Gerber Collision & Glass - Longview/Loop 281

4.9 (755reviews)

98%

(903) 704-0136

3103 W Loop 281, Longview, TX 75604

98%

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3103 W Loop 281
Longview, TX 75604

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About Gerber Collision & Glass - Longview/Loop 281

See Photos

3103 W Loop 281
Longview, TX 75604

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Longview / Loop 281 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (755)

Sort By:
Newest
Rating

646 Customers Rated

5 Stars

79.2% Complete

(598)
4 Stars

3.8% Complete

(29)
3 Stars

0.9% Complete

(7)
2 Stars

0.8% Complete

(6)
1 Star

0.1% Complete

(1)
< 1 Star

0.7% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise Gerber Collision & Glass for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. The shop excels in communication, providing regular updates via calls, texts, and apps throughout the repair process. Timeliness is a major strength, with numerous customers reporting completion ahead of schedule, often days or weeks early. Staff professionalism and friendliness receive high marks, with customers appreciating the welcoming atmosphere and helpful explanations. The shop goes above and beyond by offering services like rental car coordination and vehicle delivery. Quality workmanship consistently meets or exceeds expectations, with repairs described as flawless and professional. While most experiences are overwhelmingly positive, a few customers noted minor issues requiring follow-up visits or incomplete initial repairs.

Select to learn more

Service Quality
Timeliness
Communication

"Body work was completed prior to estimated time and it looks like new. High quality work and very ..." Read more

"... kept updating on all the work being done on my car. My car looks like it just came off the assembly line. The staff was extremely courteous and efficient." Read more

"Service is great, but the paint on the truck does have some defects after being worked on."

"It was actually sooner than expected"

"Was almost two weeks early"

"The repair was completed almost a week before it was promised."

"Ready over two weeks earlier than expected."

"Two days early!"

"... repairs. The staff was so friendly and professional, they provided me with daily updates on my vehicle which made me feel at ease knowing my car was in ..." Read more

"I was extremely impressed by the level of communication. Parts had to be ordered. When parts did not arrive ..." Read more

"Great communication"

"... I was kept up to date on the status of my car and everything was clearly communicated with me." Read more

"Great communication! Extremely professional and friendly."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Body work was completed prior to estimated time and it looks like new. High quality work and very ..." Read more

"... kept updating on all the work being done on my car. My car looks like it just came off the assembly line. The staff was extremely courteous and efficient." Read more

"Service is great, but the paint on the truck does have some defects after being worked on."

"It was actually sooner than expected"

"Was almost two weeks early"

"The repair was completed almost a week before it was promised."

"Ready over two weeks earlier than expected."

"Two days early!"

"... repairs. The staff was so friendly and professional, they provided me with daily updates on my vehicle which made me feel at ease knowing my car was in ..." Read more

"I was extremely impressed by the level of communication. Parts had to be ordered. When parts did not arrive ..." Read more

"Great communication"

"... I was kept up to date on the status of my car and everything was clearly communicated with me." Read more

"Great communication! Extremely professional and friendly."

Bryan (GMC owner) reviewed 7/31/26

Ashley (Ford owner) reviewed 7/31/26

Gerber was great to deal with . They stayed in constant communication and did a great job !

Brent (Ford owner) reviewed 7/29/26

Staff was professional and communicated very well through the whole process.

Michael (Ford owner) reviewed 7/28/26

Excellent communication- kept us informed throughout the process

Samuel (Chevrolet owner) reviewed 7/27/26

Good job ,competed ahead of estaminet

Colleen (Volkswagen owner) reviewed 7/24/26

Really liked the daily updates.

Ashley (RAM owner) reviewed 7/23/26

The entire process, from the initial intake of our vehicle to its eventual collection, was handled with remarkable efficiency and professionalism. We particularly wish to commend Mr. Will for his outstanding communication and proactive updates throughout the repair timeline. His consistent engagement ensured we were well-informed at every stage, which greatly enhanced our overall experience. The quality of the repair work performed on our Ram truck is truly exceptional; it has been restored to an immaculate, as-new condition. The meticulous attention to detail is evident, and we are thoroughly impressed with the results. Thank you for providing such a high standard of service, combining expert craftsmanship with a genuinely customer-focused approach. We will certainly recommend Gerber to others.

Nicole (Nissan owner) reviewed 7/23/26

Dianna (Buick owner) reviewed 7/23/26

Seemed great, estimate was good. Then Tech couldn't/wouldn't use my aftermarket part, so the charge went from $250, to $1571 ($1100 for an OEM headlight assembly).

Super nice GM and receptionist.

Natasha (Ford owner) reviewed 7/21/26

Dennis (Toyota owner) reviewed 7/20/26

All of the staff were very helpful. Dylan, General Manager, Jillian, Administrative Assistant , and Will, estimator were our main contacts and they were great. Vehicle looks great so the technicians did their job too.

Kali (Chevrolet owner) reviewed 7/20/26

Very timely and great with communicating! I’ll be using y’all from now on! Thank y’all so much!

Amazing communication and very kind. They had my car fixed earlier than they estimated. So happy with everything they did for me!

David (Mazda owner) reviewed 7/20/26

Jeanette (Hyundai owner) reviewed 7/19/26

Most definitely

Did a great job to my car

Great job

Robert (Nissan owner) reviewed 7/11/26

BEING THOURLY GIVEN AN EXPLANATION OF WHAT PRESIDURS WE WILL GO THRU GAVE ME GREAT SATISFACTION THAT THE JOB WOULD BE DONE RIGHT AND TO MY SATISFACTION.

Tiana (Buick owner) reviewed 7/6/26

Drew (Toyota owner) reviewed 7/2/26

Excellent communication and customer service.

Kaitlyn (GMC owner) reviewed 7/1/26

They did an amazing job! I was a big fan of all the open communication!

Erasmo (GMC owner) reviewed 6/30/26

Did a great job on my GMC

Sue (RAM owner) reviewed 6/29/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Gerber Collision & Glass - Longview/Loop 281

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Longview/Loop 281

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (755)

646 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0