Gerber Collision & Glass - Longview/Loop 281

4.9 (792reviews)
98%
3103 W Loop 281,  Longview,  TX  75604

Gerber Collision & Glass - Longview / Loop 281 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (792)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily or frequent updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or as if accidents never happened. Timeliness was a standout strength, as numerous customers noted their vehicles were completed earlier than expected. Staff were widely commended for their professionalism, friendliness, and willingness to go above and beyond, including coordinating rental car returns and handling insurance matters. A few customers noted isolated concerns around incomplete repairs or communication gaps, but the overwhelming sentiment reflects a highly satisfying, stress-free experience.
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"... update on the status of my vehicle was unmatched. The commitment to detail in the repair the damages of my vehicle is second to none. I'm more then pleased ..." Read more
"Body work was completed prior to estimated time and it looks like new. High quality work and very helpful and friendly ..." Read more
"... kept updating on all the work being done on my car. My car looks like it just came off the assembly line. The staff was extremely courteous and efficient." Read more
"Timely repairs and excellent work. Always keeps you informed on progress."
"Excellent service, communication, people!"
"... with my experience with Gerber Collision & Glass! They finished my car earlier than expected and made the entire process completely stress-free. They took care of everything, ..." Read more
"... me well informed on the progress of my vehicle and completed the work well ahead of schedule. I would highly recommend this company!" Read more
"Went very well, was even 5 days ahead of schedule. Thank you guys for being so good to me during the ..." Read more
"It was actually sooner than expected"
"Was almost two weeks early"
"Gerbers communication was excellent! They kept me updated throughout the process. They happily answered any questions ..." Read more
"... I was kept up to date on the status of my car and everything was clearly communicated with me." Read more
"... repair work preformed was satisfactory completed. Gerber excelled in keeping me up-to-date with repair notification and the detail work was fantastic...the staff went ..." Read more
"The updates on Tuesdays and Thursdays they were supposed to be calls were usually just text messages and hardly got actual ..." Read more
"Very professional and smooth process. The communication is excellent. You are never wondering what the progress is."

My Experience

Yes good quality work

Likely to Recommend

Satisfied

Repair Quality

Nice job and kept me in touch through orocess

Customer Service

Great job great at keeping customers informed

My Experience

Fast repair and beyond!! Saved me tons of money too!!

Likely to Recommend

Repair Quality

Loved the work done to replace splash shield and even reattached the right tire shield at no cost! Very honest and saved me tons of money!

Customer Service

Returned Clean

My Experience

Awesome experience. Fast, friendly, professional, and knowledgeable.

Likely to Recommend

Repair Quality

Fast, professional service

Customer Service

Returned Clean

My Experience

The process was nice and simple. They helped me get my rental situated and continued to keep me updated through text messages throughout the process. They originally estimated a certain timeframe, but they were able to complete everything a couple of days sooner than expected. Very reliable, great communication, and I would definitely recommend their services!

Likely to Recommend

Yea I would recommend Gerber collision and glass

Repair Quality

Customer Service

Just made the process easy

My Experience

Your company did a great job. I would use you again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication throughout the process. Would recommend them in the future.

Customer Service

Great communication throughout the process.

Returned Clean

My Experience

Gerber Collison staff were all professional and informative. They kept me updated on the estimated repair amount, as well as needed adjustments. My mom's car is a 25 year old gold cadillac. I couldn't even tell where the damaged bumper area had been. Thank you Gerber Collison for an job well done.

Likely to Recommend

Repair Quality

I would give them a higher score but 10 is satisfied. But I was overly satisfied with the work they did on my mom's car. The bumper looked brand new. And everyone was so nice and professional. Made the whole process easy and unstressful. Thank y'all.

Customer Service

Returned Clean

My Experience

We were very happy they kept us informed on what was going on

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

This was my first experience hitting a racoon that caused so much damage to my Sienna. I came nervous to this place not knowing if I would meet with honest people, as I was ripped off often in the past on my past vehicles. But not those people at Gerber. They were honest, open minded people who answered my questions with ease and truth. But that's not all. I was also worried I would miss work due to extensive damages done by that darn little animal, they did their best to replace and repair the damages to perfection. They even went far to inform me one of parts was not fully fitting, and would let me know when to come back and they would swap the right fit when it comes from Toyota parts shop. I would stick with this shop for any bodywork needs. Thanks guys again!

Likely to Recommend

Repair Quality

Very quick and awesome quality work! Will use again!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

They kepqt me informed through the entire process. Even finished ahead of schedule

Likely to Recommend

I was very satisfied with their service

Repair Quality

Work was completed ahead of schedule and done very well

Customer Service

They kept up to date on each item

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fantastic customer service. The works seems quality as well!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We had a bad windstorm and some huge branches fell on the hood of my Mercedes E350. Gerber collision handled everything beautifully! They scheduled my appointment quickly, finished the repair work before I expected it, and their staff was absolutely. AMAZING! I would recommend them to anyone in Texas seeking a reputable job on their car repairs!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great work and very professional

Likely to Recommend

I refer you often

Repair Quality

Awesome job very professional quick service kept me informed all the way through the procedure and exceeded expectations

Customer Service

Awesome

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Such a timely fix and job well done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean