, making the entire process smooth and pleasant.

Charles (Chevrolet owner) reviewed 10/2/26

Johnny (Lexus owner) reviewed 10/1/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Longview/Loop 281

Take photos and get an online estimate

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Gerber Collision & Glass - Longview/Loop 281

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (813)

691 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0