Caliber - Madera

4.9 (3,225reviews)
98%
404 S Gateway Dr,  Madera,  CA  93637
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,225)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with regular text updates and daily progress reports keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Timeliness is another strong point, with repairs often completed earlier than estimated. Customers appreciate the thorough attention to detail, cleanliness of returned vehicles, and the hassle-free experience. The lifetime warranty and willingness to address any concerns add to customer confidence. While most feedback is overwhelmingly positive, a few customers noted minor issues like paint matching or small imperfections that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... process and answered all of my questions promptly. The quality of the repairs exceeded my expectations. My vehicle was returned looking excellent, and the ..." Read more
"My car looks just as it did when I drove it off the lot."
"I was very satisfied with the customer service for repairing my 23 Toyota Highlander. The customer ..." Read more
"The car was initially delivered with unfinished paint or issues where corrections are needed. There were ..." Read more
"Didn't finish the job right I had to take it back tomorrow"
"The repairs were actually completed earlier than estimated."
"... after I returned before the repairs would be done. When our plane landed I got a text message that the repairs were done and I could pick up. Really impressed with timing!" Read more
"Our car was ready a day earlier than promised."
"Earlier!!"
"1 week later than original date."
"... staff was professional, courteous, and attentive. They kept me informed throughout the repair process and answered all of my questions promptly. The quality ..." Read more
"constant text communication was amazing"
"On almost a daily basis I would get a progress report."
"We did receive updates at each stage of the process."
"Little to no communication on the car. Work that was done was okay. My car now has other ..." Read more

My Experience

Communication was great along the way and much appreciated!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

I am satisfied your work.

My Experience

My half of tank was gone they said they towed it also they did they did a enlinmenton my car no it’s going to the right a lot very upset

My Experience

I was very satisfied. Michael. Hernandez. Was very professional? He went the extra mile to help us with our vehicle. We very much appreciated, his service with our vehicle. Thank you very much.

My Experience

Johnny was a great guy too work with!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michael was wonderful throughout the entire process. He was timely with updates, explained the process clearly, and made sure I had any questions answered. When I picked up my car he took me out to show me the work to make sure that I was satisfied. My car came back to me washed and looking like new. I would strongly recommend Caliber Collision to anyone needing work done on their car!

Likely to Recommend

Repair Quality

Highly satisfied, thank you

Customer Service

Exceptional customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Their communication and executed repair excelled beyond expectations.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks great! I really like the updates that I received.

Customer Service

My car looks great! I really like the updates that I received.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good costumer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It looks brand new!

Customer Service

The process was so smooth and Mike was very easy to reach and followed through quickly. No complaints!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was amazing … he was very informative and helpful. He made this experience very easy.

My Experience

The car was initially delivered with unfinished paint or issues where corrections are needed. There were also broken and or missing parts. After several visits the paint is better and there are still some small spots where bumps and what looks like dust can be seen under the paint exists in corrected areas. It went in several times for paint work and it continued to have issues. It was suggested that i maybe just sell the car so i might be happy. I tried to be patient and expect the car returned in oem condition but that seemed to be something impossible to achieve and attitudes/tempers were getting short. I’m glad there is a lifetime warranty but it just seems to be a huge hassle going back and forth. My car has additional rattles as well from being taken apart so many times. I may just correct the issues myself and move on. Had i paid for this and not the insurance i would be very upset.

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